Definitive VoiceXML
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Definitive VoiceXML

Definitive VoiceXML


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About the Book

Definitive VoiceXML was written to bridge the knowledge gap between the disparate worlds of telephony engineering and enterprise computing. Most VoiceXML books are written like any other programming book on a new technology-a few example programs and lots of command reference material -- and don't provide the depth of information needed for telephony applications. Enterprise information system developers traditionally know very little about the nuts-and-bolts problems of developing a voice application, while telephony application developers rarely understand enterprise information systems. To successfully develop voice applications, technology professionals will need to become proficient in both disciplines. With this book, readers will learn in detail about the VoiceXML language, how it can be used to develop enterprise-level voice applications, and how to integrate VoiceXML with other enterprise technologies. The audience will also learn about other related voice processing technologies and how to they are used with VoiceXML. This will be one of the first books to cover the completed vxml 2.0 specification, which is still in the final stages before its release.

Table of Contents:
Foreword. Acknowledgements. 1. VoiceXML and Voice Services. Voice services and applications. What is VoiceXML? Road map to the book and other resources. Getting Started. 2. VoiceXML Essentials. Forms. Procedural elements. Prompt and audio prompts. VoiceXML variable support. Form items. Mixed initiative forms. Menus. Grammars. Events. Grammars. Organizing code into VoiceXML applications. CustomerService.xml. 3. VoiceXML Language Reference. Assign. Audio. Block. Break. Catch. Choice. Clear. Disconnect. Else. Elseif. Emphasis. Enumerate. Error. Example. Exit. Field. Filled. Form. Goto. Grammar. Help. If. Initial. Item. Lexicon. Link. Log. Mark. Menu. Meta. Metadata. Noinput. Nomatch. Object. one-of. Option. Paragraph. Param. Phoneme. Prompt. Property. Prosody. Record. Reprompt. Return. Rule. Ruleref. say-as. Script. Sentence. Subdialog. Submit. Tag. Throw. Token. Transfer. Value. Var. voice. Vxml. 4. Enterprise Voice Application Architecture. Example: JSP parcel tracking application. A "thick-client" banking example. The Auto Attendant: generating VoiceXML using XSLT and ASP.NET. 5. Voice Services. Building voice services. Deploying a high-availability system. Engineering new services. Outsourcing. Appendix A. ECMAScript Overview. Syntax. Variables. Operators. Flow control. Functions and objects. Object-based scripting. Appendix B. HTTP Primer. An HTTP interaction. GET versus POST. Cookies. Appendix C. Form Interpretation. Algorithm. Appendix D. Speech Recognition Grammar. Format. Appendix E. Speech Synthesis Markup. Language. Appendix F. UML Class Diagram primer. Appendix G. Useful resources. Index.

About the Author :
ADAM HOCEK has more than 20 years of engineering experience in telephony hardware and software, digital signal processing, and speech processing. At Broadstrokes, Inc., he specializes in developing Java and XML systems to facilitate multidevice communication and collaboration. DAVID CUDDIHY is a professional software engineer specializing in the areas of genomics, signal processing, audio recognition, and object-oriented software architecture and design. He currently develops VoiceXML-based interactive voice applications for Tell-Eureka Corp. About the Series Editor Charles F. Goldfarb is the father of XML technology. He invented SGML, the Standard Generalized Markup Language on which both XML and HTML are based. You can find him on the Web at www.xmlbooks.com.


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Product Details
  • ISBN-13: 9780130463456
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Prentice Hall
  • Language: English
  • Spine Width: 31 mm
  • Width: 234 mm
  • ISBN-10: 0130463450
  • Publisher Date: 05 Dec 2002
  • Binding: Paperback
  • No of Pages: 480
  • Weight: 907 gr


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