Managing change negotiating conflict
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Managing change negotiating conflict

Managing change negotiating conflict


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About the Book

Managing change is about managing conflicting views and competing interests. Trading partners seek protectionism, even as they demand a levelling of the playing fields under tariff agreements. Consumers want quality goods at cheaper prices, while shareholders seek better returns on their investments. Nations want to expand their territories, whilst reclaiming historical losses or achieving greater regional security. People living under authoritarian regimes want their human rights and an end to oppression. Everywhere there are pushes to realign relations within and between nations, communities and organisations. Everywhere there are associated tensions. This eagerly anticipated third edition of "Managing Change, Negotiating Conflict" examines the causes and characteristics of conflict and provides insights and skills to those who seek to manage such situations through negotiation, joint problem solving and mediation. Case studies, drawn from as far afield as Rwanda and Burundi, Iraq, Israel as well as from South Africa, explore the application of these conflict management skills in a variety of scenarios, including political transitions and civil demonstrations, and the transformation of organisations, in both the private and public sectors. Because the authors draw examples from such a wide range of studies, the book will be invaluable to students, academics, practitioners and policy makers in the fields of international relations, political sciences, labour relations and human resources.

Table of Contents:
Understanding conflict: Conflict and change; conflict profiles, Conflict management skills: The nature of negotiation; competitive negotiation; creative alternatives to competitive negotiation; persuasive communication - the basic skill; mediation; applications; managing political transitions through negotiation; managing civil protest to avoid violence; managing the transformation of organisations relationship-building interventions (rbi) in troubled organisations. Universal declaration of human rights; the millennium development goals of the united nations (september 2000).


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Product Details
  • ISBN-13: 9780702171963
  • Publisher: Juta & Company Ltd
  • Publisher Imprint: Juta Legal and Academic Publishers
  • Language: English
  • ISBN-10: 0702171964
  • Publisher Date: 11 Nov 2011
  • Binding: Paperback
  • No of Pages: 416


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