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Introduces basic components of working with people–observation, assessment, communication, and intervention
Working with People presents an engaging discussion of the theoretical foundation of human service practice, promotes the development of practice skills, integrates the topics of advocacy throughout, and encourages social work students to be more reflective in their work.
Teaching & Learning Experience
- Personalize Learning – MySearchLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals.
- Improve Critical Thinking – Encourages students to apply theory to practice.
- Engage Students – Provides case examples emphasizing diversity throughout, providing students with an opportunity to put theory into practice.
- Explore Current Issues – The text incorporates important topics including advocacy, feminist psychology, the Internet and technology, and much more.
- Support Instructors – An Instructor’s Manual and Test Bank, Computerized Test Bank (MyTest), Blackboard Test Item File, WebCT Test Item File, MySearchLab with Pearson eText, and PowerPoint presentations are included in the outstanding supplements package.
Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit:
www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205223532 / ValuePack ISBN-13: 9780205223534
Table of Contents:
IN THIS SECTION:
1.) BRIEF
2.) COMPREHENSIVE
BRIEF TABLE OF CONTENTS:
Preface
Chapter 1. Setting the Stage
Chapter 2. Understanding Ourselves
Chapter 3. Understanding the Human Condition
Chapter 4. Working with Ethnic Diversity in a Pluralistic Society
Chapter 5. Developing and Maintaining Communication with People
Chapter 6. Establishing and Using Helping Relationships
Chapter 7. Using the Basic Problem-Solving Process
Chapter 8. Developing an Eclectic Approach to Practice
Chapter 9. Utilizing Skills and Techniques
Chapter 10. Working with People in Groups
Chapter 11. Dealing with Vulnerability, Dependency, and Resistance
Chapter 12. Getting It All Together
References and Related Readings
COMPREHENSIVE TABLE OF CONTENTS:
Preface
1. Setting the Stage The Increasing Size and Changing Makeup of the Population
The Permanent Face of Pluralism
The Toll of HIV/AIDS
The Changing Healthcare Scene and Managed Care
Changes in the Family
Continuing Poverty and the Growth of the Working Poor
The Impact of the Internet and Electronic Information Technologies
The Trend to Privatize Human Services
The Indelible March of Terrorism
Summary
Chapter Review
MySearchLab Connections
2. Understanding Ourselves
The Nature of Human Service
Learning to Know and to Use One’s Self
The Impact of Culture
The Impact of Personal Needs
How Do I Think and Feel about Myself?
How Do I Deal with My Own Fundamental Needs?
What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?
How Do I Relate to the Society in Which I Live and Work?
What Is My Lifestyle?
What Is My Basic Philosophy?
What Do I Present–and Represent–to Those with Whom I Work?
Summary
Chapter Review
MySearchLab Connections
3. Understanding the Human Condition
The Biological Heritage
The Social Heritage
The Spiritual Heritage
The Family
The Social Group
The Peer Group
The Workplace
The Importance of Socialization
The Person as an Individual
Personality Theories
Psychoanalytic Theory
Feminist Theories
Learning Theory
Humanistic Holistic Theories
Other Theories
Brief Therapies
“Personal” Personality Theory
The Concept of the Tripartite Personality
Perception
Integration
Adaptation and Execution
The Concept of Defense Mechanisms
The Concept of Developmental Stages
The Concepts of Stress, Balance, and Coping Ability
Summary
Chapter Review
MySearchLab Connections
4. Working with Ethnic Diversity in a Pluralistic Society
The Language of Ethnic Diversity
Ethnic Diversity: Population Highlights about Our Pluralistic Society
Expressions of Ethnicity
Preparation of Workers
The Use of Systems Theory
Applying Concepts from Systems Theory to Working with People
Families as Systems
Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus
The Worker’s Social Responsibility
Summary
Chapter Review
MySearchLab Connections
5. Developing and Maintaining Communication with People
Basics for Clear Communication
Nonverbal Communication
Tone of Voice
Facial Expression
Silence
Gestures and Movements
Physical Appearance
Body Sounds
Demeanor
Touch
Environment
Verbal Communication
Electronic Communication
Communication by Symbols
Interpreting Communications
Perception
Context
Culture
Communication of Ideas
DiffusionCommunication in Interview and Discussion
Interviews
Discussion
Summary
Chapter Review
MySearchLab Connections
6. Establishing and Using Helping Relationships
Characteristics of Helping Relationships
Accepting
Dynamic
Emotional
Purposeful, Time-Limited, and Unequal
Honest, Realistic, Responsible, and Safe
Authoritative
The Phases of a Helping Relationship
Phase 1: The Beginning
Phase 2: The Middle
Phase 3: The Termination
Summary
Chapter Review
MySearchLab Connections
7. Using the Basic Problem-Solving Process
Why and How People Change
Structure of the Helping Process
Engagement
Assessment
Definition of the Problem
Setting of Goals
Selection of Alternative Methods and an Initial Mode of Intervention
Establishment of a Contract
Action Leading to Desired Goal
Evaluation
Continuation or Termination
Using the Problem-Solving Process When Ethnic Differences Are Involved
Two Case Studies in Use of the Basic Process
Basic Process 1
Basic Process 2
Summary
Chapter Review
MySearchLab Connections
8. Developing an Eclectic Approach to Practice
Development of a Working Model
Illustrations of Models for EclecticismSpecialist or Generalist?
Consultation
Referral
Making Referrals Summary Chapter Review
MySearchLab Connections
9. Utilizing Skills and Techniques
Skills
Differential Diagnosis
Timing
Partialization
Focus
Establishing Partnership
Creating Structure
Techniques
Small Talk
Ventilation
Support
Reassurance
Advocacy and Social Action
Confrontation
Conflict
Manipulation
Universalization
Advice Giving and Counseling
Activities and Programs
Logical Discussion
Reward and Punishment
Role Rehearsal and Demonstration
Crisis
Touch
Mechanical Devices
Summary
Chapter Review
MySearchLab Connections
10. Working with People in Groups
Definition
Common Characteristics of All GroupsNatural Groups
The Family
Reference Groups
Working with Natural Groups
Formed Groups
Guide for the Formation of Groups
The Worker and the Group
Human Service Teams
What Is a Team?
How Are Teams Formed?
Team Purpose
Team Climate
Team Size and Composition
Team Communication
Team Roles
Working Process of Teams
A Yardstick for Team Analysis
Summary
Chapter Review
MySearchLab Connections
11. Dealing with Vulnerability, Dependency, and Resistance
Vulnerability
Dependency
The Flexible Continuum of Interdependence
Two Aspects of Interdependence
The Role of the Worker
Social Change
Relationship Role
Resistance
The Role of the Worker
Use of Resources
Summary
Chapter Review
MySearchLab Connections
12. Getting It All Together
Burnout
Being Aware of Social Change
Securing Basic and Ongoing Learning
Selecting a Field of Practice
Managing Workload
Maintaining a Personal Value System
Developing a Healthy Personal Life
Summary
Chapter Review
MySearchLab Connections
References and Related Readings
About the Author :
Joanne Levine is an Academic Area Coordinator for Community and Human Services at the Center for Distance Learning at SUNY, Empire State College. She has taught numerous social work and human service courses both on-line and face-to-face. She has been a practicing social worker for over 20 years, having worked in a variety of practice settings throughout her career. She earned her Bachelor’s degree at Hampshire College and her Master’s degrees in social work and public health at Columbia University, and her Doctoral degree in Social Welfare, with an additional Certificate in Womens Studies, at the Graduate Center of the City University of New York.
