Technical Communication: International Edition

Ten editions ago, John Lannon’s Technical Communication changed the study of technical communication, and in a new edition, the book reinvents the study of today’s communication.  Addressing a wide range of interests for students from a variety of majors, the Eleventh Edition of Technical Communication has been updated and streamlined throughout and includes a variety of new Checklists and Guidelines, as well as a unique chapter focused on usability. 

Table of Contents:
** indicates new material   1. Introduction to Technical Communication Technical Communication Is User-Centered Technical Communication Is Accessible Sample Document: A Citizen's Guide to Bioremediation  Technical Communication Comes in All Shapes and Sizes  Technical Communicators Rely on Many Skills Technical Communication Is Part of Most Careers Communication Has Both an Electronic and a Human Side  Communication Reaches a Diverse Audience  Consider This: Twenty-First Century Jobs Require Portable Skills On the Job…Types of Writing EXERCISES Collaborative Project  Service-Learning Project    Part I COMMUNICATING IN THE WORKPLACE  2.  Preparing an Effective Technical Document Complete the Key Tasks     Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team Rely on Creative and Critical Thinking     Checklist:  Creative and Critical Thinking in the Writing Process Make Proofreading Your Final Step       Guidelines for Proofreading     Checklist:  Proofreading         Consider This: Workplace Settings Are Increasingly Virtual EXERCISES Collaborative Project  Service-Learning Project  3.  Delivering Usable Information Know What Different Audiences Expect Assess the Audience’s Information Needs  Identify Levels of Technicality     The Highly Technical Document Sample Document:  A Technical Version of an Emergency Treatment Report     The Semitechnical Document Sample Document:  A Semitechnical Version of an Emergency Treatment Report     The Nontechnical Document Sample Document:  A Nontechnical Version of an Emergency Treatment Report     Primary and Secondary Audiences     Case Study: Tailoring a Single Document for Different Users     Web-based Documents for Multiple Audiences Develop an Audience and Use Profile     Audience Characteristics      Purpose of the Document      Intended Use of the Document     Audience’s Technical Background       Audience’s Cultural Background     Performance Objectives for This Document Sample Document:  Performance Objectives for Using the Model 76 Boban Lawnmower     Setting     Possible Hazards or Sources of Error     Appropriate Details and Layout      Due Date and Timing  Create a Design Plan for the Document Sample Document:  Design Plan for the Lawnmower Manual Write, Test, and Revise Your Document     Checklist: Usability     Consider This:  Communication Failure Can Have Drastic Consequences On the Job…Audiences EXERCISES Collaborative Project  Service-Learning Project  4.  Being Persuasive Identify Your Specific Goal  Try to Predict Audience Reaction Expect Audience Resistance  Know How to Connect with the Audience      Case Study:  Connecting with Your Audience: Power Connection; Relationship Connection; Rational Connection Allow for Give-and-Take  Ask for a Specific Response  Never Ask for Too Much  Recognize All Constraints      Organizational Constraints      Legal Constraints      Ethical Constraints     Time Constraints      Social and Psychological Constraints  Consider This: People Often React Emotionally to Persuasive Appeals  Support Your Claims Convincingly     Offer Convincing Evidence      Appeal to Common Goals and Values  Consider the Cultural Context     Guidelines for Making Your Case Shaping Your Argument Sample document: Supporting a Claim with Good Reasons     Checklist: Cross-Cultural Documents On the Job…Persuasive Challenges  EXERCISES Collaborative Project  Service-Learning Project  5.  