Building High Performance Business Relationships
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Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets

Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets


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About the Book

Table of Contents:
About the author vii Acknowledgements ix Introduction xi Chapter 1 0 to 10 Relationship Management — a storyboard perspective 1 Part A Framework and components of 0 to 10 Relationship Management 29 Chapter 2 The framework 31 Chapter 3 The 11 relationship types 61 Chapter 4 Key components 117 Part B People and change 159 Chapter 5 Let’s Go change model 161 Part C Journey management 183 Chapter 6 The relationship development curve 185 Chapter 7 The 12/12/6 roadmap process 205 Appendix A Master negotiation terms sheet 247 Appendix B Activities 253 Appendix C Templates 265 References 273 Index 277

About the Author :
Tony Lendrum is the founder and director of the management consulting firm Strategic Partnering Pty Ltd, which works with organisations interested in pursuing the benefits of high performance relationship management and strategic partnering. With over 30 years' business experience, Tony has established himself globally as a recognised authority, facilitator and coach in these fields. He is the author of The Strategic Partnering Handbook, now in its fourth edition, and The Strategic Partnering Pocketbook. Visit Tony Lendrum's 0 to 10 Relationship Management website at .


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Product Details
  • ISBN-13: 9780730377771
  • Publisher: John Wiley & Sons Australia Ltd
  • Publisher Imprint: Titles Supplied by John Wiley & Sons Australia
  • Language: English
  • Sub Title: Rescue, Improve, and Transform Your Most Valuable Assets
  • ISBN-10: 0730377776
  • Publisher Date: 14 Oct 2011
  • Binding: Digital (delivered electronically)
  • No of Pages: 320


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Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets
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