Fostering Student Success in the Campus Community

This book presents and examines key issues not only on addressing changing student demographics and needs but also on aligning institutional and student expectations, connecting student-oriented services systemically, organizing and fostering student services for learning, and creating and delivering services for students to achieve success on campus. While the essential supportive role student services plays in student retention and success is generally understood, this book provides several constructive approaches and key indicators that service providers can use to challenge their campuses for better results in achieving student success. While this book does not define what student success is for all institutions or suggest that one size fits all institutions, it does emphasize that student learning and achieving student success on campus is everyone’s business. The chapter contributors share their wisdom on and experience in creating a student-centered culture and emphasize student services as the primary approach for putting students first in the campus community. Written for student service providers, academic departments, and others responsible for the support, direction, and coordination of services to students—vice presidents, deans, directors, and department chairs—readers will learn how to encourage a variety of desired outcomes, including student persistence, satisfaction, learning, and personal development. Also included is a systems perspective that will help readers evaluate and align services for students with the goals of both the students and the institution.

Table of Contents:
About the Authors vii Foreword xxv Preface xxix Acknowledgments xliii PART I • COMMUNICATING EXPECTATIONS 1. Knowing Today’s and Tomorrow’s Students 3 Vasti Torres 2. Creating a Student-Centered Culture 17 Jillian Kinzie and George D. Kuh 3. Aligning Expectations: A Shared Responsibility 44 Thomas E. Miller and Saul Reyes 4. Changing Student Services Through Assessment 61 John H. Schuh 5. Promoting and Sustaining Change 81 Earl H. Potter III PART II • CONNECTING SERVICES 6. Putting Students First in College Admissions and Enrollment Management 101 Don Hossler 7. Connecting One-Stop Student Services 120 Louise M. Lonabocker and J. James Wager 8. Learning Technologies that Serve Students 145 Peter B. DeBlois and Diana G. Oblinger 9. Giving Advice that Makes a Difference 171 Wesley R. Habley and Jennifer L. Bloom 10. Planning Good Academic and Career Decisions 193 Emily E. Bullock, Robert C. Reardon, and Janet G. Lenz PART III • FOSTERING STUDENT DEVELOPMENT 11. Learning Partnerships 217 Terry D. Piper and Rebecca A. Mills 12. Developing Students’ Search for Meaning and Purpose 236 Lois Calian Trautvetter 13. Organizing Student Services for Learning 262 Dave Porter, Joe Bagnoli, Janice Burdette Blythe, Donald Hudson, and Deanna Sergel 14. Preparing Service Providers to Foster Student Success 302 Tom Brown and Lee Ward 15. Engaging Faculty to Foster Student Development 318 Faye Vowell PART IV • ACHIEVING SUCCESS 16. Intervening to Retain Students 343 Wesley R. Habley and John H. Schuh 17. Achieving Student Success in the First Year of College 369 Randy L. Swing and Tracy L. Skipper 18. Achieving Student Success in Two-Year Colleges 392 Margaret C. King and Rusty N. Fox 19. Putting Students First in the Campus Community 407 Gary L. Kramer (with Thomas J. Grites, Eric R. White, Michael A. Haynes, Virginia N. Gordon, Michael McCauley, Wesley R. Habley, and Margaret C. King) 20. Fostering Student Success: What Really Matters? 433 Gary L. Kramer Name Index 449 Subject Index 456

About the Author :
Gary L. Kramer is professor of counseling psychology and special education and research faculty for the Center for the Improvement of Teacher Education and Schooling in the David O. McKay School of Education at Brigham Young University, Provo, Utah.

Review :
Fostering Student Success in the Campus Community is a thoughtful work that focuses on how institutional leaders and practitioners can promote student learning, growth, and success. Kramer and Associates combine theoretical foundations with relevant examples to explore changing student demographics, institutional and student expectations, and the organization of student services to promote success. While this book is written for institutional leaders and practitioners, faculty can also benefit as many of the chapters focus on advising. —Heather T. Rowan-Kenyon. ACPA Journal of College Student Development