The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions
Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift—if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow’s virtualized data centers. It introduces cloud “newcomers” to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
This book’s replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design.
Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services.
Venkata (Josh) Josyula, Ph.D., CCIE® No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions.
Malcolm Orr, Solutions Architect for Cisco’s Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco’s lead architect for several Tier 1 public cloud projects.
Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners.
· Review the key concepts needed to successfully deploy clouds and cloud-based services
· Transition common enterprise design patterns and use cases to the cloud
· Master architectural principles and infrastructure designs for “real-time” managed IT services
· Understand the Cisco approach to cloud-related technologies, systems, and services
· Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards
· Implement best practices for cloud service provisioning, activation, and management
· Automate cloud infrastructure to simplify service delivery, monitoring, and assurance
· Choose and implement the right billing/chargeback approaches for your business
· Design and build IaaS services, from start to finish
· Manage the unique capacity challenges associated with sporadic, real-time demand
· Provide a consistent and optimal cloud user experience
This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.
Category: Cloud Computing
Covers: Virtualized Data Centers
Table of Contents:
Introduction xvi
Part I Introduction to Managing Virtualization and Cloud Computing Environments
Chapter 1 Cloud Computing Concepts 1
Virtualization 1
Virtualization Types 2
Server Virtualization 3
Storage Virtualization 5
Network Virtualization 6
Service Virtualization 8
Virtualization Management 8
Cloud Computing 9
Service Models 12
Cloud Adoption and Barriers 14
Return on Investment and Cloud Benefits 15
Chapter 2 Cloud Design Patterns and Use Cases 19
Typical Design Patterns and Use Cases 19
Design Patterns 20
Cloud Use Cases 24
Deployment Models 26
IaaS as a Foundation 28
Cloud Consumer Operating Model 31
Chapter 3 Data Center Architecture and Technologies 35
Architecture 35
Architectural Building Blocks of a Data Center 38
Industry Direction and Operational and Technical Phasing 40
Current Barriers to Cloud/Utility Computing/ITaaS 42
Phase 1: The Adoption of a Broad IP WAN That Is Highly Available 44
Phase 2: Executing on a Virtualization Strategy for Server, Storage,Networking, and Networking Services 45
Phase 3: Service Automation 46
Phase 4: Utility Computing Model 47
Phase 5: Market 49
Design Evolution in the Data Center 49
Introducing Virtual PortChannel (vPC) 51
Introducing Layer 2 Multi-Pathing (L2MP) 51
Network Services and Fabric Evolution in the Data Center 53
1. Virtualization of Data Center Network I/O 53
2. Virtualization of Network Services 56
Multitenancy in the Data Center 57
Service Assurance 60
Evolution of the Services Platform 63
Chapter 4 IT Services 69
Classification of IT Services and Information 69
Risk Assessment and Classification of Information 70
Governance, Risk, and Compliance in the Enterprise 72
Governance 72
ITIL (Information Technology Infrastructure Library) 73
Risk 74
ISO 27001 74
Compliance 76
Assessment and Classification of Services 77
Four Cornerstones of Cloud Economics 83
Chapter 5 The Cisco Cloud Strategy 87
A Brief History of IT Service Delivery 87
Market and Technology Development 90
Information Growth and Complexity 90
The Cisco Cloud Strategy: An Overview 92
Technology and Products 94
Unified Network Services 95
Virtual Extensible Local-Area Network 97
Data Center Interconnect Evolution 98
Enabling Machine Mobility Across Layer 3 Boundaries 100
Policy Management of the Data Center Network and Services 103
Systems, Platforms, and Services 106
The Cisco Unified Service Delivery Platform 106
Cisco Virtual Multi-Tenant Data Center 107
Cisco Intelligent Automation for Cloud 110
Open Source Projects 111
Infrastructure Evolution to Support Cloud Services 113
Intelligent Cloud Platform 114
Cisco Network Positioning System 114
Evolution Toward Hybrid and Community Clouds 115
Part II Managing Cloud Services
Chapter 6 Cloud Management Reference Architecture 117
Standards 117
TMF eTOM 118
Information Technology Infrastructure Library 121
ITIL Version 2 122
ITIL Version 3 123
Service Strategy 125
Service Design 125
Service Transition 125
Service Operation 126
Continuous Service Improvement 126
Comparison of ITIL and TMF eTOM 126
ITU-T TMN 129
Building Cloud Models Using Standards 133
Cloud Reference Architecture: Process Model 133
Cloud Framework and Management Model 134
Application/Service Layer 136
Resource Control Layer 136
Resource-Abstracted Virtualization Layer 136
Physical Resource Layer 137
Management Reference Architecture 137
Integration of Management Systems/Functions 138
Cloud Provider Challenges 138
Service-Oriented Architecture 139
Integration Enablers 139
Chapter 7 Service Fulfillment 143
Cloud Fulfillment Using ITILV3 143
Service Strategy Phase 145
Cloud Architecture Assessment 145
Operations People, Processes, Products, and Partners (4Ps) 147
Demand Management 149
Financial Management and Business Impact 150
Risk Management 150
Service Design Phase 151
Service Catalog Management 151
Orchestration 153
Security 153
Network Configuration and Change Management 153
SLA 154
Billing and Chargeback 154
