Windows Small Business Server 2008 Unleashed: (Unleashed)

Windows Small Business Server 2008 provides all the tools small companies need to improve collaboration, enhance productivity, and manage and secure all their information. In this book, a team of leading SBS experts brings together the in-depth knowledge and real-world insights you need to make the most of this state-of-the-art product.   Microsoft Most Valuable Professionals Eriq Neale and his colleagues cover every facet of planning, deploying, and managing SBS 2008. The authors begin by showing how to install and configure SBS 2008 for maximum efficiency, performance, and ease of administration. You’ll learn how to securely utilize SBS 2008’s comprehensive Internet, file, and print services; simplify and automate both server and workstation management; and take full advantage of both SharePoint collaboration and Exchange communication tools.   This book is packed with expert tips, tricks, and troubleshooting techniques drawn from the authors’ unsurpassed experience helping companies succeed with SBS. Whether you’re a full-time IT professional or a power user who’s managing SBS in your spare time, it will be your most valuable resource.   Detailed information on how to... Plan, install, configure, and customize SBS 2008 in any environment Set up and manage SBS 2008-based networks, Web access, and collaboration—including SharePoint Services 3.0 Leverage Remote Web Workplace and other advanced remote access solutions Manage email and other communications with SBS 2008’s built-in Microsoft Exchange Server 2007 Centrally control Windows Vista, Windows XP, and other clients Seamlessly integrate Macintosh computers into your Windows network Protect your servers and workstations against both internal and external threats Prepare backups and disaster recovery plans you can actually use in an emergency Streamline and automate administration using Microsoft PowerShell

Table of Contents:
Foreword     xxvii Introduction     1  Book Overview     2   Part 1 Introduction and Setup Chapter 1 Welcome to Small Business Server 2008     5  History of the SBS Product     5  BackOffice Small Business Server 4.0     6  BackOffice Small Business Server 4.5     7  Microsoft Small Business Server 2000     7  Microsoft Small Business Server 2003     8  Essential Server Solution Family      9  Features of SBS 2008     9  Communication     9  Collaboration     10  Protection     11  Expansion     12  Limitations of SBS 2008     13  Hardware Limitations     13  Software Limitations     14  Support for SBS 2008     14  Community Support     14  Online Support     15  Official Product Support     16   Chapter 2 Planning for the SBS 2008 Deployment     17  Knowing the Client Base     17  Understanding How the Server Will Be Used     18  Planning for Correct Licensing.      19  Planning the Hardware     22  Planning the Network     23  Changes in Network Options from Previous Versions     23  Connection to the Internet     23  IP Address Ranges     24  DHCP Configuration      25  Public and Private Domain Names     26  Planning the Storage Layout     26  Changes in Storage from Previous Versions     27  Multiple Partitions Versus Multiple Spindles     27  Minimum Partition/Spindle Sizes     28  Fault Tolerance     29  Backup Technologies     32   Chapter 3 Installing and Configuring SBS 2008     35  Preparing for SBS 2008 Installation     36  Collecting Information for the Setup Process     36  Configuring the Internal Network     37  Disabling DHCP on the Network     37  Installing SBS 2008     38  Collect the Initial Setup Data     38  Prepare the Disk Infrastructure     38  Complete Setup     40  Performing the Initial Configuration of SBS 2008     45  Run the Connect to the Internet Wizard     45  Install Security Updates     48  Run the Set Up Internet Address Wizard     48  Complete Other Setup Tasks     54  Troubleshooting SBS 2008 Installation Issue     57  Log Files     57  Setup Issues     57  Known Installation Issue     59   Part 2 Managing Network and Web Configuration Chapter 4 DNS, DHCP, and Active Directory Integration     63  Understanding the Role of DNS and DHCP     63  Native Tools     64  Preparations and Caveats     67  Default Configuration of DNS and DHCP     67  Securing DNS and DHCP     70  Securing DNS     70  Securing DHCP     71  New in SBS 2008     72  Adding DNS Records     75  Reserving IP Addresses in DHCP Server     76  Troubleshooting     78  Event Log Errors     78  Dcdiag     79  Ping     80  NSLookup      81  Can’t Resolve a Host or Web Site Name     81  ISP’s DNS Server Is Down     82  DNS Returns a Bad Location     82  Curse of the Hosts File     82  There’s a Rogue DHCP Server     82   Chapter 5 Internet Information Services 7.0     