CompTIA A+ Cert Guide with MyITCertificationlab Bundle (220-701 and 220-702)
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CompTIA A+ Cert Guide with MyITCertificationlab Bundle (220-701 and 220-702)

CompTIA A+ Cert Guide with MyITCertificationlab Bundle (220-701 and 220-702)


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About the Book

MyITCertificationlabs should be used in an instructor led classroom environment and are not intended for individual self-study

Table of Contents:
 Introduction xxxvi Chapter 1 PC Technician Essentials 3     PC Tools 3     Preventing Electrostatic Discharge 4     The CompTIA Six-Step Troubleshooting Process 5     Numbering Systems Used in Computers 6         Decimal Numbering System 6         Binary Numbering System 6         Binary Versus Decimal MB/GB 10         Data Storage and Overhead 11         Hexadecimal Numbering System 14     Measuring Data Transfer and Frequency 14         Bandwidth 14         Parallel Information Transfers 15         Serial Transfers 16         Hertz (Hz) 17     Important Websites 18 Chapter 2 PC Anatomy 101 21     “Do I Know This Already?” Quiz 22     The Essential Parts of Any Computer 25         Front and Rear Views of a Desktop PC 25         All Around a Notebook (Laptop) Computer 27         Quick Reference to PC Components 28     Points of Failure 29         Points of Failure on a Desktop Computer 30         Points of Failure on a Notebook Computer 30     Hardware, Software, and Firmware 31         Hardware 31         Software 31         Firmware 32         Why Hardware, Software, and Firmware Are Important to Understand 33     Working Inside Your PC 33         Opening the Case of a Desktop PC 33         Taking ESD Precautions 34         Connecting Internal and External Data Cables 35         Attaching Cables to the Floppy Drive and Controller 35         Attaching the VGA Cable to a Video Card or Port 37         Installing a PCI Card 38     Hardware Resources 39 Chapter 3 Motherboards, Processors, and Adapter Cards 43     “Do I Know This Already?” Quiz 43     Motherboards and Their Components 47         The System Bus and I/O Bus 48         Form Factors 49         ATX and Micro ATX 49         BTX 49         NLX 51         Riser Cards and Daughterboards 51         Integrated I/O Ports 52         Memory Slots 54         Expansion Slots 54         PCI Slots 55         AGP 55         PCIe (PCI Express) Slots 56         AMR and CNR Slots 58         Mass Storage Interfaces 59         PATA/IDE 60         SATA 61         SCSI 61         Choosing the Best Motherboard for the Job 62         Installing Motherboards 63         Step-by-Step Motherboard Removal (ATX and BTX) 63         Step-by-Step Motherboard Removal (NLX) 65         Preparing the Motherboard for Installation (ATX/BTX) 66         Step-by-Step Motherboard Installation (ATX/BTX) 67         Step-by-Step Motherboard Installation (NLX) 68         Troubleshooting Motherboards 68         System Will Not Start 69         Devices Connected to the Port Cluster Don’t Work 72         Devices Connected to Header Cables Don’t Work 73         Mass Storage Devices Do Not Work Properly 74         Memory Failures 74         Card, Memory, or Heat Sink Blocked by Motherboard Layout 74     Processors and CPUs 75         Overview of Processor Differences 75         Intel Processors 75         AMD Processors 79         Processor Sockets and Packaging 83         CPU Technologies 84         Hyperthreading (HT Technology) 84         Dual-Core and Multi-Core 85         Processor Throttling 85         Microcode (MMX) 85         Overclocking 86         Cache 87         VRM 88         Speed (Real Versus Actual): Clock Speed Versus Performance 88         32-bit Versus 64-bit 89         Choosing the Best Processor for the Job 89         Performance 89         Thermal Issues 89         32-bit Versus 64-bit (x64) Compatibility 90         Other Processor Features 90         Installing Processors 90         Removing the Heat Sink 91         Removing the Processor 93         Installing a New Processor 94         Slot-Type CPU (early Pentium III, early AMD Athlon, and Others) 96         Troubleshooting Processors 98         System Runs Slower