This full color 6th edition of Technical Communication: Process and Product guides readers through the entire writing process—prewriting, writing, and rewriting—developing an easy-to-use, step-by-step technique for writing the types of documents they will encounter on the job. The authors' reader-friendly style engages readers in the writing process and encourages hands-on application.
Table of Contents:
TABLE OF CONTENTS
CHAPTER 1 An Introduction to Technical Communication
CHAPTER 2 The Communication Process
CHAPTER 3 The Goals of Technical Communication
CHAPTER 4 Recognizing and Involving Audience
Chapter 5 Research and Documentation
CHAPTER 6 Routine Correspondence: Memos, Letters, E-Mail Messages, and Instant Messaging
CHAPTER 7 Employment Communication
CHAPTER 8 Document Design
CHAPTER 9 Graphics: Figures and Tables
CHAPTER 10 Persuasive Communication
CHAPTER 11 Technical Descriptions and Process Analyses
CHAPTER 12 Instructions
CHAPTER 13 Blogging, Online Help, and Website Design
CHAPTER 14 Summarizing Technical Communication
CHAPTER 15 Short, Informal Reports
CHAPTER 16 Long, Formal Reports
CHAPTER 17 Proposals
CHAPTER 18 Oral Communication
APPENDIX Grammar, Punctuation, Mechanics, and Spelling
Works Cited
Index