Service Transition Phase 154
Service Operate Phase 155
Service Desk (Function) 156
Incident Management 157
Problem Management 158
Service Fulfillment (Service Provisioning) 159
Event Management 159
Access Management 159
Cloud CSI (Optimization) Phase 160
Cloud End-to-End Service Provisioning Flow 161
Service Orchestration 164
Cloud End-to-End Architecture Model 166
Chapter 8 Service Assurance 173
Cloud Assurance Flow Using the ITIL Process 173
Service Strategy Phase 175
Architecture Assessment 175
Business Requirements 176
Demand Management 177
Service Design Phase 177
Availability Management 178
Capacity Management 179
Service-Level Management 182
Supplier Management 185
Service Continuity Management 186
Transition Phase 189
Operate Phase 189
CSI (Optimization) Phase 189
Cloud End-to-End Monitoring Flow 190
Service Assurance Architecture 192
Fault Management 194
Cisco Data Center Network Manager 195
Cisco UCS Manager 195
Cisco Fabric Manager System 195
Cisco Application Networking Manager 196
Cisco Info Center 196
Use Case(s) 197
Performance Management 199
Use Case 1: Measure Network Round Trip Time 201
Use Case 2: Validate RA 201
Use Case 3: Validate NetVoyant 203
Validate RA for NetFlow Data from Nexus 1000V 203
Chapter 9 Billing and Chargeback 207
Billing and Chargeback Terminology 207
Billing 208
Chargeback 208
Rating and Charging 209
Billing Mediation 209
Pay-Per-Use 209
Cloud Consumers and Providers 210
Cloud Consumers 210
Cloud Providers 211
Cloud Services Billing Considerations 213
Infrastructure as a Service 214
Platform as a Service 214
Software as a Service 215
Cloud Order-to-Cash Process Flow 216
Billing and Charging Architecture 218
Part III Managing Cloud Resources
Chapter 10 Technical Building Blocks of IaaS 223
IaaS Service Composition 223
Developing and Offering Cloud Products 228
Provisioning and Activating Services 231
Persisting Service Data 233
Chapter 11 Automating and Orchestration Resources 239
On-Boarding Resources: Building the Cloud 239
Modeling Capabilities 245
Modeling Constraints 246
Resource-Aware Infrastructure 246
Adding Services to the Cloud 248
Provisioning the Infrastructure Model 250
Provisioning the Organization and VDC 250
Creating the Network Container 251
Creating the Application 251
Workflow Design 252
Creation and Placement Strategies 253
Service Life Cycle Management 256
Incident and Problem Management 257
Event Management 257
Request Fulfillment 259
Access Management 259
Operations Management 260
The Cloud Service Desk 261
Continued Service Improvement 261
Chapter 12 Cloud Capacity Management 263
Tetris and the Cloud 263
Cloud Capacity Model 265
Network Model 267
Compute Model 268
Storage Model 269
Data Center Facilities Model 270
Cloud Platform Capacity Model 271
Demand Forecasting 272
Procurement in the Cloud 274
Chapter 13 Providing the Right Cloud User Experience 277
The Cloud User Interface 277
Providing User Self-Care 280
Integration 284
Providing an Open API 287
Chapter 14 Adopting Cloud from a Maturity Perspective 291
Maturity Models 291
A Cloud Maturity Model 292
Using the Cloud Maturity Model 295
Appendix A Case Study: Cloud Providers - Hybrid Cloud 301
Cisco Cloud Enablement Services 301
Company Profile 303
Business Goals 304
Cloud Strategy 306
Cloud Maturity 307
IT Platform 308
Cloud Reference Model 310
Private Cloud Services 312
Orchestration and Automation Transition Architecture 314
Telco Solution 317
Solution 317
Network Architecture 317
Orchestration Architecture 320
Out-of-the-Box Services 322
Diggit Service Requirements 325
Appendix B Terms and Acronyms 327
TOC, 9781587204340, 11/8/2011
About the Author :
Venkata (Josh) Josyula, Ph.D., CCIE No. 13518, is a distinguished services engineer (DSE) and lead solutions architect in Cisco Services Technology Group (CSTG). He has more than 25 years of diverse experience in network management for telecommunications and IP in a variety of positions, including systems engineering, technical marketing, consulting, customer management, and deployment.
Josh has been with Cisco for 11 years and, prior to that, worked at Bell Laboratories as a distinguished engineer. Josh has written and/or contributed to key ITU-T network management documents and served as advisory director for the TMF board. Josh has published more than 60 technical papers, reports, articles, and books and is frequently called upon by Cisco customers and internal Cisco engineers around the world for advice and presentations and to perform OSS assessment on OSS/BSS architecture and products.
Malcolm Orr (B.S.) is an enterprise architect within the Cisco Services Division. Malcolm focuses on advising telecommunication companies and large enterprise clients on how to architect, build, and operate NGN and cloud platforms. Malcolm has more than 18 years in the IT industry, of which the past 5 years he has spent at Cisco involved in architecting and delivering complex solutions to various clients. He currently is the lead architect for a number of Tier 1 public cloud projects within Cisco. Prior to joining Cisco, Malcolm was a principal consultant at AMDOCS, working on the BT 21CN transformation, and he was one of the founders and the technical director of Harbrook Consultants, a consulting firm specializing in network and system management.
Greg Page (B.A. (Hons.)) is a solutions architect for Cisco Systems within the presales Data Center architecture team. Greg has been working in the IT industry for 16 years (the last 11 with Cisco Systems) in a variety of technical consulting roles specializing in data center architecture and technology in addition to service provider security (CISSP #77673).
