- More than 11,000 customers–ranging from independent consultants to large corporations–use WebEx online services to decrease the cost and increase the effectiveness of meetings, presentations, conferences, support, and training
- Input from WebEx has enriched the book with actual examples and case studies of how individuals, small businesses, and large corporations are making use of the WebEx services
Table of Contents:
Introduction 1
Part I: Meet Me on the Web 5
Chapter 1: What’s a WebEx?
Chapter 2: The Ins and Outs of Meeting Online 19
Chapter 3: Getting Started with Meetings 35
Part II: Always Be Prepared 49
Chapter 4: Setting Up Your Very First Meeting 51
Chapter 5: Taking Advantage of Remote Computers 67
Chapter 6: Preparing for a Dynamic Marketing Event 75
Part III: Let the Meetings Begin 95
Chapter 7: Hosting a Meeting 97
Chapter 8: Attending Meetings 129
Part IV: Selling, Supporting, and Training with WebEx 145
Chapter 9: Closing More Deals Faster with Sales Center 147
Chapter 10: Delivering Virtual Support with Support Center 167
Chapter 11: Creating Virtual Classrooms with Training Center 185
Part V: Taking WebEx Further 219
Chapter 12: Making the Most of Reports 221
Chapter 13: Administering WebEx Made Easy 231
Part VI: The Part of Tens 251
Chapter 14: Ten Things WebEx Can Do for your Enterprise 253
Chapter 15: Top Nine Frequently Asked Questions from WebEx Tech Support 259
Chapter 16: Ten Ideas for Small Businesses to Maximize Success 265
Chapter 17: Ten Ways That Companies Get the Most Out of WebEx 271
Appendix 277
Glossary 301
Index 309
About the Author :
Nancy Stevenson has written over 50 books on computer, business, and Internet topics, including e-commerce and wireless technology. She holds a Certificate in Distance Learning Design from the University of Washington.
