Working with People Plus MySearchLab with eText -- Access Card Package

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products.   Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase.   Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code.   Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase.   -- Introduces basic components of working with people–observation, assessment, communication, and intervention   Working with People presents an engaging discussion of the theoretical foundation of human service practice, promotes the development of practice skills, integrates the topics of advocacy throughout, and encourages social work students to be more reflective in their work.   Teaching & Learning Experience Personalize Learning – MySearchLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. Improve Critical Thinking – Encourages students to apply theory to practice. Engage Students – Provides case examples emphasizing diversity throughout, providing students with an opportunity to put theory into practice. Explore Current Issues – The text incorporates important topics including advocacy, feminist psychology, the Internet and technology, and much more. Support Instructors – An Instructor’s Manual and Test Bank, Computerized Test Bank (MyTest), Blackboard Test Item File, WebCT Test Item File, MySearchLab with Pearson eText, and PowerPoint presentations are included in the outstanding supplements package.   Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205223532 / ValuePack ISBN-13: 9780205223534

Table of Contents:
IN THIS SECTION: 1.) BRIEF 2.) COMPREHENSIVE   BRIEF TABLE OF CONTENTS: Preface Chapter 1. Setting the Stage Chapter 2. Understanding Ourselves Chapter 3. Understanding the Human Condition Chapter 4. Working with Ethnic Diversity in a Pluralistic Society Chapter 5. Developing and Maintaining Communication with People Chapter 6. Establishing and Using Helping Relationships Chapter 7. Using the Basic Problem-Solving Process Chapter 8. Developing an Eclectic Approach to Practice Chapter 9. Utilizing Skills and Techniques Chapter 10. Working with People in Groups Chapter 11. Dealing with Vulnerability, Dependency, and Resistance  Chapter 12. Getting It All Together References and Related Readings COMPREHENSIVE TABLE OF CONTENTS: Preface 1. Setting the Stage   The Increasing Size and Changing Makeup of the Population The Permanent Face of Pluralism The Toll of HIV/AIDS   The Changing Healthcare Scene and Managed Care Changes in the Family Continuing Poverty and the Growth of the Working Poor The Impact of the Internet and Electronic Information Technologies   The Trend to Privatize Human Services   The Indelible March of Terrorism   Summary   Chapter Review MySearchLab Connections 2. Understanding Ourselves    The Nature of Human Service    Learning to Know and to Use One’s Self    The Impact of Culture    The Impact of Personal Needs    How Do I Think and Feel about Myself? How Do I Deal with My Own Fundamental Needs?   What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?    How Do I Relate to the Society in Which I Live and Work? What Is My Lifestyle? What Is My Basic Philosophy?    What Do I Present–and Represent–to Those with Whom I Work?  Summary   Chapter Review MySearchLab Connections 3. Understanding the Human Condition    The Biological Heritage The Social Heritage The Spiritual Heritage The Family The Social Group   The Peer Group    The Workplace The Importance of Socialization   The Person as an Individual Personality Theories    Psychoanalytic Theory    Feminist Theories   Learning Theory Humanistic Holistic Theories   Other Theories Brief Therapies “Personal” Personality Theory The Concept of the Tripartite Personality Perception   Integration Adaptation and Execution The Concept of Defense Mechanisms The Concept of Developmental Stages    The Concepts of Stress, Balance, and Coping Ability    Summary   Chapter Review MySearchLab Connections 4. Working with Ethnic Diversity in a Pluralistic Society    The Language of Ethnic Diversity Ethnic Diversity: Population Highlights about Our Pluralistic Society   Expressions of Ethnicity Preparation of Workers The Use of Systems Theory   Applying Concepts from Systems Theory to Working with People    Families as Systems Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus   The Worker’s Social Responsibility    Summary   Chapter Review MySearchLab Connections 5. Developing and Maintaining Communication with People Basics for Clear Communication    Nonverbal Communication   Tone of Voice    Facial Expression    Silence   Gestures and Movements Physical Appearance  Body Sounds   Demeanor    Touch Environment Verbal Communication   Electronic Communication Communication by Symbols   Interpreting Communications    Perception   Context  Culture  Communication of Ideas    DiffusionCommunication in Interview and Discussion    Interviews   Discussion  Summary   Chapter Review MySearchLab Connections 6. Establishing and Using Helping Relationships    Characteristics of Helping Relationships   Accepting   Dynamic   Emotional    Purposeful, Time-Limited, and Unequal   Honest, Realistic, Responsible, and Safe    Authoritative   The Phases of a Helping Relationship   Phase 1: The Beginning   Phase 2: The Middle Phase 3: The Termination    Summary   Chapter Review MySearchLab Connections 7. Using the Basic Problem-Solving Process   Why and How People Change    Structure of the Helping Process    Engagement  Assessment  Definition of the Problem    Setting of Goals    Selection of Alternative Methods and an Initial Mode of Intervention Establishment of a Contract Action Leading to Desired Goal Evaluation   Continuation or Termination Using the Problem-Solving Process When Ethnic Differences Are Involved Two Case Studies in Use of the Basic Process    Basic Process 1    Basic Process 2    Summary   Chapter Review MySearchLab Connections 8. Developing an Eclectic Approach to Practice   Development of a Working Model Illustrations of Models for EclecticismSpecialist or Generalist? Consultation    Referral    Making Referrals Summary   Chapter Review MySearchLab Connections 9. Utilizing Skills and Techniques   Skills   Differential Diagnosis Timing Partialization Focus   Establishing Partnership Creating Structure   Techniques Small Talk    Ventilation   Support  Reassurance Advocacy and Social Action   Confrontation    Conflict Manipulation Universalization   Advice Giving and Counseling Activities and Programs Logical Discussion    Reward and Punishment Role Rehearsal and Demonstration   Crisis    Touch Mechanical Devices Summary   Chapter Review MySearchLab Connections 10. Working with People in Groups   Definition Common Characteristics of All GroupsNatural Groups   The Family Reference Groups   Working with Natural Groups Formed Groups Guide for the Formation of Groups The Worker and the Group  Human Service Teams   What Is a Team? How Are Teams Formed?   Team Purpose    Team Climate Team Size and Composition Team Communication    Team Roles Working Process of Teams   A Yardstick for Team Analysis Summary   Chapter Review MySearchLab Connections 11. Dealing with Vulnerability, Dependency, and Resistance   Vulnerability    Dependency    The Flexible Continuum of Interdependence Two Aspects of Interdependence    The Role of the Worker   Social Change    Relationship Role Resistance  The Role of the Worker Use of Resources Summary   Chapter Review MySearchLab Connections 12. Getting It All Together   Burnout    Being Aware of Social Change  Securing Basic and Ongoing Learning   Selecting a Field of Practice Managing Workload   Maintaining a Personal Value System    Developing a Healthy Personal Life Summary   Chapter Review MySearchLab Connections References and Related Readings

About the Author :
Joanne Levine is an Academic Area Coordinator for Community and Human Services at the Center for Distance Learning at SUNY, Empire State College. She has taught numerous social work and human service courses both on-line and face-to-face. She has been a practicing social worker for over 20 years, having worked in a variety of practice settings throughout her career. She earned her Bachelor’s degree at Hampshire College and her Master’s degrees in social work and public health at Columbia University, and her Doctoral degree in Social Welfare, with an additional Certificate in Womens Studies, at the Graduate Center of the City University of New York.