Results that Matter
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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done

Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done


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About the Book

Table of Contents:
Preface ix Acknowledgments xxi The Authors xxv 1 Engaging Citizens, Measuring Results, Getting Things Done 1 2 Citizens’ Many Roles in Community Problem Solving 17 3 Organizations Managing for Results 49 4 Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples 76 5 Citizens Reaching for Results II: To Improve the Quality of Life in Their Region 102 6 Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples 123 7 Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems 139 8 Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development 171 9 More Ideas for Making It Happen 191 Notes 224 Index 237

About the Author :
Paul D. Epstein is principal of Epstein and Fass Associates, a New York–based consulting firm. In 2003 he received the Harry Hatry Distinguished Performance Measurement Practice Award from the American Society for Public Administration for his lifetime achievements. Paul M. Coates is director of the Office of State and Local Government Programs and associate professor of public policy and administration in the Department of Political Science at Iowa State University. Lyle D. Wray is executive director of the Capitol Region Council of Governments based in Hartford, Connecticut. Wray served as executive director of the Citizens League from 1992 to 2003 and co-led, with Paul Epstein, the Sloan Foundation–funded research on citizen engagement and public performance measurement. David Swain, a Florida-based consultant, managed the Jacksonville Community Council Inc.'s pioneering community quality of life indicators program from 1984 to 2002.


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Product Details
  • ISBN-13: 9780787983178
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: Jossey-Bass Inc.,U.S.
  • Language: English
  • Sub Title: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
  • ISBN-10: 0787983179
  • Publisher Date: 10 Feb 2006
  • Binding: Digital (delivered electronically)
  • No of Pages: 274


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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
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