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Home > Business and Economics > Business and Management > Management and management techniques > Quality Assurance (QA) and Total Quality Management (TQM) > ISO 9001: 2000 for Small Businesses
ISO 9001: 2000 for Small Businesses

ISO 9001: 2000 for Small Businesses


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About the Book

Four years into the current version of ISO 9001, the new edition of this 'life-saving' book incorporates the hard-won experiences of actually working with the standard. This book, together with its accompanying free Quality Management System (QMS), contains all the information that small and medium enterprises need when developing a QMS for ISO 9001:2000 accreditation. Small and medium-sized companies face many challenges today including the demand by larger customers for ISO 9000 compliance, which can be difficult to meet for an organisation with limited resources. The third edition of this best seller explains the requirements of ISO 9001:2000 and helps businesses to draw up a quality plan that is proven to be capable of achieving accreditation.

Table of Contents:
The Background to ISO 9000; The Structure of ISO 9001: 2000; The Importance of Quality Control and Quality Assurance; Quality Management System; Quality Organisational Structure; Example Quality Manual; Self-Assessment

About the Author :
Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.

Review :
"Excellent example manual and helpful author. This book proved to be an excellent starting point for our QMS. Without the aid of a consultant I found it difficult in understanding how the ISO requirements could be applied to our business. This book and the example quality manual helped us to focus on how our procedures could be transformed into a quality manual which would meet the ISO requirements. Also helpful was the email link to the author. Mr Tricker emailed me a copy of the example quality manual. This enabled us to prepare the basis of a quality manual with logical chapters and sections. Once we had this it enabled us consider each section in turn and see how it applied to our company. In conclusion, if you are wanting to go for ISO accreditation and want some guidance without the expense of a consultant, this is an excellent book to set you on your way." Geoff Robinson, Tyne & Wear "My predecessor had tried and failed to finish up an ISO9000 system over a four-year period. I intend to be successful. After browsing over your book, it looks like you offer everything I'll need to do so. I'm eager to start." - David R. Shaddock, Director of Engineering, Kenwood Electrical Systems Ltd.


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Product Details
  • ISBN-13: 9780750666176
  • Publisher: Taylor & Francis Ltd
  • Publisher Imprint: Butterworth-Heinemann Ltd
  • Edition: Revised edition
  • Language: English
  • Sub Title: 2000 for Small Businesses
  • ISBN-10: 075066617X
  • Publisher Date: 01 Apr 2005
  • Binding: Paperback
  • Height: 234 mm
  • Returnable: N
  • Width: 156 mm


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