Than Rated Speed 98         Processor Failure 99     Installing Adapter Cards 99         General Installation 100         Display Adapters 103         Sound Cards 104         Video Capture Cards 104         Troubleshooting Adapter Cards 105         Device Connected to Adapter Card Doesn’t Work 105         Performing Driver and Firmware Upgrades 106 Chapter 4 BIOS 111     “Do I Know This Already?” Quiz 111     Understanding BIOS, CMOS, and Firmware 115     Configuring the System BIOS 117         Accessing the BIOS Setup Program 118         BIOS Settings Overview 120         Automatic Configuration of BIOS/CMOS Settings 123         Selecting Options 124         Main Menu 124         Standard Features/Settings 125         Floppy Drive BIOS Configuration 126         PATA and SATA BIOS Configuration 126         System Information 127         Integrated Peripherals 129         Onboard Devices 130         I/O Devices 131         PATA/IDE and SATA Configuration 132         Power Management 134         PnP/PCI Configurations 135         Hardware Monitor 136         Processor and Memory Configuration 137         Security Features 138         Exiting the BIOS and Saving/Discarding Changes 139     Power-On Self-Test and Error Reporting 140         Beep Codes 141         POST Error Messages 142         POST Hex Codes 143     BIOS Updates 144         Flash BIOS Update 145         BIOS Chip Replacement 147 Chapter 5 Power Supplies and System Cooling 153     “Do I Know This Already?” Quiz 153     Power Supplies 157         Power Supply Ratings 157         Multivoltage Power Supplies 159         Causes and Cures of Power Supply Overheating 161         Overloading 161         Fan Failure 163         Inadequate Air Flow Outside the System 163         Inadequate Air Flow Inside the System 164         Dirt and Dust 164         Replacing Power Supply Form Factors and Connectors 165         Removing and Replacing the Power Supply 168         Testing Power Supplies with a Multimeter 170         Determining Power Supply DC Voltage Levels 172         Avoiding Power Supply Hazards 174 Power Protection Types 175         Surge Suppressors 176         Battery Backup Units (UPS and SPS) 178         Power Conditioning Devices 180         Buying the Correct-Sized Battery Backup System 180     Troubleshooting Power Problems 181     System Cooling 182         Passive and Active Heat Sinks 183         North/Southbridge Cooling 184         Video Card Cooling 186         Case Fans 187         Thermal Compound 188         Liquid Cooling Systems 191 Chapter 6 RAM 195     “Do I Know This Already?” Quiz 195     RAM Basics 199     RAM Types 201         DRAM 201         SRAM 201         SDRAM 202         DDR SDRAM 202         DDR2 SDRAM 202         DDR3 SDRAM 203         Rambus 203     Operational Characteristics 204         Comparison of Memory Modules 205         Memory Module Width 206         Parity and Non-Parity Memory 207         ECC and Non-ECC Memory 208         Registered and Unbuffered Memory 209         Single-Sided and Double-Sided Memory 209     Installing DIMMs and Rambus RDRAM Modules 210     Troubleshooting Memory 212         Verifying RAM Compatibility 212         Overclocking Can Lead to System Instability 213         Avoid Mixing Metals in RAM and Sockets 213         Use Caution When Mismatching RAM Speeds 213         EDO Compatibility with Other RAM Types 214         “Parity Error - System Halted” Message 215         RAM-Sizing Errors at Bootup 215         Determining Whether Cache RAM Is the Source of a Memory Problem 216         Other Methods for RAM Testing 216     Preventative Maintenance for Memory 217 Chapter 7 I/O and Multimedia Ports and Devices 221     “Do I Know This Already?” Quiz 221     Understanding I/O Ports 225         USB 225         USB Port Types, Speeds, and Technical Details 225         Adding USB Ports 228         SCSI 229         Multiple Device Support with SCSI Host Adapters 229         Jumper Block and DIP Switch Settings for Device IDs 230         SCSI Standards 232         SCSI Cables 233         SCSI Signaling Types 234         Daisy-Chaining SCSI Devices 234         SCSI Host Adapter Card Installation 236         SCSI Daisy-Chain Maximum