The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives

The NTL Handbook of Organization Development and Change is an essential tool for both practitioners and students who want to know how to effectively bring about meaningful and sustainable change in organizations. Featuring contributions from leading practitioners, academics, and scholars in the field, each chapter comprehensively explores a key aspect of organization development including core theories and methods, OD in the international and world setting, practical applications, the future of OD, and many others. Co-published with the NTL Institute, a long-time leader and champion for the field, The NTL Handbook of Organization Development and Change boasts an extensive range of knowledge, experience, and methods integrated by a philosophical system that underscores the vital mission of OD as well as provides expert guidance in the art and science of making organizational development and change work.

Table of Contents:
Figures, Tables, and Exhibits xiii Foreword xvii Edith Whitfield Seashore and Charles Seashore Acknowledgments xxv Introduction: Getting the Most from This Book 1 PART ONE: ORGANIZATION DEVELOPMENT AS A PROFESSION AND A FIELD 1 Organization Development as a Profession and a Field 13 Robert J. Marshak 2 A History of Organization Development 28 Stanley R. Hinckley Jr. 3 Values, Ethics, and OD Practice 46 David Jamieson and William Gellermann PART TWO: CORE THEORIES AND METHODS 4 Use of Self in OD Consulting: What Matters Is Presence 69 Mary Ann Rainey Tolbert and Jonno Hanafin 5 Action Research: Origins and Applications for ODC Practitioners 83 Arthur M. Freedman 6 Organizational Change Processes 104 Ed Mayhew 7 Resistance and Change in Organizations 121 Rick Maurer 8 Theory and Practice of Multicultural Organization Development 139 Bailey W. Jackson PART THREE: ORGANIZATION DEVELOPMENT AND THE OD PROCESS 9 An OD Map: The Essence of Organization Development 157 Ted Tschudy 10 Entry and Contracting Phase 177 Susan M. Gallant and Daisy Ríos 11 Organization Diagnosis Phase 192 Julie A. C. Noolan 12 Intervention Phase 212 Katherine Farquhar 13 Evaluation and Termination Phase 231 Roland E. Livingston PART FOUR: WORKING FROM LEVELS OF SYSTEMS PERSPECTIVES: INDIVIDUALS TO ENVIRONMENT 14 Working with Individuals in an Organizational Context 249 Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey Tolbert 15 Working with Groups in Organizations 264 Matt Minahan 16 Large Group Methods: Developments and Trends 287 Barbara Benedict Bunker and Billie T. Alban 17 Working in Very Large Social Systems: The 21st Century Town Meeting 302 Carolyn J. Lukensmeyer and Daniel Stone 18 Changing Organizations and Systems from the Outside: OD Practitioners as Agents of Social Change 317 Mark Leach 19 Building a Sustainable World: A Challenging OD Opportunity 335 John D. Adams PART FIVE: ORGANIZATION DEVELOPMENT IN AN INTERNATIONAL AND WORLD SETTING 20 Borders and Boundaries: Cross-Cultural Perspectives for OD Practitioners 355 Seán Gaffney 21 Working Effectively as a Global OD Practitioner: The Whole World in One Room 370 Rebecca Chan Allen 22 Organization Development in Asia: Globalization, Homogenization, and the End of Culture-Specific Practices 387 Tojo Thatchenkery PART SIX: ORGANIZATION DEVELOPMENT APPLICATIONS AND PRACTICES 23 The Impact and Opportunity of Emotion in Organizations 407 Annie McKee and Frances Johnston 24 Working with Energy in Organizations 424 Juliann Spoth 25 Appreciative Inquiry as an Organization Development and Diversity Process 440 Cathy L. Royal 26 Culture Assessment as an OD Intervention 456 Edgar H. Schein 27 A Complexity Science Approach to Organization Development 466 Edwin E. Olson 28 Developing Organizations as Learning Systems 485 Anthony J. DiBella PART SEVEN: THE FUTURE OF ORGANIZATION DEVELOPMENT 29 A Positive Vision of OD’s Future 501 Christopher G. Worley and Ann McCloskey About the Editors 515 About the Contributors 517 Name Index 523 Subject Index 529

About the Author :
Michael Brazzel, Ph.D., is an organization development consultant, economist, university educator-researcher, and former manager in United States government agencies. He has experience as an internal and external OD consultant with consulting experience in North America, Africa, Asia, and Europe. Michael Brazzel, Ph.D., is an organization development consultant, economist, university educator-researcher, and former manager in United States government agencies. He has experience as an internal and external OD consultant with consulting experience in North America, Africa, Asia, and Europe.