Managing Conflict
Managing Conflict: A Practical Guide to Resolution in the Workplace

Managing Conflict: A Practical Guide to Resolution in the Workplace


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About the Book

Table of Contents:
Section - 00: Introduction; Section - PART ONE: Putting conflict into context; Section - 01: What’s wrong with contemporary conflict management and what can organizations do about it?; Section - 02: The lifecycle of a conflict: How and why conflicts escalate; Section - 03: The causes and the sources of dysfunctional conflict; Section - 04: Managing conflict: A legal perspective; Section - PART TWO: A practical guide to managing conflict; Section - 05: Measuring the costs of conflict; Section - 06: The psychology of conflict and conflict management; Section - 07: The resolution spectrum; Section - 08: Developing a resolution policy to replace your traditional grievance procedure; Section - 09: Mediation: An in-depth analysis; Section - 10: How to develop an internal mediation scheme; Section - 11: Tackling bullying and harassment: From process to people; Section - 12: Total conflict management: A whole-systems approach for preventing and resolving conflict; Section - 13: Managing workplace and employment disputes: An international perspective; Section - PART THREE: Resolution resources; Section - 14: Conclusion; Section - 15: Glossary;

About the Author :
David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.

Review :
"This is an incredibly useful guide on understanding and dealing with conflict. The author helpfully combines the theory and psychology behind conflict with hands on, practical tips to managing conflict, in addition to bringing this to life by sharing case studies. [T]his guide is accessible to all. It's certainly a book I will be recommending to my team, managers, employees - in fact, anyone, involved in managing conflict!" "Conflict is inevitable - indeed a healthy level of conflict enables organisations to grow. It's when that conflict becomes unhealthy that it stifles the organisation and the employees within it. David Liddle's book is a practical, pragmatic and essential guide to understanding and managing what is often regarded as a taboo subject [...] Managing Conflict is required reading" "[This book] has highlighted some innovative and highly effective approaches and he has gathered first hand evidence about the powerful and lasting impact of ADR. However, David has also set out some very significant challenges (and some pragmatic solutions) that should be addressed by HR, unions, business leaders and policy makers if we are going to see a real shift in culture and policy regarding the management of conflict at work." "This book draws on extensive research to deliver a comprehensive and accessible framework for managing the broad spectrum of conflict situations facing organisations today. A highly recommended read." "If there is one book you must read in the next year or ten it is David Liddle's Managing Conflict. David has been at the forefront of dispute resolution for years and his first book does what it says on the cover. As ever, David brings a practical, no nonsense, empathetic approach to his subject. One to trust, dip into at any time and return to, again and again." "[This book] offers a welcome relief from traditional approaches for managing conflict. The arguments for shifting to a more integrated, person centred and values based approach are set out simply and plainly. The models and toolkits that David has created are easily applied and will be of benefit to all organisations" "Managing Conflict is a well-structured and hugely practical insight into understanding, preventing and resolving workplace issues. From understanding mediation to positive psychology, David covers relevant topics in a thorough and accessible style, completing the book with an invaluable resource section."


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Product Details
  • ISBN-13: 9780749480899
  • Publisher: Kogan Page Ltd
  • Publisher Imprint: Kogan Page Ltd
  • Language: English
  • ISBN-10: 0749480890
  • Publisher Date: 03 Sep 2017
  • Binding: Digital (delivered electronically)
  • Sub Title: A Practical Guide to Resolution in the Workplace


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