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Home > Society and Social Sciences > Politics and government > Progress on reducing costs: HM Revenue & Customs(2012-13 889 House of Commons Papers)
Progress on reducing costs: HM Revenue & Customs(2012-13 889 House of Commons Papers)

Progress on reducing costs: HM Revenue & Customs(2012-13 889 House of Commons Papers)


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About the Book

In challenging circumstances in 2011-12, HM Revenue and Customs maintained its performance in key strategic areas at the same time as reducing its staff and spending. The challenge for HMRC will be to make more and deeper reductions over the spending review period while increasing tax revenues, improving customer service and introducing its 'real time information' project and changes to benefits and credits. HMRC made GBP296 million of savings in 2011-12, exceeding its target by 19 per cent. This is about a third of the total savings it is required to make over the four years of the spending review period. However, HMRC expects these projects to save GBP162 million less over the spending review period than when the NAO last reported on this subject, in July 2011. This is partly because its forecasts are now more refined and realistic, and partly because, as some projects took longer to start, the benefits will take longer to be realised. HMRC has strengthened how it manages its change programme in ways that address NAO and Public Accounts Committee recommendations. The Department has also started to address the recommendations that it should improve its understanding of interdependencies between projects and of the cost and value of its activities though it has more to do in these areas. At September 2012, HMRC was on track to exceed its 2012-13 cost reduction target by GBP29 million. However, the reduction in planned savings being delivered by change projects means that HMRC needs to find GBP66 million more savings than it originally planned through other initiatives


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Product Details
  • ISBN-13: 9780102981278
  • Publisher: TSO
  • Publisher Imprint: Tso
  • Height: 300 mm
  • No of Pages: 43
  • Sub Title: HM Revenue & Customs
  • ISBN-10: 0102981272
  • Publisher Date: 07 Feb 2013
  • Binding: Paperback
  • Language: English
  • Series Title: 2012-13 889 House of Commons Papers


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