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The Technical Communicator's Handbook

The Technical Communicator's Handbook


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About the Book

The Technical Communicator's Handbook offers concise discussions of more than 300 essential topics in technical communication for students and practicing professionals in a variety of technical disciplines. The handbook's format — spiral binding and convenient tabs — and clear style make it particularly accessible, while its systematic organization and comprehensive approach make it equally useful as a classroom teaching tool or a quick reference for technical writers. The Technical Communicator's Handbook begins with five sections covering the essential topics of the technical communication process from planning to production. The remaining four sections cover topics all technical writers need to know to succeed in their fields, including Internet use, correspondence, and a wide variety of technical documents. Unique qualities of this handbook include: discussions of brainstorming, mind mapping, and freewriting; evaluating Internet sources; style, tone, and bias; designing and illustrating on-line as well as print documents; and major editing strategies. Complete sections are devoted to using the Internet and developing a wide variety of interpersonal skills. Lists of practical tips and computer tools provide expert advice to students and professionals alike. Both the tips and the section-by-section bibliographies reflect the input of practicing professionals.

Table of Contents:
Each Part concludes with “Resources.” Preface. I.PLANNING AND RESEARCH. 1.Planning. Determining the Focus. Discovering Initial Ideas. Organizing. Setting and Following Standards. Managing the Document. Creating the Document Plan. Using Planning Tools. 2.Research. Approaches. Planning Research. Taking Notes. Research Ethics. Research Methodologies. Evaluating Research Information. Annotated Bibliographies. Literature Reviews. Research Tools. Documentation Styles. II.WRITING. 3.Style. Style and Discourse Communities. Style and Genre. Kinds of Styles. 4.Tone. Developing an Appropriate Tone. Bias. International Technical Communication. 5.Writing. Levels of Diction. Usage. Sentences. Paragraphs. Larger Segments. Revising. III.DESIGN AND ILLUSTRATION. 6.Design. Basic Principles of Design. Planning the Design. Typography. Print Design. Online Design. Web Page Design. 7.Illustration. Illustrating for Print. Illustrating for Online and the Web. Tables. Graphs. Charts. Drawings, Diagrams, and Maps. Photographs and Clip Art. Computer Illustrations. IV.EDITING. 8.Developmental Editing. 9.Substantive Editing. 10.Copyediting. 11.Proofreading. 12.Editing for Style. Accuracy. Active Verbs and Active Voice. Appropriateness. Clarity. Conciseness. Concreteness. Consistency. Simplicity. Sincerity. 13.Editing for Grammar. Parts of Speech. Problematic Grammar Issues. 14.Editing for Mechanics. Spelling. Punctuation. Bullets. Abbreviations, Acronyms, and Initialisms. Numbers. Capitalization. 15.Reviewing. Reviewing Small Projects. Peer Review Strategies. Reviewing Large Projects. 16.Evaluating. Simple Testing. Usability Testing. V.PRODUCTION. 17.Planning to Produce Your Print Document. What You Will Print and How You Will Print It. Scheduling. Budgeting. 18.Traditional Printing Methods. 19.Special Processes. 20.Electronic Methods. 21.Submitting Your Job to a Print Shop. Quantity. Dimensions. Resolution. Paper. Ink. Color. Photographs and Other Illustrations. Covers. Proofs. Binding. Packaging and Mailing. 22.Word Processing and Desktop Publishing. Word Processing Tools. Desktop Publishing Tools. Selecting the Most Suitable Tool. 23.Online Electronic Publishing. Web Publishing. CD-ROM Publishing. VI.THE INTERNET. 24.Basic Internet Information. 25.Asynchronous Communication. E-mail. Usenet. Mailing Lists. 26.Synchronous Communication. Talk. Internet Relay Chat. MUDs. 27.Computer Bulletin Boards. 28.World Wide Web. HTML, URL and HTTP. Search Engines. Weaknesses of the Internet for Research. 29.Intranets. 30.Extranets. 31.Internet Tools. FTP. Telnet. Finger, Whois, Ping, DNS Lookup. WAIS. Editors. Usenet Newsreaders. VII.INTERPERSONAL SKILLS. 32.Developing Interviewing Skills. The Informational Job Interview. The Job Interview. Conducting the Job Interview. 33.Developing Presentation Skills. Kinds of Presentations. Preparation. Delivery. Presentation Tools. 34.Developing Professional Skills. Joining Professional Organizations. Subscribing to Journals, Mailing Lists, and Newsgroups. Attending Conferences. Participating in In-House Seminars and Classes. Participating in Meetings. Networking. Mentoring. Collaborating. Negotiating. 35.Developing Personal Skills. Enhancing Listening Skills. Taking Notes. Acting Ethically. VIII. CORRESPONDENCE AND THE JOB SEARCH. 36.Letters. Direct and Indirect Patterns. Parts of a Letter. Letter Formats. Complaint Letters. Adjustment Letters. Refusal Letters. Inquiry Letters. Transmittal Letters. 37.Memos. Heading. Body. 38.E-mail. Advantages of E-mail. Disadvantages of E-mail. Emoticons and Abbreviations. 39.Job Correspondence. Application Letters. Reference Letters. Thank-You Letters. Acknowledgment Letters. Update Letters. Acceptance Letters. Refusal Letters. Resignation Letters. 40.The Job Search. Résumés. Portfolios. Employment Sources. IX.TECHNICAL DOCUMENTS. 41.Instructions. Overview. Elements of Instructions. 42.Manuals. 43.Newsletters. External Newsletters. Internal Newsletters. Electronic Newsletters. 44.Proposals. Kinds of Proposals. Elements of a Proposal. 45.Reports. Informational Reports. Analytical Reports. Common Elements of a Formal Report. 46.Specifications. X.INDEX.

About the Author :
Dan Jones is the Coordinator for the B.A. and M.A. Programs in technical communication in the English Department at the University of Central Florida. He has taught a variety of technical communication courses for the past 21 years and has done consulting for more than 20 companies including AT&T, IBM, Westinghouse, and Lockheed Martin. Dan is the editor of an anthology of essays, Defining Technical Communication, published in 1996 by the Society for Technical Communication, and the author of two other textbooks published by Longman: The Technical Communicator¿s Handbook and Technical Writing Style, an advanced technical communication textbook in the Allyn & Bacon Series in Technical Communication.


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Product Details
  • ISBN-13: 9780205279326
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Height: 216 mm
  • No of Pages: 450
  • Width: 140 mm
  • ISBN-10: 0205279325
  • Publisher Date: 01 Aug 1999
  • Binding: Spiral bound
  • Language: English
  • Weight: 562 gr


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