Length 236         SCSI Termination Methods 237         Serial (COM) 238         Serial Port Pinouts 240         Types of Serial Cables 241         Standard IRQ and I/O Port Addresses 243         How to Configure or Disable Serial Ports 243         Serial Port Software Configuration 244         Adding Additional Serial Ports 245         Parallel (LPT) 246         Parallel Port Configuration 248         IEEE 1394 (FireWire) 253         IEEE 1394 Ports and Cables 253         IEEE 1394—Compatible Devices and Technical Requirements 254         Installing an IEEE 1394 Card 254         PS/2 (Mini-DIN) 255         Centronics 255         1/8-inch Audio Mini-Jack 256         SPDIF Digital Audio 256         MIDI Port 257         RG-6 Coaxial 258     Understanding Input Devices 258         Keyboard 258         Mouse and Pointing Devices 259         Mouse Resource Usage 260         Bar Code Reader 260         Biometric Devices 260         Touch Screens 261         Touch Screen Interfacing to the Computer 261 Understanding Multimedia Devices 262         Webcam 262         Digital Camera 262         MIDI Music and MIDI Ports 262         Sound Card 262         Microphone 263         Video Capture Card 264     Installing Input and Multimedia Devices 264         Installing a Keyboard 265         Installing a Mouse or Other Pointing Device 265         Installing a Bar Code Reader 265         Installing a Webcam 266         Installing a Digital Camera 266         Installing a MIDI Port 267         Installing a Microphone 267         Installing a Biometric Device 268         Installing a Touch Screen 268         Installing a Sound Card 268         Installing a Video Capture Card 269     Troubleshooting Input and Multimedia Devices 270         Troubleshooting Keyboards 270         Troubleshooting Mice and Pointing Devices 270         Mouse Pointer Won’t Move 272         Jerky Mouse Pointer Movement 273         User Can’t Double-Click Icons 274         Troubleshooting Touch Screen 274         Troubleshooting Sound Card 275         Sound Card Plays Sounds But Can’t Record CD-Quality Sound 275         Sound Card Works in Some Systems But Not in Others 275         Sound Playback Is Distorted or Choppy 275         No Sound at All from Sound Card 275         Sound Card Can’t Play MIDI Files 276         Troubleshooting SCSI Devices 277         External SCSI Device Isn’t Available 277         External or Internal SCSI Device Isn’t Available 278     Troubleshooting I/O Ports 278         Troubleshooting USB Ports and Devices 278         USB Devices Not Recognized 278         USB Port Problems 279         Troubleshooting IEEE 1394 Ports and Devices 280         System Can’t Detect the IEEE 1394 Card or Port 280         Incorrect Driver for IEEE 1394 Card or Device 281         Troubleshooting Parallel (LPT) Ports and Devices 281         Parallel Port Mode Problems 281         Problems with Daisy-Chained Devices 282         Cabling and Port Problems 282         Testing Parallel Ports 283         Switchbox Problems 284         Troubleshooting Serial Ports and Devices 284         COM 4 I/O Port Conflicts 284         Serial Port Drops Characters When Multitasking 284         Can’t Connect Serial Devices to Port Because of Mismatched Connectors 285         Serial Cabling and Port Problems 285         Serial Configuration Problems 286         Testing Serial Ports 286     Maintaining Input Devices 286         Maintaining Mice and Pointing Devices 286         Maintaining Keyboards 288 Chapter 8 Video Displays and Graphics Cards 293     “Do I Know This Already?” Quiz 293     Video (Graphics) Card Types 297         Video Card Cooling 297     Installing a Video Card 298         BIOS Configuration 298         Video Card Physical and Driver Installation 299     Display Types 301         CRT Monitor 302         LCD Monitor 303         Data Projector 303     Video Connector Types 304         VGA 305         DVI 305         HDMI 307         Component/RGB 307         S-Video 308         Composite 308     Display Settings 308         Resolution 309         Color Quality (Color Depth) 311         Refresh Rates 312     Installing a Monitor 313     Troubleshooting Displays and Video Cards 