About the Book
Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform.
Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.
Table of Contents:
Chapter 1 Introduction, The co-production of public services, Evolution of the concept of co-production, Co-production between organisations, Moving forward: developing an integrated approach to co-production, Book structure, PART ONE DIFFERENTIATING CO-PRODUCTION, Chapter 2 The co-production of public services: the public administration perspective, The rationale for the co-production of public services, The evolution of co-production from a public administration perspective, The influence of the New Public Management on co-production, Who is the co-producer: clients, consumers and citizens, Summary: co-production from a public service management perspective, Chapter 3 Co-production and the service management theory, Understanding services: inseparability, intangibility and co-production, Building the concept of co-production from the service management perspective, Product-dominant logic vs service-dominant logic, Managing the service relationship, Summary: co-production from the service management perspective, Chapter 4 Co-production: an integrated perspective, An integrated perspective on co-production, Limitations of the integrated model, Summary: an integrated model of individual modes of co-production, Chapter 5 Co-Production through inter-organisational relationships, Moving from intra-organisational to inter-organisational relationships, The third sector: mediator and co-producer, Differentiating inter-organisational relationships: co-management and co-governance, Co-production by service users and organisations, Summary: understanding inter-organisational relationships, PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW, Chapter 6 Asylum seekers in Scotland: marginalised non-citizens, The UK context: the impact of exclusionary policies, The Scottish context: dispersal, public services and social inclusion, Citizenship, rights and asylum, Role of the third sector in asylum seeker context, Empirical research design, Summary: asylum, support and rights, Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow, Asylum in Scotland: integration, public services and non-citizens, Co-production and asylum seeker public service users, Summary: asylum seekers and social welfare services in Scotland, Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow, The importance of the third sector, Inter-organisational relationships: co-management and co-governance, Summary: inter-organisational relationships, PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP, Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship, Asylum seekers' social welfare services and co-production, Co-production in a complex public service system, Fostering social inclusion and integration through co-production, Are asylum seekers 'acting like citizens'?, Summary: co-production, social inclusion and citizenship, Chapter 10 Conclusions, An integrated perspective on co-production, Co-production, citizenship and social inclusion, Implications for public service management, Index.
About the Author :
Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.
