This is a comprehensive, Apple-authorised guide to supporting, optimizing, and troubleshooting macOS Sierra (10.12), the most powerful version of Apple's Mac operating system. It's also the official curriculum for the macOS Support Essentials 10.12 course, and official preparation for Apple Certified Support Professional (ACSP) 10.12 certification.
Through practical, hands-on lessons, students will learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all they need to professionally support macOS Sierra and systematically prepare for ACSP certification or recertification.
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Table of Contents:
- Lesson 1: Install macOS Sierra
- Lesson 2 Set Up and Configure macOS
- Lesson 3 Use macOS Recovery
- Lesson 4 Update macOS
- Lesson 5 Manage User Accounts
- Lesson 6 Manage User Home Folders
- Lesson 7 Manage Security and Privacy
- Lesson 8 Manage Password Changes
- Lesson 9 Manage File Systems and Storage
- Lesson 10 Manage FileVault
- Lesson 11 Manage Permissions and Sharing
- Lesson 12 Use Hidden Items, Shortcuts, and File Archives
- Lesson 13 Manage System Resources
- Lesson 14 Use Metadata, Spotlight, and Siri Exercise
- Lesson 15 Manage Time Machine
- Lesson 16 Install Applications
- Lesson 17 Manage Documents
- Lesson 18 Manage and Troubleshoot Applications
- Lesson 19 Manage Basic Network Settings
- Lesson 20 Manage Advanced Network Settings
- Lesson 21 Troubleshoot Network Issues
- Lesson 22 Manage Network Services
- Lesson 23 Manage Host Sharing and Personal Firewall
- Lesson 24 Troubleshoot Peripherals
- Lesson 25 Manage Printers and Scanners
- Lesson 26 Troubleshoot Startup and System Issues
About the Author :
Kevin M. White serves the Apple community through his company, Macjutsu Inc., which is dedicated to sharing knowledge of the “Apple way.” He is a trainer and a regular presenter at Apple industry events. Kevin co-authored his first book in 2005 and has subsequently authored or co-authored several books including OS X Support Essentials 10.11 and Managing Apple Devices.
Gordon Davisson has spent over 20 years working with Apple hardware and software and designing and implementing networking solutions. An Apple Certified System Administrator, Gordon has also been an Apple Certified Trainer since 2002 and is a consultant and instructor teaching macOS and other courses. Gordon was the co-author of OS X Support Essentials 10.11.