Weighing the Ethical Issues  Recognize Unethical Communication in the Workplace  Know the Major Causes of Unethical Communication      Yielding to Social Pressure      Mistaking Groupthink for Teamwork  Understand the Potential for Communication Abuse      Suppressing Knowledge the Public Needs      Hiding Conflicts of Interest      Exaggerating Claims about Technology      Falsifying or Fabricating Data      Using Visual Images That Conceal the Truth      Stealing or Divulging Proprietary Information      Misusing Electronic Information      Withholding Information People Need for Their Jobs      Exploiting Cultural Differences  Rely on Critical Thinking for Ethical Decisions      Reasonable Criteria for Ethical Judgment     Ethical Dilemmas  Anticipate Some Hard Choices      Case Study:  A Hard Choice Never Depend Only on Legal Guidelines  Learn to Recognize Plagiarism      Consider This:  Ethical Standards Are Good for Business Decide Where and How to Draw the Line       Guidelines for Ethical Communication       Checklist:  Ethical Communication On the Job…Ethical Issues EXERCISES Collaborative Project  Service-Learning Project   6. Working in Teams  Teamwork and Project Management     Guidelines for Managing a Collaborative Project Sample Document:  Form for Evaluating Team Members Conducting Meetings     Guidelines for Running a Meeting Sources of Conflict in Collaborative Groups      Interpersonal Differences      Gender and Cultural Differences  Managing Group Conflict  Overcoming Differences by Active Listening      Guidelines for Active Listening Thinking Creatively      Brainstorming      Brainwriting      Mind-Mapping      Storyboarding  Reviewing and Editing Others’ Work      Guidelines for Peer Reviewing and Editing  Face-to-Face vs. Electronically Mediated Collaboration  Ethical Abuses in Workplace Collaboration      Consider This: How You Speak Shows Where You Rank  On the Job…Collaborative Writing EXERCISES Collaborative Project  Service-Learning Project    Part II THE RESEARCH PROCESS  7. Thinking Critically about the Research Process Asking the Right Questions     Case Study:  Defining and Refining a Research Question Exploring a Balance of Views  Achieving Adequate Depth in Your Search  Evaluating Your Findings  Interpreting Your Findings      Consider This:  Expert Opinion Is Not Always Reliable      Guidelines for Evaluating Expert Information  EXERCISES 8.   Exploring Electronic and Hard Copy Sources Internet Sources      Online News and Magazines     Government Sites     Community Discussion Groups and Bulletin Boards     Blogs and Wikis     Email Lists     Library Chatrooms     Library Databases Searchable via the Internet     Other Types of Web Sites Intranets and Extranets     Guidelines for Researching on the Internet Other Electronic Sources      Compact Discs      Online Retrieval Services  Hard Copy Sources      Reference Works      Card Catalog      Guides to Literature      Indexes      Abstracts      Access Tools for U.S. Government Publications      Microforms      Consider This: Frequently Asked Questions about Copyright of Hard Copy Information     Consider This:  Information in Electronic Form is Copyright Protected On the Job…The Role of Research EXERCISES Collaborative Project  Service-Learning Project  9.  Exploring Primary Sources  Informative Interviews      Guidelines for Informative Interviews  Surveys and Questionnaires                  Defining the Survey’s Purpose and Target Population      Identifying the Sample Group      Defining the Survey Method      Guidelines for Developing a Questionnaire  A Sample Questionnaire  Sample Documents:  Cover Letter and Questionnaire Inquiry Letters, Phone Calls, and Email Inquiries  Public Records and Organizational Publications  Personal Observation and Experiments  On the Job…The Role of Research EXERCISES Collaborative Project  Service-Learning Project   10. Evaluating and Interpreting Information Evaluate the Sources     Guidelines for Evaluating Sources on the Web Evaluate the Evidence      Guidelines for Evaluating Evidence Interpret Your Findings      Identify Your Level of Certainty       Examine the Underlying Assumptions       Be Alert for Personal Bias       Consider Other Possible Interpretations      Consider This:  Standards of Proof Vary for Different Audiences and Cultural Settings  Avoid Errors in Reasoning     Faulty Generalization      Faulty Causal Reasoning      Faulty Statistical Reasoning Acknowledge the Limits of Research     Obstacles to Validity and Reliability     Flaws in Research Studies     Measurement Errors     Deceptive Reporting     Guidelines for Evaluating and Interpreting Information      Checklist:  The Research Process  EXERCISES Collaborative Project  Service-Learning Project  11.  