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Private Banking: Building a Culture of Excellence(683 Wiley Finance)

Private Banking: Building a Culture of Excellence(683 Wiley Finance)


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About the Book

Table of Contents:
Preface ix Acknowledgments xv Chapter 1 A Framework for Excellence in Private Banking 1 Chapter 2 What Is Driving Private Banking? 7 Chapter 3 Finding the Right Organisation and Operational Strategy 23 Chapter 4 Forces Shaping the Regulatory Environment 45 Chapter 5 Putting Clients at the Centre 63 Chapter 6 Beyond Products—Offering Tailored Solutions 91 By Guido Ruoss Chapter 7 Why Brand Matters 123 Chapter 8 Delivering a Superior Client Experience 145 Chapter 9 Understanding Service Excellence 165 Chapter 10 Winning the War for Talent 187 Chapter 11 Defining and Growing Leadership and Culture 215 Chapter 12 Measuring and Managing Performance 233 About the Author 255 Index 257

About the Author :
BORIS F.J. COLLARDI is Chief Executive Officer of Julius Baer Group Ltd., the leading pure-play private banking group, based in Switzerland. He oversees all operational issues on both a national and international scale. Before joining Julius Baer in 2006, Collardi spent twelve years with Credit Suisse and contributed significantly to its successful build-up and the expansion of its private banking business in both Europe and Asia. During his years with Credit Suisse, he attained the positions of chief financial officer and head of the corporate centre within CS Private Banking. Collardi combines extensive leadership experience with proven expertise in the successful implementation of ambitious strategic projects. His international work experience stems from six years spent in Asia and the UK.


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Product Details
  • ISBN-13: 9780470826973
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: John Wiley & Sons Inc
  • Language: English
  • Series Title: 683 Wiley Finance
  • ISBN-10: 0470826975
  • Publisher Date: 01 Aug 2012
  • Binding: Digital (delivered electronically)
  • No of Pages: 256
  • Sub Title: Building a Culture of Excellence


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