Applied Conversation Analysis
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Applied Conversation Analysis: Intervention and Change in Institutional Talk(Palgrave Advances in Language and Linguistics)

Applied Conversation Analysis: Intervention and Change in Institutional Talk(Palgrave Advances in Language and Linguistics)


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About the Book

Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other. Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programmes in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities and the medical establishment.

Table of Contents:
Series Preface Acknowledgements List of Contributors Notation Applied Conversation Analysis: From Explication to Intervention; C.Antaki 'Some' vs 'Any' Medical Worries: Encouraging Patients to Reveal Their Unmet Concerns; J.Heritage & J.D.Robinson Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation; R.Wilkinson Improving Response Rates in Telephone Interviews; D.W.Maynard, J.Freese & N.C.Schaeffer Improving Ethnic Monitoring on a Telephone Helpline; S.Wilkinson Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis; C.Kitzinger Simulated Interaction and Communication Skills Training: The 'Conversation Analytic Role-Play Method'; E.Stokoe Should Mandatory Jobseeker Interviews Be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations; M.Toerien, A.Irvine, P.Drew & R.Sainsbury Giving Feedback to Care Staff About Offering Choices to People with Intellectual Disabilities; W.M.Finlay, C.Walton & C.Antaki Reflecting on Your Own Talk: The Discursive Action Method at Work; J.Lamerichs & H.Te Molder Conversation Analysis Applied to User Centered Design: A Study of Who 'The User' Is; M.Egbert A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic Talk; A.Perakyla References Index

About the Author :
CHARLES ANTAKI Professor of Language and Social Psychology at the University of Loughborough, UK.


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Product Details
  • ISBN-13: 9780230316874
  • Publisher: Palgrave MacMillan
  • Binding: Digital (delivered electronically)
  • Series Title: Palgrave Advances in Language and Linguistics
  • ISBN-10: 0230316875
  • Publisher Date: 29 Sep 2011
  • Language: English
  • Sub Title: Intervention and Change in Institutional Talk


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