Summarizing and Abstracting Information Purpose of Summaries      Guidelines for Summarizing Information  What Users Expect from a Summary      Case Study:  Creating a Summary Sample Documents:  Article to Be Summarized; Summary of Article; Compressed Summary Forms of Summarized Information     Closing Summary      Informative Abstract  (“Summary”)     Descriptive Abstract  (“Abstract”)     Executive Abstract  Sample Documents:  Descriptive Abstract; Executive Abstract Ethical Considerations in Summarizing Information      Checklist for Usability of Summaries  On the Job…The Importance of Summaries EXERCISES Collaborative Project  Service-Learning Project     Part III STRUCTURE, STYLE, GRAPHICS, AND PAGE DESIGN 12.  Organizing for Users  Partitioning and Classifying  Outlining     A Document’s Basic Shape      The Formal Outline Sample Document:  A Formal Outline      Organizing for Cross-Cultural Audiences      The Report Design Worksheet  Storyboarding  Sample Document:  Report Design Worksheet Paragraphing      The Support Paragraph      The Topic Sentence      Paragraph Unity      Paragraph Coherence      Paragraph Length  Sequencing      Spatial Sequence      Chronological Sequence      Effect-to-Cause Sequence      Cause-to-Effect Sequence      Emphatic Sequence      Problem-Causes-Solution Sequence      Comparison-Contrast Sequence  Chunking  Creating an Overview  EXERCISES Collaborative Project  13.   Editing for Readable Style  Editing for Clarity      Avoid Ambiguous Pronoun References      Avoid Ambiguous Modifiers      Unstack Modifying Nouns     Arrange Word Order for Coherence and Emphasis      Use Active Voice Whenever Possible     Use Passive Voice Selectively      Avoid Overstuffed Sentences  Editing for Conciseness      Avoid Wordy Phrases      Eliminate Redundancy     Avoid Needless Repetition      Avoid There Sentence Openers      Avoid Some It Sentence Openers      Delete Needless Prefaces      Avoid Weak Verbs      Avoid Excessive Prepositions      Fight Noun Addiction      Make Negatives Positive      Clean Out Clutter Words      Delete Needless Qualifiers  Editing for Fluency      Combine Related Ideas      Vary Sentence Construction and Length     Use Short Sentences for Special Emphasis  Finding the Exact Words      Prefer Simple and Familiar Wording      Avoid Useless Jargon      Use Acronyms Selectively      Avoid Triteness      Avoid Misleading Euphemisms      Avoid Overstatement      Avoid Imprecise Wording      Be Specific and Concrete  Adjusting Your Tone      Guidelines for Deciding about Tone     Consider Using an Occasional Contraction      Address Readers Directly      Use I and We When Appropriate      Prefer the Active Voice      Emphasize the Positive      Avoid an Overly Informal Tone      Avoid Personal Bias     Avoid Sexist Usage      Guidelines for Nonsexist Usage      Avoid Offensive Usage of All Types      Guidelines for Inoffensive Usage  Considering the Cultural Context  Legal and Ethical Implications of Word Choice  Using Automated Editing Tools Effectively      Checklist: Style On the Job…Revising a Document EXERCISES Collaborative Project  14.  Designing Visual Information Why Visuals Are Important When to Use Visuals  What Types of Visuals to Consider  How to Select Visuals for Your Purpose and Audience  Tables  Graphs      Bar Graphs      Line Graphs     Guidelines for Displaying a Line Graph Charts      Pie Charts     Guidelines for Displaying a Pie Chart      Organization Charts                 Flowcharts      Tree Charts      Gantt and PERT Charts      Pictograms  Graphic Illustrations      Diagrams       Maps      Photographs      Guidelines for Using Photographs Computer Graphics      Using the Software     Using Symbols and Icons     Using Visualization     Using Color     Guidelines for Incorporating Color How to Avoid “Visual Noise”  Visuals and Ethics     Present the Real Picture      Present the Complete Picture      Don’t Mistake Distortion for Emphasis      Guidelines for Fitting Visuals with Text  Cultural Considerations     Checklist:  Usability of Visuals EXERCISES Collaborative Project  15. Designing Pages and Documents Page Design in Workplace Documents  How Page Design Transforms a Document  Sample Documents:  Ineffective and Effective Page Design Design Skills Needed in Today's Workplace       Desktop Publishing     Electronic Publishing              Using Style sheets and Company Style guides                 Creating a Usable Design       Shaping the Page     Using Typography Effectively     Guidelines for Highlighting for Emphasis     Using Headings for Access and Orientation      Guidelines for Using Headings Audience Considerations in Page Design   Designing On-Screen Documents     Web Pages     Online Help        Adobe Acrobat™ and PDF Files     CDs and Other Media    