Any good manager feels an intuitive need to build trust inside his or her company and among employees. This guide shows managers how they can build trust within an organization, between manager and colleagues, bosses and employees. It lays out the different kinds of trust, gives diagnostic ways to determine whether trust is missing and where it needs to be supplemented, and ways to restore trust when it has been betrayed. The book contains exercises and quizzes, as well as formulas that quantify the economics of trust and show its importance in an organization. Stories of managers and employees working through issues of trust in many different real-life situations covering many different corporate situations and scenarios (acquisitions, slow-downs, and internal and external crises) are also included.
About the Author :
Robert Galford is currently Managing Partner of the Centre for Executive Development (CED) in Boston. He is former Executive Vice President and Chief People Officer of Digitas, Inc., a leading Internet professional services firm. He has also taught executive education at Columbia Graduate School of Business and the Kellogg Graduate School of Management. He has written articles for The Boston Globe and Harvard Business Review. Anne Seibold Drapeau is Chief People Officer of Digitas. Ms. Drapeau formerly held management positions at Pepsi, J.P. Morgan, and FTD.
Review :
Carl SternCEO, Boston Consulting Group
Most of the many books on leadership are either vapid or worse, promising a silver bullet that just doesn't exist. Galford and Drapeau focus on a simple, empowering truth -- employees' and colleagues' trust in managers yields success. This highly useful guide to leading by building and mobilizing trust is at once pragmatic and inspiring.
George ColonyCEO, Forrester Research, Inc.
This is precisely the right book at precisely the right time. Trust in American leaders hasn't been at such a low ebb since the Vietnam/Watergate era. Rob and Anne give clear direction on how trust will be rebuilt -- on strategic, organizational, and personal levels. I expect their advice to become the touchstone for a whole new generation of leaders who will place trust at the center of their operational and personal values.
Jon Younger, Ph.D.Senior vice president, leadership development, National City Corporation
In this excellent and timely book, Galford and Drapeau show us how leaders consciously build and preserve the trust of their colleagues and subordinates. This book ought to be in the hands of every manager who is serious about driving the longer term success of their organization.
Michael GossManaging director and chief administrative officer, Bain Capital, LLC
None of us or our organizations will be as successful as we'd like to be unless we heed The Trusted Leader's advice to incorporate trust consciously and thoughtfully into our business practices and management approaches.
Richard D'AveniProfessor, Amos Tuck Graduate School of Business at Dartmouth, author of "Hypercompetition"
"The Trusted Leader" is extraordinarily well written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must-read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person.
Richard G. HamermeshProfessor, Harvard Business School
Rob Galford and Anne Seibold Drapeau have illuminated an overlooked aspect of the leadership equation. "The Trusted Leader" is practical and insightful. Extremely relevant in these days of executive excess.
Richard RobinsonChairman, CEO, and President, Scholastic Inc.
Since the bottom line is directly affected by people and how they feel about their work, The Trusted Leader shows us how building trust will keep the organization strong in the good times and the bad. The authors show us, through examples and lists, how to keep everyone working productively in a trust-based, positive atmosphere.