85  The Web Sites Under the Hood     85  External-Facing Web Sites Included with SBS 2008     86  Internal Web Sites Included with SBS 2008     86  Additional Web Sites That Can Be Combined with SBS 2008     87  Protecting the Server     87  Default SBS Web Sites     88  Integration with SharePoint     89  Configuring the Default SBS Web Sites     89  Settings for the Default Web Site     95  Settings for the SBS SharePoint Site and for the SharePoint Central Administration v3     96  Settings for the SBS Web Applications and Windows Server Client Deployment Applications     97  Settings for the WSUS Administrator Web Site     98  Protecting Web Site Configuration     99  Backup and Recovery of Metadata Information     99  The Appcmd Command     100  Backing Up the Web Site Configuration     101  Using System State Backup     103  Backup and Recovery of Web Sites     104  Configuring Additional Web Sites     104  Managing SSL Certificates in IIS     106  Understanding the Default Certificates     107  Deciding When to Use a Third-Party Certificate     107  Working with Third-Party Certificates     108  Requesting and Installing a Third-Party Certificate with the Add a Trusted Certificate Wizard     108  Manually Requesting and Installing a Third-Party Certificate     110  Integrating External Web Publishing     116  Troubleshooting IIS     117  Service Unavailable     117  Server Not Found.      118   Chapter 6 Remote Web Workplace and Other Remote Access Solutions     121  Understanding the Role of Remote Accessibility Solutions in SBS 2008     121  Remote Web Workplace     122  VPN     126  RDP     126  Managing and Using Remote Web Workplace     128  Managing the Remote Web Workplace Interface     128  Using the Remote Web Workplace Interface     133  Managing and Using VPN     136  Managing VPN     136  Using VPN     140  Managing and Using Remote Desktop     141  Managing Remote Desktopv     141  Using Remote Desktop     152  Securing Remote Access Solutions     159  Network Security     160  Password Security     161  Troubleshooting Remote Access Solutions     162  RWW Access Issues     162  VPN Access Issues     163  RDP Access Issues     163   Chapter 7 SharePoint and Companyweb     165  Understanding the Role of SharePoint and Companyweb in SBS 2008     166  Companyweb’s Components     166  What’s “In the Box” with SharePoint?      167  Understanding the Default Settings of SharePoint and Companyweb     173  Companyweb Port Settings     173  Companyweb Mobile Settings     173  SharePoint Default URL Mapping     174  Default Program and Data File Locations     175  Customizing SharePoint and Companyweb     176  Merging Data from an Existing WSS 3.0 Site into Companyweb     177  Developing a Data Protection Plan for SharePoint and Companyweb     180  The Recycle Bin     180  Backup and Restore with Native SharePoint Backup     181  Backup and Restore with Small Business Server Backup     183  Troubleshooting SharePoint and Companyweb     185  Event ID Error Message 10016 Is Logged in the System Log After You Install Windows   SharePoint Services 3.0     185  Migration     186   Part 3 Managing E-Mail Chapter 8 Exchange Management     191  Default Mail Configuration     193  Mail Hygiene     194  Preventing the Reverse NDR Attack     197  Configuring Recipient Filtering     198  SMTP Tarpitting     198  Hosted Anti-Spam Solutions     199  Getting Your Mail Delivered     200  How Mail Gets Delivered      200  Ensuring Delivery     200  The Windows SBS POP3 Connector     203  How Does the POP3 Connector Work?      203  Limitations of the POP3 Connector     204  Setting Up the POP3 Connector     204  Receiving Mail for Multiple Domains     206  Adding Additional E-Mail Domains     206  Routing Mail for a Non-Authoritative Zone     212  Cohosting Multiple Organizations on a Single Server     215  Getting Information About Mailboxes     217  Managing Limits     218  With the GUI     218  Setting Limits with PowerShell     221  Using Transport Rules     222  Setting Up Disclaimers with Transport Rules     222  To Create Copies of E-Mails     223  Archiving Mail     224  Using SharePoint Libraries     224  Using Exchange Journaling     225  Troubleshooting Exchange Management Issues     230  Troubleshooting Outbound Mail Delivery     230  Troubleshooting the Content Filter     235  Troubleshooting POP3 Connector     237   Chapter 9 Exchange 2007 Client Connectivity     241  Choosing the Right Exchange Client     242  Outlook 2007     243  What’s New in Outlook 2007     243  Installing Outlook 2007     244  Configuring Outlook 2007     245  Cached Exchange Mode     247  Outlook Anywhere     252  How Outlook Anywhere Works     253  Configuring Outlook Anywhere     253  Outlook Web Access 2007     258  