When Talk Works
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When Talk Works: Profiles of Mediators

When Talk Works: Profiles of Mediators


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About the Book

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. "The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles." —Roger Fisher, coauthor, Getting to Yes

Table of Contents:
Preface xiii The Authors xvii Introduction Another Way to Settle Disputes: The Practice of Meditation 1 Deborah M. Kolb Part One The Professionals 1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17 Kenneth Kressel 2 Patrick Davis: “To Bring Out the Best … To Undo a Little Pain” in Special Education Mediation 61 Susan S. Silbey 3 Howard Bellman: Using “Bundles of Input” to Negotiate an Environmental Dispute 105 Christine B. Harrington 4 William Hobgood: “Conditioning” Parties in Labor Grievances 149 Deborah M. Kolb 5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191 Austin Sarat Part Two Builders of the Field 6 Albie M. Davis: Community Mediation as Community Organizing 245 Sally Engle Merry 7 Eric Green: finding Alternatives to Litigation in Business Disputes 279 Lavinia E. Hall 8 Lawrence Susskind: Activist Mediation and Public Disputes 309 John Forester Part Three Extending the Reach of Mediation 9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359 William M. O’Barr 10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375 Eileen F. Babbitt 11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395 Neal Milner 12 Joseph Elder: Quiet Peacemaking in a Civil War 427 Thomas Princen Conclusion The Realities of Making Talk Work 459 Deborah M. Kolb and Kenneth Kressel Index 495

About the Author :
DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.

Review :
"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes "All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology "A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution


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Product Details
  • ISBN-13: 9780787910907
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: Jossey-Bass Inc.,U.S.
  • Height: 229 mm
  • No of Pages: 544
  • Returnable: N
  • Sub Title: Profiles of Mediators
  • Width: 153 mm
  • ISBN-10: 0787910902
  • Publisher Date: 27 Jun 1997
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 35 mm
  • Weight: 735 gr


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