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Decision-Making Group Interaction: Achieving Quality

Decision-Making Group Interaction: Achieving Quality


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About the Book

Decision-Making Group Interaction provides a practical understanding of communication in task-oriented groups, focusing on effective processes that yield quality outcomes.

With an overall emphasis on quality—from interactions in group contexts and effective group processes to effective outcomes of groups engaging in decision making processes—this text reinforces the importance of groups continuously attempting to achieve quality group decision-making outcomes as a result of engaging in quality communication practices, mirroring an emphasis placed on communication in group settings in businesses across the country. This text is thought-provoking and provides students and instructors with the necessary information to stimulate interactions in the classroom that will inspire continuous application outside the classroom.



Table of Contents:
Each chapter begins with “Scenario” and concludes with a “Case Study,” “Summary,” “Applications,” and “References.”

1. Communication in Decision-Making Groups: An Introduction.

Why Groups?

Groups as Systems.

Quality and Applications.

Groups as Interdisciplinary Study: A Brief History.



2. Quality Communication in the Group.

Communication Networks.

Communication Intentions.

Characteristics of Quality Group Communication.



3. Quality Participation in the Group.

Theoretical Framework: Field Theory.

Perceptions of Others.

General Predispositions.

Cultural Factors.



4. Characteristics of Quality Groups.

Characteristics of Quality Groups.

Evaluating the Effectiveness of Quality Groups.



5. Critical Thinking in the Quality Group.

Procedural Description of Critical Thinking.



6. Promoting Cooperation and Positive Conflict.

Interdependence and Conflict.

Within Group Conflict.

Types of Conflict.

Conflict Between Groups.

Promoting Cooperation.

Managing Conflicts.



7. Task Formats of Quality Groups.

Teamwork-Defining Characteristics.

Strategic Planning.

Functional Teams.

Improvement Groups.

Brainstorming.



8. Leadership in Quality Groups.

Review of Traditional Approaches to Group Leadership.

Characteristics of Leaders.

Styles of Leadership.

Situational Leadership.

Task and Maintenance Function.

Group-Centered Leadership.

Leadership Behaviors.

Recent Perspectives in Leadership.



9. Using Technology in Quality Groups.

The Advent of New Technologies.

Developing Effective Communication Networks.

Technology and Mediated Instruction.



10. Process Measures of Group Quality.

Benchmarking.

Observing Group Behavior.

Process Analysis.

Interpersonal Perception Sale.

The T/P Questionnaire.



11. Presenting the Findings of the Quality Group.

Data Collection And Analysis Tools.

Mobilizing External Resources.

Integrating Your Thinking With That of the Audience.

Changing Your Listeners' Attitude.

Helping Listeners Decide Questions of Policy.

The Persuasion Paradigm.



12. Quality Groups in the 21st Century.

Dimensions of the Future.

A Projected Future of Groups.

Interprofessional Communication- Means to Quality.

Recognizing Quality- Award Winning Projects.

Building Quality Decision-Making Groups.


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Product Details
  • ISBN-13: 9780321049193
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Height: 178 mm
  • No of Pages: 192
  • Sub Title: Achieving Quality
  • Width: 235 mm
  • ISBN-10: 0321049195
  • Publisher Date: 04 Jul 2002
  • Binding: Paperback
  • Language: English
  • Spine Width: 14 mm
  • Weight: 263 gr


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