IT Production Services

...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system.

Table of Contents:
Foreword Preface Acknowledgements. 1. Background.     Introduction.     Summary. 2. Ten Commandments for Building the Ideal IT Environment.     Introduction.     Top IT Issues and Challenges.     The Ten Commandments.     Summary. 3. IT Assessments, Planning, and Development.     Introduction.     The Need for Assessments and Planning and Development Workshops.     Struggling With The Issues.     Selling the CIO.     The Key to Successfully Building the Ideal IT Organization.     Not Another Assessment.     Summary of the Assessment Process.     IT   Planning and Development Workshop.     The Issues.     Summary. 4. Production Services (PS).     Introduction.     Roles and Responsibilities.     Problems Prevented by a PS Organization.     Summary. 5. The Production Acceptance Process.     Introduction.     Definition of Production Acceptance.     The Benefits of a Production Acceptance Process.     Implementing a Production Acceptance Process.     Full Deployment of a New Application.     Distinguishing New Applications from New Versions of Existing Applications.     Distinguishing Production Acceptance from Change Management.     Assessing an Infrastructure’s Production Acceptance Process.     Measuring and Streamlining the Production Acceptance Process.     Summary. 6. Case Studies.      Introduction.     The Seven Companies Selected.     Types of Attributes.     Company A.     Company B.     Company C.     Company D.     Company E.     Company F.     Company G.     Summary. 7. Most Frequently Asked Questions.     Introduction.     Summary. A: Production Services Job Descriptions.     Production Services Management Position.     Production Services Staff Position. B: Issues from Workshop. C: Description of Issues from Workshop.     Data from IT Planning and Development Workshop. Index.

About the Author :
HARRIS KERN is a world-renowned author, lecturer, and IT consultant. He is one of the industry¿s leading experts on simplifying IT and making it work. He is founder and leader of the Harris Kern Enterprise Computing Institute. RICH SCHIESSER has spent two decades leading major IT infrastructure organizations at companies and public agencies ranging from Twentieth Century Fox and Hughes Aircraft to the City of Los Angeles. He has taught IT classes at UCLA and California State University, Los Angeles. MAYRA MUNIZ is the Director, Publishing Coordination for Change Technology Solutions, Inc. and the executive assistant to Harris Kern. Her experience as an editor, publicist, graphics designer, events manager, and marketing specialist has played a major role in the success of the series.