Since Strangling Isn't an Option
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Since Strangling Isn't an Option: Dealing with Difficult People--Common Problems and Uncommon Solutions

Since Strangling Isn't an Option: Dealing with Difficult People--Common Problems and Uncommon Solutions


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About the Book

Table of Contents:
Preface Introduction: Eyesight to the Blind Part I: Fundamentals of Understanding 1. The Disease of Difficultness: It's All in Your Head 2. Get Me Outta Here: Escape Hatches 3. Change Them, Or Change Your Expectations? 4. Why Me? Why Them? 5. How to Change Your Mood - and Theirs 6. The Solutions to Your Problems: Awareness Part II: Personality Types and Patterns of Behavior 7. Snakes, Apes, Bees, and Other Animals in Your Kingdom 8. A Model Way of Dealing 9. How to Spot Trouble from Across the Room Part III: Tools and Recipes 10. Talking Your Way Out of a Paper Bag 11. The Power of One 12. Your Body Is Speaking - Are You Listening? 13. Mirror, Mirror in Your Face 14. Know When to Hold 'Em, Know When to Fold 'Em 15. Uncommon Solutions to Common Problems Bibliography Index

About the Author :
Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People."

Review :
?We need help in how to deal with difficult people. Let Sandra Crowe be your...guide.? ?Ken Blanchard We need help in how to deal with difficult people. Let Sandra Crowe be your...guide. Ken Blanchard aWe need help in how to deal with difficult people. Let Sandra Crowe be your...guide.a aKen Blanchard


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Product Details
  • ISBN-13: 9780399525407
  • Publisher: Penguin Putnam Inc
  • Publisher Imprint: Perigee Books,U.S.
  • Height: 201 mm
  • No of Pages: 288
  • Spine Width: 19 mm
  • Weight: 238 gr
  • ISBN-10: 0399525408
  • Publisher Date: 15 Oct 1999
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Sub Title: Dealing with Difficult People--Common Problems and Uncommon Solutions
  • Width: 132 mm


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