Mastering Communication: (Bloomsbury Master Series)

This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.

Table of Contents:
Preface Introduction Acknowledgements The Process of Communication Speaking Effectively Listening Human Interaction and Non-Verbal Communication Telephone, Voicemail and Mobile Interviewing Being Interviewed for a Job Communicating in Groups Running and Taking Part in Meetings Giving a Talk or Presentation Using Visual Aids Faster Reading Better Reading Writing/Emailing Business Letters Applying for a Job by Post or Email Writing/Emailing Reports Emails Notes or 'Memos', Messages, Attachments, Forms and Questionnaires Visual Communication Getting to Grips with Grammar Common Problems with English Appendices A Final Word Bibliography Answers to Exercises Index.

About the Author :
NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department. NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.

Review :
'The author's style of writing is, easy to read and friendly without being patronising. It is true to say that many of my students originally believe they know how to communicate. Much of the content of this book, causes them to re-evaluate their own abilities.' - Richard Kunc, Bradford School of Business and Law, Bradford College, UK 'This text's strength is the range of communication it covers - it is comprehensive and shows a regard for the finer points.' - Sue Hutchings, School of Health and Social Care, Oxford Brookes University, UK