Improvements in Outlook Web Access 2007     258  Using Outlook Web Access 2007      259  E-Mail Certificates in OWA and Outlook 2007     263  Remote File Access in OWA 2007     264  ActiveSync     265  Different Versions of ActiveSync     265  Windows Mobile Devices     266  iPhone     270  Palm Devices     272  Troubleshooting Exchange 2007 Client Connectivity     272  Troubleshooting Auto Account Setup     273  Troubleshooting Cached Exchange Mode     273  Troubleshooting Exchange 2007 ActiveSync     274   Chapter 10 Exchange Disaster Recovery     277  Understanding the Exchange Database Structure     278  Exchange Storage Groups     279  Extensible Storage Engine (ESE) Databases     281  Circular Logging     283  Checkpoint File     283  Transactions    284  Understanding Exchange Backup Methods and Requirements     285  Online Backup     286  Offline Backup     287  Security Permissions     288  Configuring Deleted Item and Mailbox Retention     289  Using Local Continuous Replication      290  Using Windows Backup     294  Using Export-Mailbox     295  Using ExMerge     296  Other Backup Solutions     298  Recovering Exchange Databases from Backup     298  Events Requiring Exchange Recovery     299  Recovery Process     300  Using the SBS Backup Wizard to Restore     300  Using the Recovery Storage Group     303  Mailbox Recovery Using a Recovery Storage Group     307  Using ExMerge to Restore      309  Using Third-Party Solutions to Restore.      310  Repairing a Damaged Exchange Database     311  Recovery Tools     311  ESEUTIL /R     314  ESEUTIL /P     314  ISINTEG     315  Troubleshooting Exchange Disaster Recovery Issues     316   Part 4 Managing Client Connectivity Chapter 11 Group Policy in SBS 2008     321  How SBS 2008 Employs Group Policies     322  Default AD Policies     322  User Folder Redirection     323  WSUS Implementation in SBS 2008     323  Workstation Client-Specific Settings     323  SBS 2008 User Account Settings     323  Overview of Group Policy     324  Group Policy Settings     324  Group Policy Preferences     325  Working with the Group Policy Management Console     328  Navigating the Group Policy Management Console     329  Viewing Group Policy Settings     330  Group Policy Scope and Order of Application     335  Working with Group Policy Modeling and Results     339  Creating the Modeling Report     340  Creating the Results Report     342  Default SBS 2008 Group Policy Objects     343  Default Domain Controllers Policy     344  Default Domain Policy      346  Small Business Server Folder Redirection Policy     347  Update Services Client Computers Policy     348  Update Services Common Settings Policy     349  Update Services Server Computers Policy     349  Windows SBS Client Policy     350  Windows SBS CSE Policy     351  Windows SBS Client--Windows Vista Policy     352  Windows SBS Client--Windows XP Policy     352  Windows SBS User Policy     353  Creating and Modifying Group Policy Objects in SBS 2008     354  Planning the GPO     355  Testing the GPO     357  Implementing the GPO     361  Troubleshooting Group Policy     361  Group Policy Testing Tools     361  Backing Up and Restoring Group Policy     366   Chapter 12 User and Computer Management     369  Understanding the Role of User and Computer Management in SBS 2008     369  Understanding the Role of User Management in SBS 2008     370  Understanding the Role of Computer Management in SBS 2008     371  Understanding the Default Settings of User and Computer Management     371  Understanding User Default Settings     371  Understanding Default Computer Settings     378  Customizing User and Computer Management     381  Customizing User Settings     381  Customizing Computer Management     392   Chapter 13 Macintosh Integration     403  Understanding the Role of Macintosh Integration in an SBS 2008 Network     403  Native Tools     404  Third-Party Tools     404  Planning and Preparing the Network Environment     405  Domain Naming Conventions     405  Active Directory Integration     405  Account Username Conflicts     406  Operating System Notes     407  Preparing SBS 2008 Server     408  SBS 2008 as the Network DHCP Server     408  File Services for Macintosh Not Required     408  SMB Signing Compatibility Requirements     408  Connecting Macs to the SBS 2008 Network     410  Configure DHCP Support on the Mac     410  Configuring Mac OS 10.5     412  Accessing Files     414  Configuring Mac OS 10.4     414  Configuring Mac OS 10.5     416  Connecting to Active Directory     417  Configuring Mac OS 10.4     417  Configuring Mac OS 10.5     422  Accessing E-Mail     428  Preparing the SBS 2008 Network     429  Preparing the Macintosh for Entourage Connectivity     429  Configuring Entourage 2004     