Zero Time: Providing Instant Customer Value - Every Time, All the Time

In the superfast world of the 21st century, businesses must react instantaneously. Being a zero-time company involves more than compressing time - it's about providing value for every customer at every opportunity. To achieve this, firms must be willing to restructure and compress relationships: they must take advantage of all that the digital world has to offer. To put it simply, without the Internet, you can't be in zero time. With case studies from companies like Intel, GE and Cisco, this book identifies five key disciplines companies must adopt in order to remain competitive. It aims to enable companies to do business and evolve in the 21st century, where time is the key variable driving all others.

Table of Contents:
Crossing the Chasm.; The Quest.; Closing Value Gaps: Instant Value Alignment.; FedEx: An Instant Value Alignment Company.; Closing Learning Gaps: Instant Learning.; Dell Computer Corporation: An Instant Learning Company.; Closing Management Gaps: Instant Adaptation.; General Electric: An Instant Adaptation Company.; Closing Process Gaps: Instant Execution.; Progressive Insurance: An Instant Execution Company.; Closing Inclusion Gaps: Instant Involvement.; Cisco Systems' Extended Enterprise: An Instant Involvement Company.; It's about Time.; Notes.; Index.

About the Author :
RAYMOND YEH, PhD, is Chairman and CEO of FunSoft. Dr. Yeh has been an executive consultant to IBM, GTE, AT&T, NEC, Siemens, and Hitachi, and is the founder of three successful software companies. A prolific writer, he has authored ten books and more than 120 articles, and has served as a columnist for BIT, Japan's most popular computer magazine. Dr. Yeh taught at several universities, including the University of Texas at Austin and the University of Maryland, and was the Control Data Corporation Distinguished Professor at the University of Minnesota. KERI PEARLSON, DBA, is the founder and CEO of the Zero Time Institute and Founding Partner of KP Partners. She served as a faculty member in the well-known Information Management Program at the University of Texas at Austin, Graduate School of Business. Dr. Pearlson has worked with executives at many e-business start-ups and with managers at several Fortune 500 companies, including 3M, General Motors, FedEx, AT&T, Dell, and Cisco. GEORGE KOZMETSKY, DCS, is the Chairman of IC2, a leading-edge think-and-do tank for commercialization of science and technology at the University of Texas at Austin. He is also the Executive Associate for Economic Affairs for the University of Texas System and Cochairman of the Cross-Border Institute for Regional Development. Dr. Kozmetsky has received numerous honors and awards, including the National Medal of Technology. He is the cofounder and former executive vice president of Teledyne, Inc., and Director Emeritus of Dell Computer Corporation.