Blueprint for Quality: How Training Can Turn Strategy into Real Improvement

Offers a road map for quality, including a six-step improvement strategy and a six-phase training curriculum that can be adapted to fit any organization. Demonstrates how this comprehensive training curriculum, which starts by building a strong leadership foundation among top management, can be a powerful tool for implementing a quality strategy and for reducing the costs and time involved in training. A valuable guide for executives, managers, training specialists, and others on structuring training, covering every topic from increasing quality awareness and building team skills to implementing quality management systems and advanced methods. He explains how to help executives prepare and plan for organizational improvement gain support for quality efforts from employees throughout the organization build successful quality management systems empower improvement teams and train people to work collectively toward quality goals, and understand and effectively use such process management tools as statistical process control and business process improvement.

Table of Contents:
1. Putting Strategy Before Training; 2. Building a Leadership Foundation; 3. Gaining Understanding and Commitment Throughout the Organization; 4. Implementing a Quality Management System; 5. Empowering Improvement Teams; 6. Improving Production and Business Processes; 7. Creating a Learning Organization; Resource: Five Influential Quality Philosophies: Deming, Juran, Feigenbaum, Crosby, and Imai.

About the Author :
TED COCHEU is director of organizational development for Conner Peripherals. For more than ten years he has served as a consultant in the fields of quality improvement, management and organizational development, and training systems design to Fortune 500 clients in industries as diverse as electronics, medical instruments, natural resources, and insurance.

Review :
"Making Quality Happen was written for advocates of change.... Regardless of your title or function, if you are committed to overcoming the stubborn inertia of business as usual and want to get the improvement process rolling, this book is for you.... My purpose is to help organizations of every size and type avoid the false starts and resulting frustrations that so many others have experienced in their pursuit of quality. I want to cast light on the path of improvement and provide simple direction for travelers on what has become a confusing journey." --from the preface "Cocheu is a hands-on practitioner of the quality guidelines he captures in his book. The reader has the unique opportunity to draw upon the substantial experience of a training executive who knows how to make quality work." --Roy J. Brant, former vice president, Solectron Corporation 1992 Malcolm Baldrige National Quality Award winner "Forget Deming, Juran, Feigenbaum, Crosby, and Imai. When it comes to training that links strategy and quality, Cocheu should go on the list of gurus." --Jim Kouzes, president, Tom Peters Group/Learning Systems, Inc., and coauthor of Credibility and The Leadership Challenge "Authored by a training professional who knows and understands the quality movement. This book is a winner." --Dr. H. James Harrington, president, International Quality Academy "Absolutely outstanding! Cocheu covers a lot of territorythis book gives you all you need." --Lauren Oliver, executive consultant, Organizational Planning and Development, Pacific Gas & Electric