314         Troubleshooting Picture Quality Problems with OSD 314         Using Advanced Display Properties for Troubleshooting 316         Troubleshooting Video Hardware 317     Preventative Maintenance for Displays 319 Chapter 9 Laptops and Portable Devices 323     “Do I Know This Already?” Quiz 323     Fundamental Features of Laptops and Portable Devices 327         Memory 329         Storage Devices 330         Peripherals 331         Docking Stations and Port Replicators 331         Media and Accessory Bays 333         Expansion Slots 334         PCMCIA (PC Card, CardBus) 334         ExpressCard 337         Mini-PCI and Mini-PCIe 338         Communications Connections 340         Bluetooth 340         Infrared (IrDA) 341         Cellular WAN 342         Ethernet 342         Wireless Ethernet (WLAN or Wi-Fi) 343         LCD Screen Technologies 343         Active Matrix 344         Passive Matrix 344         Screen Resolutions 344         Screen Quality Considerations 345         Input Devices 346         Stylus and Digitizer 347         Fn Keys 347         Touch Pad 347         Pointing Stick / TrackPoint 349         Power Management Issues 349         Processor Throttling 350         Peripheral Power Management 350         Power Sources 350         Battery Types 350         AC Adapters 351     Configuring Power Management 353         ACPI 353         Suspend, Standby, and Hibernate Modes 356     Applications for Portable and Laptop Hardware 357         Using Communications Connections 357         Using Bluetooth 358         Using Infrared (IrDA) 358         Using Cellular WAN 359         Using Ethernet 359         Using Wireless Ethernet (WLAN) 359         Working with Power Sources 363         Working with Display Subsystem Components 363         Adjusting the Amount of Shared Video Memory 364         Adjusting Brightness and Contrast on a Laptop Computer’s Display 364         Using DualView to Work with a Secondary Monitor or Projector 365         Cloning the Laptop Display to a Secondary Display or Projector 367     Safe Removal of Laptop-Specific Hardware 369         Safe Removal of PC Cards 370         Safe Removal of ExpressCards 370         Safe Removal of Batteries 370         Safe Removal and Installation of Mini-PCI Cards 372         Safe Removal and Installation of Hard Disk Drives 373         Safe Removal of Optical Drives 374         Safe Removal and Installation of Memory 375         Safe Removal of LCD Panels 376         Safe Removal and Replacement of Pointing Devices 377     Portable and Laptop Diagnostics 379         Power Troubleshooting 379         AC Power Troubleshooting 379         DC Power Troubleshooting 380         Display Troubleshooting 380         Using an External Monitor to Check the Display Subsystem 381         Solving Internal Display Problems 381         LCD Cutoff Switch 381         Checking for Backlight Problems 381         Dead Pixels 382         Other Components 382         Removing Peripherals 382         Stylus and Digitizer Problems 383         Keypad Problems 383         Antenna Wires 384     Preventative Maintenance for Laptops and Portable Devices 384         Cooling Devices 384         Display Screens 386         Suitable Operating Environments 386         Air Temperature 386         Air Quality 386         Storage Methods 386         Transportation and Shipping 386 Chapter 10 Security 391     “Do I Know This Already?” Quiz 391     Security Fundamentals 395         Secure and Insecure File Systems 395         Authentication Technologies 395         Username/Password/PIN 396         Smart Cards 396         Biometrics 396         Protection Against Viruses and Malware 397         Software Firewalls 397         Hardware Recycling and Deconstruction 398     Securing Wireless Networks 398         WEP and WPA Encryption 398         Access Point Configuration for Maximum Security 399         DHCP Versus Static IP Addresses 400         Changing the SSID 400         Disabling SSID Broadcast 401         MAC Address Filtering 402         Changing Default Administrator User Password 403         Updating Access Point Firmware 404         Firewall Features 405     Data and Physical Security 405         Data Access