Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide: (Certification Guide)

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

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This complete study package includes

• A test-preparation routine proven to help you pass the exam
• Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
• Exam Topic lists that make referencing easy
• Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
• The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customisation options, and detailed performance reports
• An online Flash Cards application to help you drill on key terms by chapter
• A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
• Study plan suggestions and templates to help you organise and optimise your study time.

Content Update Program:

This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint.

The Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found in the Cisco CCST exam. Topics covered include

• IT Support Job Tasks and Responsibilities
• Hardware Issues
• Connectivity and Resource Access Issues
• Operating System and Application Issues
• Common Threats and Preventions
• Job Tools

This integrated learning package:

• Enables you to focus on individual topic areas or take complete, timed exams
• Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
• Provides unique sets of exam-realistic practice questions
• Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most.

• Chapter 1 Help Desk
• Chapter 2 Hardware
• Chapter 3 Networking and Network Connectivity
• Chapter 4 Windows OS
• Chapter 5 macOS
• Chapter 6 Virtualization, Cloud, and Remote Access
• Chapter 7 Security
• Chapter 8 The IT Professional
• Chapter 9 Final Preparation
• Chapter 10 Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide Exam Updates
• Appendix A Answers to the 'Do I Know This Already?' Quizzes
• Appendix B Problem-Solving Process
• Glossary
• Online Elements
• Appendix C Memory Tables
• Appendix D Memory Tables Answer Key
• Appendix E Study Planner
• Glossary

Mark Smith has been teaching for the past 23 years. Ten years ago, at the high school in his district, he started a Cisco Academy, which has grown into a full-fledged CTE program offering Python programming, IT Essentials, CCNA 1, and CCNA 2. In addition, he runs a top-ranked regional cybersecurity club. He is an adjunct at a local community college as well. Mark earned his master's in instructional technology and has CompTIA ITF+, CompTIA A+, CompTIA Network+, CCST: IT Support, CCST: Networking, and CCST: Cybersecurity certifications.

David Bayne has spent years teaching IT, both at the high school and community college levels, and has prepared hundreds of students for careers in IT. He holds CCNA and CompTIA A+ certifications, as well as a master's degree in educational technology. He currently teaches Internet of Things, drone programming, and inventing design courses.

John Pickard is an associate professor at East Carolina University in the College of Engineering and Technology, with more than 20 years of experience teaching information and cybersecurity technology. He also works as a subject matter expert and content developer in support of the Cisco Networking Academy.

Throughout his career he has held various IT certifications, including Cisco Certified Network Professional, Cisco Certified Network Associate, Microsoft Certified Professional, EMC Information Storage and Management, IPv6 Forum Certified Engineer (Gold), IPv6 Forum Certified Trainer (Gold), CompTIA Network+, and CompTIA A+. John is also a Cisco Certified Academy Instructor.

John received his PhD in technology management at Indiana State University, an MBA from Wayland Baptist University, and a bachelor of science in professional aeronautics from Embry-Riddle University.

His research interests include IPv6, IPv6 adoption, wireless sensor networks, Internet of Things (IoT), and industry-academia partnerships.