Checklist:  Usability of Page Design  EXERCISES Collaborative Project    PART IV:  SPECIFIC DOCUMENTS AND APPLICATIONS 16. Memo Reports and Electronic Correspondence Documents in Hard-Copy vs. Digital Format Types of Memo Reports     Informational vs. Analytical Reports     Formal vs. Informal Reports                   Purpose of Memo Reports  Elements of a Usable Memo  Interpersonal Considerations in Writing a Memo Direct vs. Indirect Organizing Patterns            Informational Reports in Memo Form     Progress Reports SAMPLE DOCUMENTS:  Brief Progress Report; Long-term Progress Report     Periodic Activity Reports SAMPLE DOCUMENT:  Periodic Activity Report      Meeting Minutes SAMPLE DOCUMENT:  Meeting Minutes Analytical Reports in Memo Form     Feasibility Reports SAMPLE DOCUMENT:  Feasibility Analysis                 Recommendation Reports     Case Study:  A Problem-Solving Recommendation SAMPLE DOCUMENT:  A Recommendation Memo      Justification Reports SAMPLE DOCUMENT:  A Justification Report     Checklist for Usability of Memo Reports Electronic Mail     Email Benefits     Email Copyright Issues     Email Privacy Issues     Guidelines for Using Electronic Mail     Guidelines for Choosing Email vs. Paper, Telephone, or Fax     Checklist:  Usability of Email Instant Messaging Corporate Blogs and Wikis     Internal Blogs     External Blogs     RSS Feeds     Ethical, Legal, and Privacy Issues EXERCISES Collaborative Project  17.  Workplace Letters             Elements of Usable Letters                     Basic Parts of Letters  Sample DOCUMENT:  Standard Design for a Workplace Letter: Proposal and Estimate for Home Repairs     Specialized Parts of Letters                    Design Features  Interpersonal Considerations in Workplace Letters Conveying Bad or Unwelcome News     Guidelines for Conveying Bad News                Inquiry Letters          Guidelines for Writing an Inquiry     Requesting Information SAMPLE DOCUMENT:  An Unsolicited Inquiry     Requesting an Interview SAMPLE DOCUMENT:  Request for an Interview     Telephone and Email Inquiries Claim Letters     Routine Claims     Guidelines for Routine Claim Letters SAMPLE DOCUMENT:  A Routine Claim Letter     Arguable Claims     Guidelines for Arguable Claim Letters SAMPLE DOCUMENT:  An Arguable Claim Letter Adjustment Letters Granting Adjustments SAMPLE  DOCUMENT:  Letter Granting an Adjustment     Refusing Adjustments     Guidelines for Refusals SAMPLE DOCUMENT:  Letter Refusing an Adjustment     Checklist:  Usability of Letters EXERCISES Collaborative Project  18. Employment Correspondence Employment Outlook in the Twenty-First Century            Prospecting for Jobs           Search Online Preparing Your Résumé          Typical Components of a Resume SAMPLE DOCUMENT:  Request for References     Case:  Resumes for Different Situations: Composing a Reverse Chronological Resume; Composing a Function Resume; Composing a Modified Functional Resume SAMPLE DOCUMENTS:  Reverse Chronological Resume; Functional Resume; Resume with Combined Organization     Guidelines for Resumes Preparing Your Job Application Letter     The Solicited Application Letter SAMPLE DOCUMENTS:  A Solicited Job Application Letter; A Solicited Internship Application Letter     The Unsolicited Application Letter SAMPLE DOCUMENT:  An Unsolicited Application Letter     Guidelines for Job Application Letters     Consider This:  How Applicants Are Screened for Personal Qualities Submitting Electronic Resumes     How Scanning Works     Guidelines for Preparing a Scannable Resume     Types of Electronic Resumes     Protecting Privacy and Security When You Post a Resume Online SAMPLE DOCUMENTS:  A Computer-Scannable Resume; A Searchable Resume     Protecting Your Good Name Online Support for the Application                   Your Dossier             Your Professional Portfolio                    Employment Interviews          Guidelines for Surviving a Job Interview         The Follow-Up Letter  Letters of Acceptance or Refusal     Checklist:  Usability of Letters           EXERCISES Collaborative Project  19.  