Building Effective Technical Training is a hands-on guidebook written by William J. Rothwell and Joseph A. Benkowski-- two experts in the field of technical training-- that includes a wealth of information, guidelines, and suggestions for creating and implementing technical training programs for organizations of all types and sizes. In addition, the book is filled with real-life examples and proven techniques from successful technical trainings and includes the authors' own lessons learned from professional lives dedicated to training.
Table of Contents:
List of Exhibits ix
Acknowledgments xii
Preface xiii
PART I FOUNDATIONS OF EFFECTIVE TECHNICAL TRAINING 1
Chapter One What Is Technical Training? 3
Chapter Two What Are the Characteristics of Effective Technical Training? 32
PART II PLANNING AND MANAGING THE TECHNICAL TRAINING FUNCTION 69
Chapter Three Establishing an Organizational Plan for Technical Training 73
Chapter Four Leading and Managing the Technical Training Department 107
PART III KEY ISSUES IN TRAINING COURSE DESIGN 121
Chapter Five Basic Principles of Instructional Systems Design 123
Chapter Six Identifying Technical Training Needs 143
Chapter Seven Preparing Technical Training Programs 176
Chapter Eight Determining and Using Delivery Methods 192
Chapter Nine Evaluating Technical Training 218
PART IV SPECIAL ISSUES IN TECHNICAL TRAINING 227
Chapter Ten Using Vendors and Managing Original Equipment Manufacturers 229
Chapter Eleven Operating Apprenticeship and Safety Training Programs and Working with Unions 241
Chapter Twelve Achieving Results with Alternatives to Technical Training 268
PART V CONCLUDING THOUGHTS 279
Afterword Lessons Learned from Experience in Technical Training 281
APPENDICES 287
Appendix I Assessing and Building Competence as a Technical Trainer 289
Appendix II Guidelines for Technical Training Development and Delivery 292
Appendix III Examples Representing the Work of an Organization’s Strategic Planning for Technical Training Committee 310
Appendix IV A Written Questionnaire to Assess Technical Training Needs 320
References 338
About the Authors 347
How to Use the CD-ROM 349
Index 353
About the Author :
William J. Rothwell is a professor of human resource development in the department of adult education, instructional systems and workforce education and development on the University Park campus of The Pennsylvania State University. He has authored, coauthored, edited or coedited more than forty books about human resource development, human resource management, organization development, and training and development. Joseph A. Benkowski is associate dean for outreach and program director for the masters in training and development at the University of Wisconsin-Stout. He is also director of the Stout Technology Transfer Institute. He was with a Fortune 500 company and worked as corporate technical training manager in that capacity for many years before he accepted the position at the University of Wisconsin.
