About the Book
Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.
Table of Contents:
Unit 1-Intrapersonal Effectiveness: Understanding YourselfChapter 1: Journey into Self-awareness Chapter 2: Self-disclosure and Trust Chapter 3: Establishing Goals Consistent with Your Values and Ethics Chapter 4: Self-management Unit 2-Interpersonal Effectiveness: Understanding and Working with OthersChapter 5: Understanding and Working with Diverse Others Chapter 6: The Importance and Skill of Listening Chapter 7: Communicating Effectively Chapter 8: Persuading Individuals and Audiences Unit 3-Understanding and Working in TeamsChapter 9: Negotiation Chapter 10: Building Teams and Work Groups Chapter 11: Managing Conflict Chapter 12: Achieving Business Results through Effective Meetings Chapter 13: Facilitating Team Success Chapter 14: Making Decisions and Solving Problems Creatively Unit 4-Leading Individuals and GroupsChapter 15: Power and Politicking Chapter 16: Networking and Mentoring Chapter 17: Coaching and Providing Feedback for Improved Performance Chapter 18: Leading and Empowering Self and Others Chapter 19: Project Management
About the Author :
Suzanne C. de Janasz is currently a Visiting Professor of Professor of Management and Conflict Analysis and Resolution (a joint appointment) at George Mason University in Fairfax, Virginia. Previously, Suzanne served as the Thomas Gleed Distinguished Chair of Business Administration at Seattle University where she taught undergrad and MBA students, mentored junior faculty, and directed the Seattle branch of HERA (Her Equality Rights and Autonomy), a UK-based charity that empowers formerly trafficked or exploited women with career and entrepreneurship development and mentoring. Prior to coming to Seattle, Suzanne was Professor of Leadership and Organization Development at IMB in Lausanne, Switzerland, where she designed and delivered programs for mid-level and senior executives in global companies, specializing in leadership, negotiations, mentoring, and careers, organizational development and change, creativity/innovation, work-life balance, entrepreneurship, and interpersonal/managerial skills. The recipient of multiple teaching awards, including the 2017 Mid-Career Distinguished Educator Award from the OBTS Teaching Society for Management Educators and a Fulbright Fellowship (Warsaw University in Poland), Suzanne continues to teach executives around the world (on five continents!) for ESMT (Berlin, Germany) and other schools (e.g., IEDC in Slovenia, QUT in Australia). Suzanne's research on mentoring, careers, authenticity, work-family conflict, and leadership appears in such journals as Harvard Business Review, Academy of Management Executive, Journal of Organizational Behavior, Journal of Vocational Behavior, Journal of Management Education, and others, and features frequently in domestic and international newspapers, online publications, and radio programs. The second edition of her text Negotiation and Dispute Resolution (co-authored with Beverly DeMarr) published in early 2018. She regularly consults with a variety of global organizations, serves on the boards of several nonprofit organizations, and has held leadership roles in the Academy of Management, the Southern Management Associations, and the OBTS. After earning an undergraduate music degree from the University of Miami, Suzanne earned her MBA and PhD degrees from the Marshall School of Business at the University of Southern California. Between the two degrees, she worked for five years as an organizational consultant in the aerospace industry.
Beth Zuech Schneider is an Assistant Professor of Strategy at Queens University of Charlotte delivering courses in graduate and undergraduate strategy, entrepreneurship, and international business while managing the MBA program's client consulting projects. Beth is an experienced professor and course administrator, having taught for several years at James Madison University, George Mason University, and WSSU prior to coming to the McColl School of Business at Queens. She earned her DBA from Durham University in England with a concentration international strategy, her MBA from the University of Central Florida, and her BA in from St. Bonaventure University. Beth is an experienced small business owner, having owned and managed businesses in the retail, restaurant, and mail-order catalog industries. She serves as a small business consultant and motivational speaker through her own business, CORE Consulting in Charlotte, NC. Beth's consulting work focuses on assessing and integrating dynamic capabilities (quantitative and qualitative) for implementing sustainable change. She has delivered numerous presentations and workshops on skills and tactics for strategic implementation for organizational and personal success. Beth's publications and research interests are focused on strategic implementation and leadership, international business strategy, cross-cultural management, entrepreneurship, and women's workplace issues.
