Unlocking Public Value
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Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations

Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations


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About the Book

Table of Contents:
Introduction ix Preface xiii Chapter 1 The Public Sector Squeeze 1 Chapter 2 Zeroing In on Outcomes 19 Chapter 3 Why Is It So Hard to Measure Public Value? 43 Chapter 4 Defining Value 61 Chapter 5 Measuring and Analyzing Public Service Value 83 Chapter 6 Driving Results 111 Chapter 7 The Key to Unlocking Public Value 133 Appendix Public Service Value Methodology 143 Notes 169 Bibliography 175 About the Authors 179 Index 183

About the Author :
MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiles in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award. GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.


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Product Details
  • ISBN-13: 9780470332313
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: John Wiley & Sons Inc
  • Language: English
  • Sub Title: A New Model For Achieving High Performance In Public Service Organizations
  • ISBN-10: 047033231X
  • Publisher Date: 21 Apr 2008
  • Binding: Digital (delivered electronically)
  • No of Pages: 208


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Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations
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