Cases in Operations Management

The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analysing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses. 

Table of Contents:
Introduction to Operations Management Case Analysis     PART I. Operations Management Case 1. Birmingham International Airport, Robert Johnston  Case 2. Hogsmeadow Garden Centre, Alan Betts  Case 3. A Day in the Life of Frederic Godé,  Operations Manager, BonPain, Orleans, France, Stuart Chambers  Case 4. Wace Burgess, Stuart Chambers and Tammy Helander  Case 5. Concept Design Services, Stuart Chambers and Nigel Slack  PART II. Operations Strategy  Case 6. New Supply Chain Strategies at Old M&S,  Alan Harrison and Jane Pavitt  Case 7. The Norrkoping Plant (A), Nigel Slack  Case 8. The Norrkoping Plant (B), Nigel Slack  Case 9. Jossey Menswear - the Supply Chain Project, Nigel Slack  Case 10. Indian Metals Corporation, Sara Mountney, Kenneth Work and Stuart Chambers  PART III. Design  Case 11. Cadbury World: Ten Years of Improvements, Stuart Chambers, Mark Robinson, and Adam Bates  Case 12. The Development of the Hovis Crusty White Loaf, Adrian Watt and Stuart Chambers  Case 13. Campaign Planning for ‘Red Nose Day’, Alan Harrison and Jane Pavitt  Case 14. Cartes sans Frontières, Alan Harrison  Case 15. The Reltex Project, Nigel Slack  Case 16. Benetton Group: The evolution of a network to face global competition, Arnaldo Camuffo, Pietro Romano and Andrea Vinelli  Case 17. Boys and Boden (A), Stuart Chambers  Case 18. Boys and Boden (B), Stuart Chambers  Case 19. Cadbury Ltd, Stuart Chambers  Case 20. RAC Motoring Services, Stuart Chambers  Case 21. Denby Constabulary, Andrew Greasley  PART IV. Planning and Control  Case 22. AEB Mortgage Services, Nigel Slack  Case 23. I’ll Phone You Back!, Roy Staughton and Stuart Chambers  Case 24. Holly Farm, Stuart Chambers  Case 25. Ice House Toys, Graham Whittington and Stuart Chambers  Case 26. Fresh Salads Ltd: The Iceberg Lettuce Harvest, Stuart Chambers  Case 27. Mandexor Memory, Nigel Slack  Case 28. Peas, Stuart Chambers and Tammy Helander  Case 29. Thompson Telescopes Ltd, Alan Harrison  Case 30. WFA (Water for Africa), Robert Johnston  Case 31. Aylesbury Pressings, John Bicheno  Case 32. The Royal Navy: JIT Based Ship Spares Provisioning, Alan Fowler  PART V. Supply Networking  Case 33. The SMART Car and Smart Logistics, Remko van Hoek and Alan Harrison  Case 34. Chicken Run - the poultry supply chain, Stephan van Dijk, Jack van der Vorst and Adrie Beulens  Case 35. Marsden Community Stores, Keith Moreton  Case 36. Supply Chain Relationships: Wheatco Ltd and Chemco Ltd (A), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin  Case 37. Supply Chain Relationships: Wheatco Ltd and Chemco Ltd (B), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin  Case 38. Supply Chain Redesign at Finnforest Corp, Paul Chapman, Vinod Tayil and Alan Harrison  Case 39. e-Commerce in the NHS, Roxanne Sutton, Eric Jackson and Christine Harland  Case 40. NHS Supplies - Supply for the National Health Service: Christine Harland, Roxanne Sutton, Terry Hunt  PART VI. Quality Planning and Control Case 41. Smithy’s Brewery, Robert Johnston  Case 42. Executive Holloware, Kevan Scholes  Case 43. Valley District Council Cleansing Services, John Bicheno and Alan Harrison  Case 44. Sun Products Company, Alan Harrison  Case 45. Fastflowers.com, Robert Johns