About the Book
Many complex systems in civil and military operations are highly automated with the intention of supporting human performance in difficult cognitive tasks. The complex systems can involve teams or individuals working on real-time supervisory control, command or information management tasks where a number of constraints must be satisfied. Decision Making in Complex Environments addresses the role of the human, the technology and the processes in complex socio-technical and technological systems.
The aim of the book is to apply a multi-disciplinary perspective to the examination of the human factors in complex decision making. It contains more than 30 contributions on key subjects such as military human factors, team decision making issues, situation awareness, and technology support. In addition to the major application area of military human factors there are chapters on business, medical, governmental and aeronautical decision making.
The book provides a unique blend of expertise from psychology, human factors, industry, commercial environments, the military, computer science, organizational psychology and training that should be valuable to academics and practitioners alike.
Table of Contents:
Contents: Foreword; Part 1 Characteristics of Complex Decision Making: Decisions about 'what' and decisions about 'how', Erik Hollnagel; Corruption and recovery of sensemaking during navigation, Gary Klein; Time and design in decision making environments, Göran Pettersson; Risk and decision making, Damien J. Williams; Extreme risk-taking and decision making, Bruno Sicard, Elisabeth Jouve, and Olivier Blin. Part 2 Areas of Application: Human requirements in automated weapons systems, Jennifer McGovern Narkevicius and Peggy Heffner; Automation and decision making, Jan Noyes; The flightdeck of the future: field studies in datalink and freeflight, Gemma Cox, Sarah Sharples, Alex Stedmon, John Wilson and Tracey Milne; The flightdeck of the future: perceived urgency of speech and text, Alex Stedmon, Sarah Sharples, Edward Nicholson, Gemma Cox and John Wilson; Operator interface research testbed for supervisory control of multiple unmanned aerial vehicles (UAVs), Gloria Calhoun, Mark Draper and Heath Ruff; Virtual environments for military decision making, John Kostaras and Georgias Detsis; ROLF 2010: A Swedish command post of the future, Berndt Brehmer. Part 3 Complex Decision Making in Civil Applications: Human information processing aspects of effective emergency incident management decision making, Jim McLennan, Mary Omodei, Alina Holgate and Alexander Wearing; Decision making by operational incident commanders in a nuclear emergency response organisation: decision strategy selection, Margaret Crichton, Peter McGeorge and Rhona Flin; Presentation of verbal material: the impact of modality on situation awareness and performance on the flightdeck, Alastair Nicholls, Tracey Milne, Eric Farmer and Anne Melia; Air traffic controller strategies in holding scenarios, Lynn Springall; How roles change when disaster strikes: lessons learnt from the manufacturing domain, Carys Siemieniuch and Murray Sinclair. Part 4 Complex Decision Making in Military Applications: A history lesson on the use of technology to support military decision making and command and control, Robert Bolia, Michael Vidulich, Todd Nelson and Malcolm Cook; The intuitive vs. analytic approach to real world problem solving: misperception of dynamics in military operations, Bjørn Tallak Bakken, Stig Johannessen, Dag Søberg and Morten Ruud; Critical thinking in tactical decision games-training, Karel van den Bosch and Anne Helsdingen. Part 5 Teams and Complex Decision Making: Why training team decision making is not as easy as you think: guiding principles and needs, Eduardo Salas, Joseph Guthrie and Shawn Burke; The migration of authority in tactical decision making, Sidney Dekker, and Nalini Suparamaniam; The analysis of team decision making architectures, Richard Breton and Robert Rousseau; Surgical team self-review: enhancing organisational learning in the Royal Cornwall Hospital Trust, Simon Henderson, Matt Mills, Adrian Hobbs, Alan Bleakley, James Boyden and Linda Walsh. Part 6 Assessment and Measurement: A method for need analysis before decision making based on ecological psychology, Thierry Morineau; Operational net assessment: a Canadian human factors analysis, Philip Farrell; Psycho-physiological measures of situation awareness, Han Tin French, Elizabeth Clarke, Diane Pomeroy, Melanie Seymour and C.Richard Clark; Signal detection theory and the assessment of situation awareness, Barry McGuinness; Psycho-physiological measurements of mental activity, stress reactions and situation awareness in the maritime full mission simulator, Thomas Koester; Measures of attention and cognitive effort in tactical decision making, Sandra Marshall; Crew mental workload for the vetronics technology testbed vehicle, Christopher Smyth; Full spectrum analysis: practical operational research in the face of the human variable, Graham Mathieson; Effective taxonomies in organisational safety, Brendan Wallace and Alastair Ross; Using signal detection theory to measure situation awareness: the technique, the tool (QUASA™), the test, the way forward, Graham Edgar and Helen Edgar. Part 7 A Final Comment: Intelligence, uncertainty, interpretations and prediction failure, Malcolm Cook, Corinne Adams and Carol Angus; Index.
About the Author :
Dr Malcolm Cook is Senior Lecturer in Military & Aerospace Human Factors, University of Abertay Dundee, UK. Dr Jan Noyes is Professor in Human Factors Psychology at the University of Bristol, UK. Dr Yvonne Masakowski is a Human Factors Engineering Psychologist at the Naval Undersea Warfare Center, Rhode Island, USA. Erik Hollnagel, Gary Klein, Goran Pettersson, Damien J. Williams, Bruno Sicard, Elisabeth Jouve, Olivier Blin, Jennifer McGovern Narkevicius, Peggy Heffner, Jan Noyes, Gemma Cox, Sarah Sharples, Alex Stedmon, John Wilson, Tracey Milne, Edward Nicholson, Gloria Calhoun, Mark Draper, Heath Ruff, John Kostaras, Georgias Detsis, Berndt Brehmer, Jim McLennan, Mary Omodei, Alina Holgate, Alexander Wearing, Margaret Crichton, Peter McGeorge, Rhona Flin, Alastair Nicholls, Eric Farmer, Anne Melia, Lynn Springall, Carys Siemieniuch, Murray Sinclair, Robert Bolia, Michael Vidulich, Todd Nelson, Malcolm Cook, Bjorn Tallak Bakken, Stig Johannessen, Dag Soberg, Morten Ruud, Karel van den Bosch, Anne Helsdingen, Eduardo Salas, Joseph Guthrie, Shawn Burke, Sidney Dekker, Nalini Suparamaniam, Richard Breton, Robert Rousseau, Simon Henderson, Matt Mills, Adrian Hobbs, Alan Bleakley, James Boyden, Linda Walsh, Thierry Morineau, Philip Farrell, Han Tin French, Elizabeth Clarke, Diane Pomeroy, Melanie Seymour, C.Richard Clark, Barry McGuinness, Thomas Koester, Sandra Marshall, Christopher Smyth, Graham Mathieson, Brendan Wallace, Alastair Ross, Graham Edgar, Helen Edgar, Malcolm Cook, Corinne Adams,Carol Angus.
Review :
'The wealth of data and variety of illustrations, together with sustained textual clarity of description and explanation, make it a provocative revelation and invaluable reference tool for the many on whom the responsibility for decision-making falls.' The RoSPA Occupational Safety & Health Journal August 2007
