Unlocking Knowledge Assets

The intangible asset that resides in the mind of the employee—shared knowledge about work processes, roles, corporate culture, products, and services—is the lifeblood of any knowledge-based enterprise. Find out how to help workers capture and share this intellectual capital in UNLOCKING KNOWLEDGE ASSETS. You’ll read about how your company can use the state-of-the-art technologies and services in Microsoft solutions for knowledge management to preserve and share intellectual assets from databases, Web sites, employees, and partners to save money and remain innovative, competitive, and agile during times of rapid change. In this practical, insightful book, you’ll learn about: THE STRATEGY: How knowledge management can help you, placing a value on your knowledge assets, and working knowledge management into your corporate culture THE ROADMAP: A knowledge management implementation framework, creating and sustaining practicing knowledge management communities, building a knowledge management taxonomy, and capturing your knowledge assets THE TECHNOLOGY: Tools and services for building a knowledge management foundation, metrics and the knowledge repository, knowledge searching and services, and the future of knowledge management The book includes a Foreword by Thomas H. Davenport, Director of the Accenture Institute for Strategic Change and Professor of Information Management at Boston University

Table of Contents:
Knowledge management as an organizational strategy The process of knowledge management The technology management

About the Author :
Susan Conway has more than 15 years of experience in the software industry. She has managed database and distributed applications development/implementation projects, knowledge management, skills assessment/resource allocation and readiness/training activities for companies such as Texaco Refining & Marketing, Computer Sciences Corporation, NCR Corp, HK Systems (Supply Chain Management software) and Microsoft Corp. She received her Ph.D. at California Pacific University after writing the dissertation “Implementing Technology Solutions in Low Technology Environments.” Susan as served as the Microsoft representative and Chairperson (1996-1997) for the Business Advisory Committee to the Northwest Center for Emerging Technologies, NCR’s representative on the IEEE Education Technology standards committee, an active team member of the US Departments of Labor’s ONET project (redefinition of skills standards in US industry), and continues as an active member of the Project Management Institute.