Buy The Role of the Academic Reference Librarian by Jo Bell Whitlatch
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Reference > Library and information sciences / Museology > Library and information services > The Role of the Academic Reference Librarian
The Role of the Academic Reference Librarian

The Role of the Academic Reference Librarian


     0     
5
4
3
2
1



International Edition


X
About the Book

This volume examining key factors related to successful reference service practices provides librarians with an important and significantly different perspective on the reference process. Author Jo Bell Whitlatch describes the major factors that need to be considered to obtain a comprehensive view of the reference process in academic libraries, arguing that the understanding of the reference process can be enhanced by borrowing from current research in other disciplines that place an increasing emphasis on service organizations rather than on manufacturing organizations. The book identifies major studies and theories related to how people who are served participate in organizations. Further, Whitlatch discusses how such studies can contribute to an understanding of the academic reference librarian's role. In addition, the study that constitutes a central part of The Role of the Academic Reference Librarian reports on the results of testing parts of a model of the reference process.

The material presented here is drawn from four principal sources: the literature on reference service; broader literature on service organizations from the disciplines of business, psychology, and sociology; the author's professional experience; and a detailed study of reference encounters in five academic libraries that assesses reference service effectiveness by focusing on the librarian's perception of the quality of service, the library users' perception of the quality of service, and whether or not the information sought was located. Included are tables and figures that graphically enhance the text. For academic librarians and library researchers, the volume will serve as a guide to designing studies of reference services that will add to the present understanding of the subject. Graduate students in library and information science will find this handbook indispensable for the successful practice of reference services.



Table of Contents:

Introduction: The Role of the Academic Librarian
Reference Service Environment
Reference Librarians as Gatekeepers
Reference Service Effectiveness
The Service Orientation of Reference Librarians
The Expertise of Reference Librarians
Reference Librarians as Communicators
Future Directions
Appendix: Technical Description of Research Methodology and Data Analysis
Bibliography
Index



About the Author :
JO BELL WHITLATCH is Associate Library Director, Access and Bibliographic Services, San Jose State Univesity. She also teaches in the Division of Library and Information Science at San Jose State University and has published numerous articles in College & Research Libraries, Journal of Academic Librarianship, and RQ.

Review :
?Role of the Academic Reference Librarian (1990), by Jo Bell Whitlatch, examines key factors related to successful reference service practices. Understanding of the reference process can be enhanced by utilizing current research from related disciplines, such as business, psychology, and sociology, that are placing increasing emphasis on service organizations. Includes a report on the results of her study that tested parts of a model of the reference process.?-Bulletin of the American Society for Information Science ?The Role of the Academic Reference Librarian by Jo Bell Whitlach examines key factors related to successful reference service practices. The service orientation and expertise of reference librarians along with their role as communicators are discussed. The material is based on a review of the literature on reference services, other service-oriented disciplines, and a detailed study of reference encounters in five academic libraries.?-Library Personnel News "The Role of the Academic Reference Librarian by Jo Bell Whitlach examines key factors related to successful reference service practices. The service orientation and expertise of reference librarians along with their role as communicators are discussed. The material is based on a review of the literature on reference services, other service-oriented disciplines, and a detailed study of reference encounters in five academic libraries."-Library Personnel News "Role of the Academic Reference Librarian (1990), by Jo Bell Whitlatch, examines key factors related to successful reference service practices. Understanding of the reference process can be enhanced by utilizing current research from related disciplines, such as business, psychology, and sociology, that are placing increasing emphasis on service organizations. Includes a report on the results of her study that tested parts of a model of the reference process."-Bulletin of the American Society for Information Science


Best Sellers


Product Details
  • ISBN-13: 9780313266348
  • Publisher: Bloomsbury Publishing PLC
  • Publisher Imprint: Praeger Publishers Inc
  • Language: English
  • ISBN-10: 0313266344
  • Publisher Date: 09 Apr 1990
  • Binding: Hardback
  • No of Pages: 128


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
The Role of the Academic Reference Librarian
Bloomsbury Publishing PLC -
The Role of the Academic Reference Librarian
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

The Role of the Academic Reference Librarian

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!