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Home > Society and Social Sciences > Politics and government > Public administration > Report on Shared Services for Efficiency - a Progress Report: Sixth Report Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence(Session 2008-2009, 21/08/09 R Northern Ireland Assembly Reports)
Report on Shared Services for Efficiency - a Progress Report: Sixth Report Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence(Session 2008-2009, 21/08/09 R Northern Ireland Assembly Reports)

Report on Shared Services for Efficiency - a Progress Report: Sixth Report Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence(Session 2008-2009, 21/08/09 R Northern Ireland Assembly Reports)


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About the Book

This report follows on from an NIAO report (NIA 206/07-08, ISBN 9780337090189). The Northern Ireland Civil Service (NICS) is currently undertaking a major programme of reform known as the Reform Agenda, which is being taken forward by the Department of Finance and Personnel (DFP). This is an ambitious programme of projects that seeks to improve NICS capacity and capability through improving processes and infrastructure and developing skills and people, so that they can better service the public. Central to the programme are seven key projects (the projects) with an estimated value of GBP 3 billion. These projects provide for a service-wide consolidation and redesign of business processes into stand alone centres or ’ shared services' centres. The seven projects are: HR Connect - provides personnel services from a shared service centre; Workplace 2010 - aims to introduce a modern working environment in the NICS; Records NI - an IT based common storage facility for all of the NICS records; Account NI - provides centralised transaction processing services from a shared service centre; Network NI - the delivery of voice, video and data communication in a high speed network service connecting all NICS locations; Centre for Applied Learning (CAL) - provides quality training services mainly to NICS departments and agencies, including the Senior Civil Service; and, IT Assist - a new information and communications technology (ICT) shared service centre. Committee is interested in the value for money issues that have been identified to date and the lessons that the Civil Service should have learned. The C&AG's report has provided the Committee with a valuable first run over this important group of projects that are critical to the future effectiveness of Northern Ireland's public services. While the Committee is reassured by some of the evidence of progress, it is clear that some key projects are already experiencing significant delays and, in the case of Workplace 2010, suspension. There remains an enormous management challenge for DFP to complete the implementation phases and to move to successful operation of these projects. In the Committee's view, the Department's capacity to do this is still unproven.


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Product Details
  • ISBN-13: 9780339602595
  • Publisher: Stationery Office, Belfast
  • Publisher Imprint: Stationery Office, Belfast
  • Series Title: Session 2008-2009, 21/08/09 R Northern Ireland Assembly Reports
  • ISBN-10: 0339602597
  • Publisher Date: 15 Jan 2009
  • Binding: Paperback
  • Sub Title: Sixth Report Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence


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Report on Shared Services for Efficiency - a Progress Report: Sixth Report Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence(Session 2008-2009, 21/08/09 R Northern Ireland Assembly Reports)
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