Building the Successful Veterinary Practice, Volume 2, Programs and Procedures
The second volume of Building the Successful Veterinary Practice shows how to: apply the leadership skills and tools presented in Volume 1 to the veterinary practice of today and tomorrow; integrate leadership into new programs and net producing procedures; create and maintain a successful veterinary practice that will prosper well into the new century.
Using the methods explained in this book, veterinarians can: ensure quality health care delivery; provide adequate remuneration to provider, staff, and facility; and establish a clear community role and market niche.
An extensive appendix provides fiscal tracking systems, nine types of forms and other net enhancing materials which may be used in total or adapted to specific practice needs.
Table of Contents:
Preface
Introduction
The New American Veterinary Practice: Why It Requires as Much Training as Medicine and Surgery
New Clients and Their Bond to the Practice: Getting Them and Ensuring Their Return
Medical Records: Continuity of Care for Pride and Profit
Using the Program-Based Budgeting Process
Establishing a Community Market Niche: Internal Promotion Adds Value to Service
Performance Planning in Lieu of Appraisals: Report Cards Are Dead-Say Thank You Specifically and Often
The Future Is Leadership: Vision and Belief for Tomorrow
Appendices: Internal Practice Promotion Ideas
Recognition Program Inquiry
Sample Medical Record Forms
Veterinary Business Plan Development
Fiscal Report Formats with Sample Budget Format
Chart of Accounts
Charts and Graphs for Fiscal Trends Assessment
Supervisors-Planned Performance System
Telemarketing Scripts
About the Author :
Thomas E. Catanzaro, DVM, MHA, FACHE, and diplomate of the American College of Healthcare Executives, is the first veterinarian to receive board certification from the American College of Healthcare Executives. He has 30 years of experience as a practitioner, a hospital services director for AAHA, and a consultant. Widely published and in demand as a speaker, Catanzaro addresses areas of skill that are not usually included in a veterinarian's formal education.