431  Configuring Entourage 2008     433  Accessing SBS 2008 Web Resources     435  Companyweb     436  Outlook Web Access     437  Remote Web Workplace     437  Troubleshooting     437  Network Connectivity     437  File Share Access     440  E-Mail Access     440  Windows Support on the Macintosh     441  Boot Camp     441  Parallels Desktop for Mac and VMWare Fusion     442   Chapter 14 Additional Servers     445  Understanding the Role of Additional Servers in an SBS 2008 Network     446  Licensing for Additional Servers     446  Scenarios for Additional Servers     447  Misconceptions About Using Additional Servers     450  Implementing Additional Servers     450  Common Implementation Tasks     451  Additional Domain Controller Configuration     459  Terminal Server Configuration     469  Developing a Data Protection Plan for Additional Servers     478  Installing Backup Services     478  Running a Manual Backup     479  Scheduling Regular Backups     479   Chapter 15 Managing Workstations Through Group Policy     485  Editing and Adding to Default Policies and Settings     491  Organizational Units     491  Security Groups     492  Default Policies     493  Group Policy Impact on Workstations     499  Update Services Client Computer Policy     499  Update Services Common Settings Policy     500  Windows SBS User Policy     502  Group Policy per Workstations     504  Windows SBS Client--Windows Vista Policy     505  Default Vista Firewall Policies     507  Windows SBS Client--Windows XP Policy     509  Windows SBS Client Policy     510  Small Business Server Folder Redirection     510  Deploying Software     511  Controlling the Workstations     515  Adjusting Permissions Using Group Policy     516  Using Group Policy in the Vista Era     519  User Account Control     520  Mapping Network Drives     521  Controlling USB Devices     522  Troubleshooting     526   Part 5 Managing Security and System Health Chapter 16 Monitoring and Reporting     531  Understanding the Role of Monitoring and Reporting in SBS 2008     532  Understanding the Default Settings of Monitoring and Reporting     533  Security     534  Updates     534  Backup     534  Other Alerts     534  Notification Settings     534  Setting Up the Default Monitoring Reports     535  The Daily Report     538  The Weekly Report     541  Customizing Monitoring and Reporting     543  Setting Up Your Own Report     544  Creating Custom Alerts and Notifications     545  Deploying the Custom Alert     549  Sample Event for OneCare     551  Developing a Data Protection Plan for Monitoring and Reporting     552  Special Backups of the Database     552  Scheduling a Backup     553  Shrinking a Database     555  Additional Reporting Capabilities     555  WSUS Reports     555  FSRM Reports     558  Troubleshooting Monitoring and Reporting     558  Best Practices Analyzer     562  Third-Party Monitoring Solutions     563   Chapter 17 Managing Server and Workstation Security     565  The Benefits and Pitfalls of a Single Integrated Server     565  Covering the Basics     566  Physical Security     566  Default Shares     566  Passwords     568  Shared Folders     570  Creating a Share Using the Add a New Shared Folder Wizard     571  Creating a Share Without Using the Wizard     573  Folder Redirection     574  File Server Resource Manager     576  Storage Reports Management     577  Quota Management     578  Default Security Groups     579  User Roles     581  Creating and Editing User Roles     582  Changes to Administrative Access in Windows 200     584  UAC--User Account Control     584  Firewall Protection     588  Windows Firewall with Advanced Security     588  Enable Logging     590  Configuring Rules     591  Windows Firewall in XP and Vista     593  Edge Firewall     594  Ports and Firewall Discovery     594  The Case for Controlling Outbound Access     595  OneCare for Server     596  Configuring OneCare     597  Additional Online Features     598  Windows Software Update Services     601  Managing WSUS     602  Changing Settings     602  Maintaining WSUS Health     604  Expanding the Definition of Security     605  Backup     606  Group Policy     606  Remote Access to Network Resources     607   Chapter 18 Backup and Disaster Recovery     609  What’s New with SBS 2008 Backup and Recovery     610  New Backup Technology     610  Design Considerations     612  Improved Backup     612  Easier Scheduling     613  Dedicated Backup Devices     613  Exchange/SharePoint Backup and Recovery     613  Easier Recovery     614  No Built-in Client Backup     614  Understanding Backup Issues     614  File Recovery     614  Archiving     615  System Recovery     615  Hardware and Media     616  The Backup Plan     616  Site and Security     617  Backup Schedule     617  Using the SBS Backup Tools     618  Windows SBS Console     619  Windows Server Backup     627  WBADMIN Command-Line     631  Windows Recovery Environment      633  Backing Up SBS 2008 Premium Second Server     633  Disaster Recovery with SBS Backup Tools     634  Recovery Wizard     635  Full (Bare-Metal) Restore     639  Troubleshooting Backup Issues     640   Part 6 Beyond SBS 2008 Chapter 19 IPv6 Overview     645  Introducing IPv6     646  New Features     646  Why Do I Need IPv6?      