Local Security Policy 405         Encryption Technologies 406         Encrypting File System 406         BitLocker Encryption 407         Backups 408         Data Migration 408         Data and Data Remnant Removal 409         Password Management 409         Locking a Workstation 410         Incident Reporting 410         Social Engineering 411     Access Control Purposes and Principles 412         Operating System Access Control 412         User, Administration, and Guest Accounts 412         User Account Control (UAC) 412         Groups 413         Permissions Actions, Types, and Levels 414         Permission Inheritance and Propagation 414         Moving and Copying Folders and Files 415         Components 415         Restricted Spaces 415         Auditing and Event Logging 415     Installing, Configuring, and Troubleshooting Security Features 417         BIOS Security Features 417         Software Firewalls 418         Configuring Exceptions 419         Troubleshooting Software Firewalls 421         Wireless Network Configuration 422         Configuring a Wireless Client with Windows XP SP2/SP3 422         Configuring a Wireless Client with Windows Vista 425         Configuring a Wireless Client with Windows 7 426         Troubleshooting Wireless Clients 427         Unused Wireless Connections 428         File Systems (Converting From FAT32 To NTFS) 430         Malicious Software Protection 431         Types of Malware and Infection Methods 432         Training Users in Malware Protection 432 Chapter 11 Printers 435     “Do I Know This Already?” Quiz 435     Printing Fundamentals 439         Laser Printers 439         How Laser Printers Use Memory 440         Toner Cartridges 442         Laser Printer Paper and Media 443         Inkjet Printers 444         Ink Cartridges 444         Inkjet Printer Paper and Media 446         Thermal Printers 446         Thermal Printer Ribbons 446         Thermal Printer Paper 447         Impact Printers 447         Impact Printer Ribbons 448         Impact Printer Paper and Media 448     Printer and Scanner Control 449         Drivers 450         Firmware 450     Print Processes 450         Laser Print Process 451         Step 1: Cleaning 452         Step 2: Conditioning 452         Step 3: Writing 452         Step 4: Developing 453         Step 5: Transferring 453         Step 6: Fusing 453         Color Laser Printing Differences 453         Inkjet Print Process 453         Thermal Print Processes 454         Impact Print Process 455     Interface Types 456         Adding Bluetooth Support 457         Adding Ethernet Support 457         Adding 802.11Wireless Ethernet (WLAN) Support 458         Adding Infrared Support 458     Printer Installation 458         Verifying Device Compatibility with Operating System and Applications 458         Connecting the Device 459         Installing Device Drivers 459         Using the Add Printer Wizard (Windows Vista and XP) 459         Using the Add Printer Wizard (Windows 7) 461         Installing a Printer or Multifunction Unit with a Vendor-Supplied Driver 461         Calibrating the Device 462         Configuring Options and Device Settings 462         Printer Options 462         Printing a Test Page 466         Educating the User About Basic Functionality 467     Optimizing Printer Performance 467         Tray Switching 467         Print Spooler Settings 468         XPS Features in Windows 7 and Vista 469         Device Calibration 470         Media Types 470         Paper Orientation 471         Print Order 472     Installing and Configuring Printer Upgrades 472         Memory 473         Firmware 474     Printer Troubleshooting Tools and Techniques 475         Identify the Problem 475         Identifying Symptoms 475         Review Device Error Codes 476         Review Computer Error Messages and Logs 476         Using the Self-Test Feature 477         Using Diagnostic Tools 478         Establishing a Theory of Probable Cause 478         Reviewing Service Documentation 478         Reviewing Knowledge Base 479         Defining and Isolating the Problem 479         Testing the Theory to Determine Cause 480         Problem: A complex document (one with many