MCDST
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MCDST: Microsoft Certified Desktop Support Technician Study Guide

MCDST: Microsoft Certified Desktop Support Technician Study Guide


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About the Book

Here's the book you need to prepare for Microsoft's new MCDST exams-70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System, and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the 'Best Study Guide' designation in the 2003 CertCities Readers Choice Awards, this book provides: in-depth coverage of all exam topics; practical information on supporting users and troubleshooting applications; hundreds of challenging review questions; and, leading-edge exam preparation software, including a test engine and electronic flashcards.This book offers authoritative coverage of all exam objectives, including Exam 70-271: Installing a Windows Desktop Operating System; Managing and Troubleshooting Access to Resources; Configuring and Troubleshooting Hardware Devices and Drivers; Configuring and Troubleshooting the Desktop and User Environments; and, Troubleshooting Network Protocols and Services, and Exam 70-272: Configuring and Troubleshooting Applications; Resolving Issues Related to Usability; Resolving Issues Related to Application Customization; Configuring and Troubleshooting Connectivity for Applications; and, Configuring Application Security.

Table of Contents:
Introduction. Assessment Test. Part I Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 1 Installing a Windows Desktop Operating System. Chapter 2 Managing and Troubleshooting Access to Resources. Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers. Chapter 4 Configuring and Troubleshooting the Desktop and User Environments. Chapter 5 Troubleshooting Network Protocols and Services. Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. Chapter 6 Configuring and Troubleshooting Applications. Chapter 7 Resolving Usability Issues. Chapter 8 Resolving Application Customization Issues. Chapter 9 Configuring and Troubleshooting Connectivity for Applications. Chapter 10 Configuring Application Security. Glossary. Index.

About the Author :
Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer in with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.


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Product Details
  • ISBN-13: 9780782143522
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: Sybex Inc.,U.S.
  • Height: 228 mm
  • Returnable: N
  • Weight: 836 gr
  • ISBN-10: 0782143520
  • Publisher Date: 19 Oct 2004
  • Binding: SA
  • Language: English
  • Sub Title: Microsoft Certified Desktop Support Technician Study Guide
  • Width: 184 mm


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