Web Pages HTML:  Hypertext Markup Language Elements of a Usable Web Site     Guidelines for Creating a Web Site     Laying Out Your Pages     Checking, Testing, and Monitoring Your Site Privacy Issues in Online Communication     Checklist:  Usability of Web Sites EXERCISES Collaborative Project Service-Learning Project  20. Technical Definitions Purpose of Technical Definitions  Levels of Detail in a Definition     Parenthetical Definition      Sentence Definition      Expanded Definition  Sample DOCUMENT:  An Expanded Definition Expansion Methods      Etymology      History and Background      Negation      Operating Principle      Analysis of Parts      Visuals      Comparison and Contrast      Required Materials or Conditions      Example Situations Requiring Definitions      Case:  Anexpanded definition for semitechnical readers:  Solenoid     Case:  An expanded definition for Nontechnical readers:  Nanotechnology Placement of Definitions     Guidelines for Defining Clearly and Precisely      Checklist:  Usability of Definitions  EXERCISES Collaborative Project Service-Learning Project   SAMPLE DOCUMENTS:  Expanded Definition in a Technical Brochure; Expanded Definition in a FAQ List Format; Definition for Laypersons in a Two-Column Brochure 21. Technical Descriptions and Specifications Technical Descriptions and Specifications  Purposes and Types of Technical Description Objectivity in Technical Description SAMPLE DOCUMENTS:  A Product Description; A Process Description Elements of a Usable Description     Clear and Limiting Title      Appropriate Level of Detail and Technicality      Visuals      Clearest Descriptive Sequence  An Outline and Model for Product Description SAMPLE DOCUMENT: A Product Description:  The Standard Stethoscope     Description and Function of Parts      Summary and Operating Description      Case:  A Situation Requiring Product Description  SAMPLE DOCUMENT:  A Mechanism Description for a Nontechnical Audience An Outline for Process Description      Case:  A Situation Requiring Process Description  SAMPLE DOCUMENT: A Process Description for a Nontechnical Audience Specifications sample Documents:  Specifications for a Building Project Technical Marketing Literature SAMPLE DOCUMENT: A Technical brochure:  Marvin™ Windows SAMPLE DOCUMENT: A Technical Marketing Web Page:  Marvin™  Double Hung Window     Checklist:  Usability of Technical Descriptions EXERCISES Collaborative Project SAMPLE DOCUMENT:  A Technical Marketing Fact Sheet 22. Instructions and Procedures Purpose of Instructional Documents  Formats for Instructional Documents  SAMPLE DOCUMENT: A Foldout Instructional Brochure Faulty Instructions and Legal Liability  Elements of Usable Instruction      Clear and Limiting Title      Informed Content      Visuals      Appropriate Level of Detail and Technicality SAMPLE DOCUMENT: Appropriate Instructions     Logically Ordered Steps      Notes and Hazard Notices       Readability      Effective Design     Guidelines for Designing Instructions An Outline and Model for Instructions     Introduction SAMPLE DOCUMENT: Instructions for using the OCLC Terminal     Body: Required Steps      Conclusion      Case:  A Situation Requiring Instructions SAMPLE DOCUMENT:  A Set of Instructions Online Documentation Testing the Usability of Your Document     How Usability Testing Is Done     Qualitative Testing     Quantitative Testing     Usability Testing in the Classroom SAMPLE DOCUMENT: A Basic Usability Survey Procedures SAMPLE DOCUMENTS: A Standard Operating Procedure; A Safety Procedure     Checklist:  Usability of Instructions EXERCISES Collaborative Project Service-Learning Project  SAMPLE DOCUMENT: Instructions for Leak Testing an Outdoor Grille SAMPLE DOCUMENT: Procedure for Caring for Contact Lenses  23.  Proposals How Proposals and Reports Differ in Purpose The Proposal Audience  The Proposal Process     Case: Submitting a Competitive Proposal SAMPLE DOCUMENT: Request for Proposal Proposal Types     Planning Proposal     Case:  Developing a Planning Proposal     Research Proposal     Case: Developing a Research Proposal SAMPLE DOCUMENT: A Research Proposal     Sales Proposal     Case: Developing a Sales Proposal SAMPLE DOCUMENT:  A Sales Proposal Elements of a Persuasive Proposal      A Forecasting Title      Clear Understanding of the Audience’s Needs      A Clear Focus on Benefits      Honest and Supportable Claims            Appropriate Detail      Readability      Convincing Language      Visuals      Accessible Page Design      Supplements Tailored for a Diverse Audience      Proper Citation of Sources and Contributors  An Outline and Model for Proposals     Introduction SAMPLE DOCUMENT: Introduction to a Proposal for Reducing Noise in a College Library     Body  SAMPLE DOCUMENT: Body of a Proposal for Reducing Noise in a College Library     Conclusion      Case:  A Situation Requiring a Proposal  SAMPLE DOCUMENT: A Funding Proposal     Checklist:  Usability of Proposals  EXERCISES Service-Learning Project  24.   