How to be an Even Better Manager

The demands made on managers in today's turbulent, uncertain and demanding world constantly increase. Even the most experienced manager needs to keep abreast of new developments and periodically brush up essential skills. This practical guide has been revised and updated to cover 50 specific areas of management in a clear and relevant way. Each is self-contained and can be dipped into, but all fall into the three broad categories that any manager needs to be competent in: managing people; managing activities; and managing and developing yourself. The book also takes account of recently developed approaches to management, and includes new thinking on familiar aspects of the manager's job. No book can tell managers what to do in every situation, but this edition provides guidelines to help build up managerial knowledge and skills.

Table of Contents:
Foreword Preface ix Introduction 1. Achieving results 2. Assertiveness 3. Change management 4. Clear thinking 5. Coaching 6. Commitment - how to enhance it 7. Communicating 8. Conflict management 9. Continuous improvement 10. Controlling 11. Co-ordinating 12. Counselling 13. Creativity and innovation 14. Crisis management 15. Culture management 16. Customer care 17. Delegating 18. Developing people 19. Effective speaking 20. Empowering people 21. Getting on 22. Handling negative behaviour 23. How things go wrong and how to put them right 24. Improving business performance 25. Influencing skills 26. Leadership 27. Managing morale 28. Managing the psychological contract 29. Managing under-performers 30. Managing your boss 31. Meetings 32. Motivating people 33. Negotiating 34. Objective setting 35. Organizing 36. Performance management 37. Planning and prioritizing 38. Power and politics 39. Problem-solving and decision-making 40. Project management 41. Providing feedback 42. Quality management 43. Report writing 44. Risk management 45. Selection interviewing 46. Self-development 47. Strategic management 48. Team management 49. Time management 50. Valuing people General bibliography Further reading from Kogan Page Index

About the Author :
Michael Armstrong is a management consultant and author. A graduate of the London School of Economics, he is a Fellow of the Institute of Personnel and Development (formerly IPM) and the Institute of Management Consultants. He has a wealth of experience as a practising manager, and has written A Handbook of Management Techniques and Performance Management, as well as other titles also published by Kogan Page.

Review :
""a practical and straightforward guide to successful management, written with the benefit of over thirty years experience."" -- Business Executive