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Putting Quality on the Map: Measuring and Appraising Quality in the Public Service(No. 18 Occasional Paper)

Putting Quality on the Map: Measuring and Appraising Quality in the Public Service(No. 18 Occasional Paper)


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About the Book

The 1990s have seen a resurgence of interest in quality in the public as well as the private sector, but the question of what constitutes a quality service is often left unanswered. The Audit Commission has identified four key areas of quality that will together contribute to a quality service: quality of communication; quality of specification; quality of delivery; and quality of people and systems. This paper aims to help authorities appraise existing quality programmes and to help authorities initiating quality programmes to consider all these issues. Managers may find it a useful aid to think through their overall strategy for quality, and to identify areas that need to be strengthened in order to deliver a quality service.


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Product Details
  • ISBN-13: 9780118860895
  • Publisher: The Audit Commission
  • Publisher Imprint: Audit Commission
  • Height: 210 mm
  • Sub Title: Measuring and Appraising Quality in the Public Service
  • Width: 295 mm
  • ISBN-10: 0118860895
  • Publisher Date: 02 Mar 1993
  • Binding: Paperback
  • Series Title: No. 18 Occasional Paper
  • Weight: 65 gr


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Putting Quality on the Map: Measuring and Appraising Quality in the Public Service(No. 18 Occasional Paper)
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Putting Quality on the Map: Measuring and Appraising Quality in the Public Service(No. 18 Occasional Paper)
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