Formal Analytical Reports  Purpose of Analysis  Typical Analytical Problems      Causal Analysis: “Why Does X Happen?”      Comparative Analysis: “Is X or Y Better for Our Purpose?”      Feasibility Analysis: “Is This a Good Idea?”      Combining Types of Analysis  Elements of a Usable Analysis      Clearly Identified Problem or Goal      Adequate but Not Excessive Data      Accurate and Balanced Data  SAMPLE DOCUMENT: A Summary Description of a Feasibility Study     Fully Interpreted Data      Subordination of Personal Bias      Appropriate Visuals      Valid Conclusions and Recommendations      Self-Assessment  An outline and Model for Analytical Reports     Introduction SAMPLE DOCUMENT: Introduction to a Causal Analysis     Body  SAMPLE DOCUMENT: Data Section of a Causal Analysis     Conclusion  SAMPLE DOCUMENT: Conclusion to a Causal Analysis     Supplements      Case: A Situation Requiring an Analytical Report  Sample Document: An Analytical Report     Guidelines for Reasoning through an Analytical Problem      Checklist:  Usability of Analytical Reports  EXERCISES Collaborative Project  25.  Front Matter and End Matter In Long Documents  Cover  Title Page  SAMPLE DOCUMENT: Title Page for a Formal Report Letter of Transmittal SAMPLE DOCUMENT: Letter of Transmittal for a Formal Report Table of Contents  SAMPLE DOCUMENT: Table of Contents for a Formal Report List of Tables and Figures  Abstract or Executive Summary Glossary  Appendices  Documentation  EXERCISES 26.  Oral Presentations Advantages and Drawbacks of Oral Reports Avoiding Presentation Pitfalls  Planning Your Presentation      Analyze Your Listeners     Checklist:  Analyzing Your Listeners and Purpose     Work from an Explicit Purpose Statement      Analyze Your Speaking Situation      Select a Delivery Method  Preparing Your Presentation      Research Your Topic      Aim for Simplicity and Conciseness      Anticipate Audience Questions      Outline Your Presentation Sample document: A Presentation Outline     Plan Your Visuals      Prepare Your Visuals      Guidelines  for Readable Visuals     Guidelines  for Understandable Visuals     Consider the Available Technology     Use PowerPoint ® and Other Software Wisely     Case:  PowerPoint and the Space Shuttle Columbia Disaster     Guidelines  for Using Presentation Software       Rehearse Your Delivery  Delivering Your Presentation      Cultivate the Human Landscape      Keep Your Listeners Oriented      Manage Your Visuals      Guidelines for Presenting Visuals     Manage Your Presentation Style      Manage Your Speaking Situation      Guidelines for Managing Listener Questions     Consider This:   Cross-Cultural Audiences May Have Specific Expectations EXERCISES   A QUICK GUIDE TO DOCUMENTATION Taking Notes Quoting the Work of Others Paraphrasing the Work of Others What You Should Document How You Should Document MLA Documentation Style     MLA Parenthetical References     MLA Works Cited Entries     Index to Sample MLA Works Cited Entries SAMPLE DOCUMENT:  MLA Works Cited Page APA Documentation Style     APA Parenthetical References     APA Reference List Entries     Index to Sample APA Reference Entries SAMPLE DOCUMENT:      APA Reference List CSE and Other Numbered Documentation Styles     CSE Numbered Citations     Index to Sample CSE Entries A QUICK GUIDE TO GRAMMAR, USAGE, AND MECHANICS Common Sentence Errors  Effective Punctuation  Mechanics  A CASEBOOK:  THE WRITING PROCESS ILLUSTRATED Critical Thinking in the Writing Process Case #1: An Everyday Writing Situation: The Evolution of a Short Report SAMPLE DOCUMENT: A Final Draft Report:  October Management Training Program Evaluation and Recommendations  Case #2:  Preparing a Personal Statement in an Internship or Fellowship Application             SAMPLE DOCUMENT: Early Draft:  Personal Statement for a Marine Biology Internship SAMPLE DOCUMENT: Final Draft:  Personal Statement for a Marine Biology Internship Case #3:  Documents for the Course Project: A Sequence Culminating in the Final Report  The Project Documents  The Proposal Stage SAMPLE DOCUMENT: Proposal:  Studying Ways to Improve Quality Control at Megacrunch The Progress Report Stage SAMPLE DOCUMENT: Progress Report The Final Report Stage SAMPLE DOCUMENT: Final Report Additional Documents:  A Personal Statement to Accompany an Application to Medical School; A Personal Statement to Accompany an Application to Law School