Improving Employee Performance Through Workplace Coaching: A Practical Guide to Performance Management

This book is designed to transform line managers from performance 'supervisors' into performance 'coaches'. Improving Employee Performance argues that getting rid of people for under-performance is expensive, time-consuming and bad for workplace morale. It presents a performance management system, built around a coaching model, which prevents this situation from arising. Readers are provided with the tools for implementing a performance management system which includes developing a code of conduct, setting the scene for workplace coaching, describing how a manager can operate on the job, conducting formal reviews, how to prepare managers so they are able to coach competently and what actions to take when an employee does not respond to workplace coaching. . Written in a clear and accessible style Improving Employee Performance provides guidance for both senior managers and the new performance 'coaches' - line managers.

Table of Contents:
*Managing People *Getting Started *Preparing to coach people *Operating as a Coach on the Job *Operating as a Coach During a Formal Review *Developing Coaches for Managing People *The Road to Goodbye - When Sacking is the Only Solution *A Risk Management Approach to People Management *Preparing Your Workplace *Appendices: Terminology; Case Study in the production sector; Case Study in the entertainment sector; Managing and Rewarding the Performance of Senior Managers

About the Author :
Earl Carter runs his own consultancy business. His numerous clients include Esso Australia, Exxon Mobil, and Tetrapak. He is the co-author of The Return of the Mentor: Strategies for Workplace Learning, The Great Train Robbery: A Guide to the Purchase of Quality Training and Work Based learning and From Cop to Coach - The Role of the Supervisor in the '90s which he wrote with Frank McMahon. Frank McMahon is a management consultant specialising in performance improvement processes. Clients include Esso, Federal Hotels, National Foods, Mobil Refinery and Terminal and Phillip Morris. Publications includeTowards Best Practice in Labour Relations and Approaches to Measuring Performance.

Review :
"The authors adopt a tough-minded approach to improving performance management systems in the workplace. The result is a system that is simple and will fit any workplace." Learning and Development "Presents a performance management system, built around a coaching model, and provides the tools needed to implement it." Advance Magazine "Provides detailed advice for managers wanting to use coaching in workplace to manage employee's performance." Training Briefing "Employee under-performance is expensive, time-consuming and bad for workplace morale. This book provides essential reading for managers who want to improve employee performance and prevent costly employee dismissals and disputes through early intervention." Abstracts of Public Administration, Development and the Environment