647  How Do I Read IPv6?      647  Saying Goodbye to DHCP     648  Creating IPv6 DNS Entries     649  Using IPv6     649  IPv6 in Action--Windows Meeting Space     649  Troubleshooting IPv6     652  Troubleshooting Utilities     652 Learning Path     653   Chapter 20 PowerShel1     655  Who Needs PowerShell     655  Why PowerShell?      656  How PowerShell Is Used     656  PowerShell Under the Hood     657  PowerShell Basics     658  Using PowerShell     659  Getting Started     660  Commands     661  Aliases     663  Execution Settings     664  Basic PowerShell Example     664  Windows PowerShell Script     666  Exchange PowerShell Script     668  The Power of PowerShel     672  get-command     672  Get-help     685  get-member     686  Get-PSDriv     687  PowerShell Resources     687   Chapter 21 Advanced Installation Options     691  Understanding the Answer File     691  Answer File Generator     691  Answer File Format     695  Installing SBS 2008 with a Custom Internal Domain Name     698  Prepare the Answer File     698  Perform the Installation     699  Installing SBS 2008 into an Existing Active Directory Domain     700  Prepare the Existing Server      701  Install SBS 2008 in Migration Mode     707  Configuring the New Server     708  Moving Data and Settings from the Old Server     712  Reconfigure the Old Server     717  Installing Forefront Security for Exchange and Windows Live OneCare for Server Manually     720  Forefront Security for Exchange     720  Windows Live OneCare for Server     722  A SBS 2008 Resources     725  Microsoft Community Resources     725  SBS 2008 Technical Documentation     725  Web Sites and RSS Feeds     725  Newsgroups     726  Web Logs (Blogs)      726  Small Business Community Resources     726  Web Sites/Blogs     726  Mailing Lists     727  Exchange Resources     727  Macintosh Resources     728  Web Pages and RSS Feeds     728  Newsgroups     728  Mailing Lists     728  iPhone Resources     728  Outlook Resources     729  Outlook Web Access Resources     729  ActiveSync/PocketPC Resources     729  SBS Monitoring and Reporting Resources     730  Group Policy Resources     730  PowerShell Resources     731  Web Resources     731  Books     731  RRAS, VPN, and Network Security Resources     731  Terminal Server Resources     732  Workstation Security Resources     732  Anti-Virus/Anti-Malware Tools     732  Security Response Toolkit     733  Security and Patching Resources     734  General Security Information     734  WSUS Resources     735   Index     737

About the Author :
Eriq Oliver Neale is the owner of EON Consulting (http://www.eonconsulting.net), a small business technology consulting practice in Denton, Texas, and a partner in Third Tier (http://www.thirdtier.net), an organization that provides escalation support for IT organizations around the globe. He is an internationally-recognized Small Business Server expert, and has been awarded the Most Valuable Professional designation for Small Business Server since 2005. Eriq was the lead author for Microsoft Small Business Server 2003 Unleashed, and his other writing credits include contributions to The Internet Unleashed 1997, Windows 2000 Server System Administrator’s Handbook, E-mail Virus Protection Handbook, and several books in both the 2000 and 2003 series MCSE exam preparation series.   Eriq is a 20+-year veteran in the IT industry, getting his start with DOS 2.1 and Novell 1.1. Over the course of his career, he has worked with various operating platforms (Microsoft, Apple, Novell, UNIX, Linux, VAX, AS/400), and he has focused on providing integration solutions for differing platforms. He has worked for small organizations, as well as Fortune 500 companies. Eriq’s introduction to the Small Business Server product line came in a one-year stint supporting the product for Microsoft Product Support and Services in Las Colinas, Texas. Since then, he has been focusing on providing solutions to make running and supporting SBS easier.   In addition to writing, Eriq maintains two blogs, one technical (http://simultaneouspancakes.com/Lessons) and one business-focused (http://msmvps.com/blogs/onq), and hosts a technology-focused weekly Internet radio program for small business owners (http://www.eoncall.com). He speaks regularly at industry conferences and user groups on a variety of SBS-related topics.   