The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond.
Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions.
The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.
Table of Contents:
Foreword by Keong Leong xii Foreword by Roberto Filippini xiv Acknowledgments xv About EDSI xvii About the Editors xviii Introduction: EDSI Annual Conference 2015--“Decision Sciences for the Service Economy” 1 Part I: Service Operations and Management Chapter 1: Analyzing the Motives of Reforming Customer Services in Hungarian Public Administration: A Case Study of One-Stop-Government Reforms 5 Chapter 2: Closing Gaps in Professional Service Delivery Processes: A Mixed Method-Based Analysis of Clinical Research Project Budget Management 33 Chapter 3: The Impact of Social Exchanges on Hospital Workers’ Engagement 53 Chapter 4: Information Tools as Nondistortive Support for SMEs in Public Procurement 69 Part 2: Research and Practice of Supply Chain Management Chapter 5: Theory-Driven Survey Research in Supply Chain and Operations Management: Reflections and Calls-to-Action 97 Chapter 6: Exploring Asymmetry During Collaboration and Integration in Supply Chain Management Processes 109 Chapter 7: Supplier Development in SME Networks: Learning Strategies Applied in Relationship Management 135 Chapter 8: A Capability-Based Framework for Purchasing’s Contribution to Open Innovation: Internal and External Consequences for Purchasing Organizations 163 Chapter 9: The Impact of Supply Chain Integration on Performance: Theory and Research 187 Chapter 10: Promoting Sustainability in Emerging and Frontier Regions: Are We Constrained by Our Past? 219 Chapter 11: Behavior in the Newsvendor Game: An Anchoring and Adjustment Approach 229 Part 3: Perspectives on Management Chapter 12: Efficient Promotion Strategies to Face the Peter Principle 247 Chapter 13: Emerging Research Issues in the Strategic Performance Management of Lean Manufacturing Organizations 265 Part 4: Innovation and Competitiveness Chapter 14: Tools and Practices for Knowledge Management in Small Supply Firms 281 Chapter 15: Setting a Research Agenda for Developing Open Innovation Competence in SMEs 299 About the Authors 325 Index 335
About the Author :
EDSI, a regional subdivision of the Decision Sciences Institute (DSI), is a nonprofit professional organization of European researchers, managers, educators, and students interested in decision-making techniques and processes in private and public organizations.
EDSI was founded in August 2009 by approval of the board of DSI under its President, Ram Narasimhan, and President-Elect, G. Keong Leong.
EDSI works toward accomplishing DSI’s vision of becoming the premier society for decision-making professionals based on the following key principles:
Focus on Relevant Academic Research and Knowledge Dissemination
EDSI aims to promote research about business decisions in the European context. It endorses research that meets the requirements of academic rigor and business relevance. The institute disseminates research of its members within the academic and the business community by means of publications, conferences, and other services. Target audiences are the academic community--both graduate students and faculty--as well as business practitioners who are interested in cutting-edge research.
Use a Multidisciplinary Research Approach
For EDSI, business decisions are not restricted to the classical Decision Sciences, but are seen in a wider context, ranging from operations to marketing and finance, as well as other areas. EDSI provides a forum for research that approaches complex business-decision problems with a multidisciplinary perspective, using accepted, rigorous research methodologies.
Create a Truly European Network
EDSI wants to foster multinational research in Europe, giving the academic community from the Atlantic to the Urals, from the Polar Circle to the Mediterranean, a forum to network and engage in joint research projects. In doing so the network also aims to foster efforts of its members to obtain research funds from national and transnational institutions such as the European Commission. EDSI is also committed to linking the European community to its peers around the globe.
Emphasize Teaching and Research
EDSI sees excellence in teaching as a key enabler to disseminate its research and have impact in the business community. To achieve this objective, EDSI provides a platform for dissemination of research related to the pedagogical dimension of business-decision problems.
Collaborate with Established European Research Networks
EDSI defines itself as a complement to established European research networks and, as such, it supports and welcomes collaboration with different organizations.
Carmela Di Mauro is Associate Professor of Business and Management Engineering at University of Catania, Italy.
After graduating from the University of Catania, she earned a Graduate Diploma from the Johns Hopkins University and a M. Sc. in Project Analysis and Investment at York University in the U.K. She holds a D.Phil. in Economics from the University of York.
Her current research focuses on Health Care Management, Organization, Behavioral Operations Management, and Public Procurement. Her recent publications on these topics have appeared in Social Science and Medicine, International Journal of Operations and Production Management, European Journal of Operations Re
