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Table of Contents:
PART I INTRODUCTION
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART II DESIGNING OPERATIONS
5. Design of Goods and Services
6. Managing Quality
6S.Statistical Process Control
7. Process Strategy
7S.Capacity Planning
8. Location Strategies
9. Layout Strategy
10. Human Resources and Job Design
10S.Work Measurement
PART III MANAGING OPERATIONS
11. Supply-Chain Management
11S.E-Commerce and Operations Management
12. Inventory Management
13. Aggregate Planning
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Just-in-Time and Lean Production Systems
17. Maintenance and Reliability
PART IV QUANTITATIVE MODULES
A. Decision-Making Tools
B. Linear Programming
C. Transportation Models
D. Waiting-Line Models
E. Learning Curves
F. Simulation