Eriq is a native Texan and makes his permanent residence in Denton. He is married, and he and his wife have a menagerie of animals for children. When not writing, blogging, or speaking about technology, he can be found attending baseball and women’s college basketball games, writing and recording music, or reading mysteries.   Amy Babinchak has officially been in IT since 1994 and unofficially for 10 years prior. Like many IT professionals, she started out helping people around the office and in the college dorm to build and use computers. Her knowledge grew from MS-DOS and the early PC applications into a full-time career, when she made the switch from professional environmentalist working from grant to grant into the world of enterprise IT support. In her career, she has supported MS-DOS, Windows 3.11, Novell, and Mac OS, all the way on up to the current versions. Having started her career in enterprise support, Amy noticed that many small businesses were languishing with poorly conceived networks and lack of consistent support. Excessive travel coerced her into opening her own business in 2000.   Amy is now the President of Harbor Computer Services (http://www.harborcomputerservices.net) to serve small businesses in the metro Detroit area and a Managing Partner in Third Tier (http://www.thirdtier.net), which provides escalation support services to IT organizations around the world. Harbor Computer Services has been recognized as a Small Business Specialist (SBSC). Amy actively participates in two local user groups and several online newsgroups. She has spoken at local and international conferences on SBS technical and security topics, including SMB Nation and SMB Summit. Amy is a Forefront MVP and has contributed her technical writing skills to Microsoft SBS 2003 Unleashed and various web sites. When these things don’t keep her busy enough, she provides remote support services for small business consultants using ISA. Amy firmly believes in maintaining work-life balance and has designed her company around this concept. She practices what she preaches by spending as much time as possible on her sailboat, cruising northern Lake Huron.   Steve Banks is a speaker, author, and consultant focusing on the small business space and Windows Small Business Server. With more than 17 years in computer technology fields, he is also the founder of the Puget Sound Small Business Server User Group and president of Banks Consulting Northwest Inc. Steve has collaborated with Microsoft, Forbes, and Hewlett-Packard on white papers and case studies focusing on TechNet, Small Business Server 2000, and Windows Small Business Server 2003.   Timothy Truman Barrett is cleverly disguised as a mild-mannered geek. He actually is a happily married man with his lovely wife of 18 years, Dayna. They have two wonderful daughters, Stephanie and Lauren, who are also lovely. And Tim hates monkeys. A lot. Obsessed with building things from Lincoln Logs and Tinker Toys almost from birth, Tim finally got his first computer at age 15--an old used TRS-80 Model I. It had no instructions or manuals, but by trial and error, he figured out how to make it work. He also learned BASIC and spent the entire summer bugging his mother and six siblings by constantly showing them all the “cool” stuff he could do with it. After studying computer aided drafting (CAD) and physics at Louisville Technical Institute, he went to work in the healthcare industry and then moved into information technology. As a veritable jack-of-all-trades, Tim has worked with just about everything: sewing machines, table saws, X-ray machines, IBM mainframes, phone systems, servers, PCs, and the occasional backhoe.   At age 39, Tim is currently a Microsoft Certified Professional, a Microsoft Small Business Specialist, Microsoft SBS MVP, and the founder of the Kentucky Small Business Server User Group (KYSBSUG). His motto is, “No Geek Left Behind.” He also has strong religious values as one of Jehovah’s Witnesses.   Susan Bradley blogs at www.sbsdiva.com (http://www.sbsdiva.com) and writes on patch management issues for Brian Livingston’s Windows Secrets newsletter. In addition to being one of the writers on this book and Windows Small Business Server 2003 Unleashed with Eriq Neale, she has been a contributing author to the Windows Server 2008 Security Resource Kit, and she has been a contributing author for Harry Brelsford’s SBS 2003 Best Practices book.   