This Prentice Hall Front Office Management Simulation teaching tool was developed by a team of experienced hospitality management educators, currently practicing hotel Front Office professionals, the most advanced of computer graphic design specialists, and the educational experts at Prentice Hall. Each lesson has been extensively field-tested. It appeals directly to current students’ desire for immediate feedback, and interactive learning; and can be used in a classroom computer laboratory or by individual student’s using their own computer. Instructors may make use of all 24, or any number of individual lessons. It is readily applicable to courses in:
- Front Office Management
- Hotel Operations Management
- Hotel sales and Marketing
- Revenue Management
- Hospitality Management Information Systems
- Managerial Accounting in the Hospitality Industry
This lab-pack includes 5 CD's. Individual student CD's are also available for sale or save by value-packing them with any Hospitality textbook.
For a guided tour please vist: http://www.prenhall.com/foms
Table of Contents:
Topic Revenue Management Lesson Title
Lesson 1 Main Enter Occupancy Forecast Data
Lesson 1 Advanced Estimate Future Rooms Revenue
Lesson 2 Main Manage Group Block Data
Lesson 2 Advanced Modify ADR Estimates
Topic Reservation Management
Lesson 3: Main Make Individual Room Reservations
Lesson 3: Advanced Modify Individual Room Reservations
Lesson 4: Main Make Group “Master” Reservations
Lesson 4: Advanced Modify Group “Master” Reservations
Lesson 5: Main Learn Revenue Management Principles
Lesson 5: Advanced Determine Room Rates to Be Charged
Topic Guest Stay Information Lesson Title
Lesson 6: Main Update Room Status Reports
Lesson 6: Advanced Schedule Room Attendants
Lesson 7: Main Assign Guests to Specific Rooms
Lesson 7: Advanced Make Alternate Room Assignments
Topic Guest Departure and Payment
Lesson 8: Main Post Folio Charges
Lesson 8: Advanced Adjust Folio Charges
Lesson 9: Main Split Charges and Close Folios
Lesson 9: Advanced Manage Guest Payment Disputes
Topic Accounting and Financial Summaries
Lesson 10: Main Balance and Close Out a Shift
Lesson 10: Advanced Balance a Full Day’s Shift Reports
Lesson 11: Main Reconcile a Guest Ledger
Lesson 11: Advanced Reconcile a City Ledger
Lesson 12: Main Complete a Manager’s Daily
Lesson 12: Advanced Assess Competitive Set Data
