Developing Interactional Competence
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Medicine & Health Science textbooks > Medicine: general issues > Medical profession > Doctor / patient relationship > Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy
Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy

Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

Academics and practitioners now recognize the importance of a data-driven and microanalytic approach to research on professional communication training. This book is the first to empirically investigate the development of interactional competence by novice professionals using a microanalytic and multidimensional framework. In examining how inexperienced pharmacists (interns) changed over time in their management of various interactional aspects of the patient consultation, this book extends the potential of conversation analysis to the longitudinal observation of individuals' interactional competence. Its detailed analysis of the patient consultations additionally provides an unparalleled description of this discursive practice at US community pharmacies. As well as appealing to applied linguists and social scientists with an interest in workplace communication, Developing Interactional Competence is a valuable resource for researchers, teachers, and practitioners involved in health communication training. Its analytic framework makes it essential reading for anyone attracted by a multidimensional and practice-specific approach to understanding interactional competence.

Table of Contents:
Foreword by Cecilia E. Ford Acknowledgements List of Illustrations and Tables Transcription Conventions Introduction PART I: THE PHARMACY PATIENT CONSULTATION Historical Background and Impact on Healthcare Sequential Organization Topics and Topic Management Formulation of Objects and Processes Participation Frameworks PART II: THE DEVELOPMENT OF INTERACTIONAL COMPETENCE Action Sequencing Topic Management Formulation of Objects and Processes Self-Positioning in Participation Frameworks Discussion and Conclusion Bibliography Index

About the Author :
HANH THI NGUYEN is Associate Professor of Applied Linguistics at Hawaii Pacific University, USA. She has published on the development of interactional competence and classroom interaction in Text & Talk, Communication & Medicine, The Modern Language Journal, and Language & Education. She co-edited Talk-in-interaction: Multilingual Perspectives and Pragmatics & Language Learning Vol. 12.

Review :
'Nguyen's book is one of the very few original contributions made by applied linguists to the debate over what constitutes learning. She reviews theories of cognitive and behavioral change, of the complementary roles of learners and teachers, and she queries the reluctance by some discourse analysts to even recognize the concept of learning. Out of this mass of conflicting claims and contradictory positions, Nguyen steps forward with a longitudinal analysis of the interactions of two novice pharmacists as they begin to exercise their professional skills in counseling patients. Do they learn? From every theoretical perspective they do. And what they learn is how to effectively counsel their patients: how to sequence their actions, how to manage topics, how to respond to their patients' concerns, how to make their expertise accessible to their patients, and how to share their patients' perspectives. Through her insightful analysis of learning in these interactions, Nguyen makes an important contribution to the learning debate and provides valuable advice for professional trainers.' - Richard F. Young, Professor in English Linguistics and Second Language Acquisition, University of Wisconsin-Madison 'This significant book applies conversation analysis (CA) uniquely to the consultation process between patients and pharmacists. Although schools of pharmacy have long embraced and taught pharmacy students to provide patient-centered consultation, repeated studies have documented that community pharmacists rarely ask patients open ended questions, tailor their consultations to patients or engage patients effectively to monitor the adverse and efficacious effects of regimens at refill times. Pharmacy schools can learn a great deal from CA's micro-analytic skills as modeled here to identify key elements in the sequence that hinder or facilitate meaningful exchanges between patients and pharmacists. Uniquely the book tracks the growing skills of two novice pharmacists in a way never before presented in Pharmacy. We have much to learn from this careful study's research approach and findings in order to better train our students and evaluate their licensure readiness.' - Betty A. Chewning, Ph.D., F. AphA Professor in Social and Administrative Sciences, School of Pharmacy, University of Wisconsin-Madison


Best Sellers


Product Details
  • ISBN-13: 9780230319660
  • Publisher: Palgrave Macmillan
  • Publisher Imprint: Palgrave Macmillan
  • Sub Title: A Conversation-Analytic Study of Patient Consultations in Pharmacy
  • ISBN-10: 0230319661
  • Publisher Date: 09 Dec 2011
  • Binding: Digital (delivered electronically)


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy
Palgrave Macmillan -
Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!