fonts or graphics) does not print 480         Problem: Repetitive marks on laser-printed document 481         Establishing a Plan of Action to Resolve the Problem and Implement the Solution 481         Verifying Full System Functionality and Implementing Preventative Measures (if Applicable) 481         Documenting Findings, Actions, and Results 481         Troubleshooting Print Failures 482         Paper Out 482         Clearing Print Queue 482         Restarting Print Queue 483         Power Off, Power On Printer 483         Paper Jams 483         Print Quality Problems 484         Error Messages and Codes 487         Performing Preventative Maintenance 489         Installing Maintenance Kits 489         Resetting Paper Counts 489         Cleaning Rollers, Printheads, and Other Components 489         Checking for a Suitable Environment 490         Using Recommended Supplies 491         Recommended Tools 491         Multimeter 491         Screwdrivers 492         Cleaning Solutions 492         Extension Magnet 492 Chapter 12 Storage Devices 497     “Do I Know This Already?” Quiz 497     Floppy Disk Drives 501         Floppy Disk Types 502         Floppy Disk Drive Hardware Configuration 503         Floppy Disk Drive Physical Installation and Removal 505         Floppy Drive BIOS Configuration 505         Maintaining Floppy Disks, Data, and Drives 507     Hard Disk Drives 508         PATA and SATA Data and Power Cables 509         PATA Drive Jumpering and Cable Select 510         ATA Specifications 511         ATA/IDE Drive Physical Installation 512         SATA Hard Drive Physical Installation 514         Installing an SATA Host Adapter 516         PATA BIOS Configuration 517         SATA BIOS Configuration 520         eSATA 521         Creating an ATA or SATA RAID Array 523         ATA/IDE Performance Optimization 526         PIO and DMA Transfer Modes 526         IDE Block Mode 528         IDE Busmastering Drivers 528         Enabling DMA Transfers for PATA Devices in Windows 528         Adjusting Disk Caching Settings in Windows 530     CD, DVD, and Blu-ray Optical Drives 530         CD, DVD, and Blu-ray Drive Interfaces 532         Physical Installation of Optical Drives 533         Recording CDs and DVDs in Windows XP 533         Recording CDs and DVDs in Windows Vista and 7 535         IDE/ATAPI Optical Drive Installation Issues 536     Removable Storage 537     Tape Drives 538     Flash Memory and Card Readers 539         Flash Card Reader 541         Installing and Using a Flash Card Reader 542         Hot-Swapping Flash Memory Cards 543     USB Flash Memory Drives 543         Hot-Swapping USB Flash Memory Drives 544     External Hard Disks 545         Hot-Swapping USB or IEEE-1394—Based External Hard Disks 545         Solid State Drives (SSDs) 546     Troubleshooting Storage 547         Troubleshooting Floppy Disk Drives 547         Internal Floppy Drive Cabling Problems 547         BIOS Configuration Problems 547         Drive Reliability and Compatibility Problems 547         Changeline Problems 549         Isolating Floppy Subsystem Problems 549         Troubleshooting PATA (ATA/IDE) Drives 550         Incompatible PATA Cables 550         UDMA-66 or Faster Drive Limited to UDMA-33 Speeds 550         No Power to Drive 551         Cables Attached Incorrectly to ATA/IDE Interface or Drive 551         Physical or Electronic Damage to Drive 551         Jumpering Issues 552         Drive Not Ready Error 552         Troubleshooting SATA and eSATA Drives 552         Loose Data and Power Cables 552         eSATA Drive Cannot Be Accessed 553         SATA 3Gbps Drive Runs in Reduced Performance Mode (1.5Gbps) 553         Physical or Electronic Damage to Drive 553         Using Hard Disk Diagnostics 554         Troubleshooting CD-ROM and DVD Drives 554


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Product Details
  • ISBN-13: 9780789748898
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson IT Certification
  • Height: 232 mm
  • No of Pages: 960
  • Width: 187 mm
  • ISBN-10: 0789748894
  • Publisher Date: 09 Aug 2012
  • Binding: SA
  • Language: English
  • Weight: 1860 gr


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