The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary

NEW YORK TIMES BESTSELLER • Discover how an ordinary mail carrier’s approach to life can teach you how to boost creativity, strengthen relationships, and make a real difference every day—now in an updated twentieth-anniversary edition. “[The Fred Factor] delivers a potent motivational message that will super-charge your attitude toward work and life. . . . You will never view yourself, your value to others, and your importance in the world in the same way again.”—John Maxwell, from the foreword Meet Fred. No average USPS carrier, Fred seized the chance to find meaning in the mundane and endeavored to make his customers smile every day. After moving to Denver, Speaker Hall of Fame member Mark Sanborn got to know this kindhearted man and realized that Fred’s outlook on life can be distilled into four basic principles that anyone can use to bring fresh energy and creativity to our work and life: • Everyone makes a difference • Success is built on relationships • You must continually create value for others, and it doesn’t have to cost a penny • You can reinvent yourself regularly In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. Perfect for graduates, community leaders, or anyone looking to bring more kindness into the world, The Fred Factor is an inspiring guide to becoming your best self.

About the Author :
Mark Sanborn is an internationally known author, motivational speaker, and the president of Sanborn & Associates, Inc., an idea studio for leadership development. He gives nearly one hundred presentations each year on leadership, team building, customer service, and mastering change. Mark and his family live near Denver, Colorado.

Review :
“This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever, with employees increasingly hungry for ways to find meaning in the mundane and power in their purpose.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean “High Point University lives and breathes the idea of ‘Choose to be extraordinary.’ The Fred Factor, a modern classic, is the seminal book on how to do that. And Sanborn’s expertise in extraordinary leadership is one of the reasons we asked him to serve as the university’s Leadership Expert in Residence.”—Nido R. Qubein, president of High Point University “I promise that if you take Mark Sanborn’s advice to heart and begin a more Fred-like existence, you will never view yourself the same way again.”—John C. Maxwell, author of The 21 Irrefutable Laws of Leadership “The story of Fred inspired our team to look at how we can make every interaction with our fans unforgettable. You don’t have to be in the C-suite to make a difference. Fred shows us that the smallest things can make a big difference and provide tremendous value.”—Jesse Cole, founder of Fans First Entertainment and owner of the Savannah Bananas “Celebrating its twentieth anniversary, The Fred Factor remains an indispensable guide to transforming ordinary into extraordinary with its timeless wisdom. Mark Sanborn’s compelling story of his mailman who turns drudgery into a calling is more relevant today than ever before.”—Skip Prichard, president and CEO of OCLC and author of The Book of Mistakes