Dean Calvert is owner and managing director of Adelaide-based Calvert Technologies (www.calvert.net.au), a Microsoft Gold Certified Partner, and South Australia’s first Small Business Specialist. For more than 13 years, Calvert Technologies has been one of Adelaide’s leading providers of IT solutions and services in the SMB market. Dean has presented at SMB Nation (Seattle and Redmond), Microsoft ANZ Partner Conference (Sunshine Coast), Microsoft Worldwide Partner Conference (Boston and Denver), and TechEd (Gold Coast and Sydney). He often works with Microsoft to present at partner and customer events throughout Australia. In October 2004 Dean became a Microsoft MVP (SBS) and was selected as Australia’s first Small Business Specialist Community Partner Area Lead for the 2007–2008 year. Dean also facilitates the Adelaide SBS Users Group (www.sbsusers.net) which has been running since July 2003. Dean is extremely fortunate to be the husband of Vivienne and father of Reece and Brittany, who regularly pull him away from his computer to show him what life really is all about.   Cris Hanna, BS, SBS-MVP, is the only remaining original SBS MVP, first recognized by Microsoft in 1997. Cris holds a Bachelor of Science in Computer Information Systems and in Management from Park University. Cris is the owner and principal consultant of Computing Possibilities Unlimited in Belleville, IL and focuses on Small Business Customers and consumer support. With over 20 years experience in IT, ranging from enterprise to single users, you can typically find Cris regularly posting in the Microsoft Public Newsgroups specifically focused on Small Business Server.   Cris is the founder of the St. Louis area Small Business Solutions Group, made up of Microsoft Partners who focus on providing software and services to small business.   Kevin James is a solutions architect with more than 15 years of IT consulting experience in Microsoft technologies. He provides services and solutions to large international corporations and small business entities alike through organizations like Microsoft Consulting, HP Services, and his own consulting company. Kevin James is now in his second consecutive year as a Microsoft Small Business Server Most Valuable Professional award recipient.   Jeff Middleton is well recognized worldwide in the Microsoft Small Business Server (SBS) community, known as a speaker, author, advisor, and technical community leader. Microsoft has awarded him each year since 1999 with the prestigious Small Business Server Most Valuable Professional recognition. Based upon 20 years of experience as a consultant and system integrator in small business and vertical market applications, he’s operated his own business located in New Orleans since 1990. Jeff’s name is now synonymous with Swing Migration, the worldwide SMB consultant’s choice of methodology for SBS Server replacement. He founded SBSmigration.com in 2004, providing a technical mentor and training product as a project consultant to consultants. His work is both published and cited in books and trade journals.   As an expert in disaster recovery, domain migration, and a full-range of topics on the SBS and Windows platforms, Jeff travels constantly as a popular speaker. He has presented at conferences internationally including the Microsoft Partner Program, Tech Ed, SMBTN, ITA, and SMB Nation, as well as lending his support in person as a guest speaker to more than 50 local IT Pro groups of all sizes in North America, Australia, and Europe. Starting in 2007, he launched the SBSmigration.com IT Pro Conference held annually during May in New Orleans, offering a unique discussion forum for experts in SMB business and technology.   David Shackelford works for himself as an instructor and gun-for-hire for Exchange, Windows Server, and SBS-related projects. He plans deployments and migrations, conducts audits, and troubleshoots Exchange and SBS problems around the world, all remotely from his office in Olympia, WA. He is associated with CoopLink Ltd, a Microsoft Gold Partner, where he serves as the network architect and project planner. David actively participates on the technical forums at Tek-Tips.com and other random places where Exchange and SBS are being discussed, and he authored a TrainSignal video course on Exchange 2007. He has been awarded the Microsoft MVP award for his contributions to the Exchange community every year since 2004, and keeps a close involvement with the SBS production cycle and program group.   Kevin Weilbacher, SBS-MVP, is a small business consultant in the Tampa, Florida area, and is involved with the Tampa Bay SBS User group. He has worked with the Microsoft SBS Server product for eight years, and was first selected as a Microsoft SBS MVP in 2004. He has managed IT departments in the automobile, healthcare, and financial industries, and speaks on the topics of SBS and small business issues, especially security and compliance, at both the local and national levels.