This volume provides Australian and New Zealand coverage of knowledge management, explaining how effective knowledge management develops a competitive advantage and ultimately leads to business success. Winning the Knowledge Gameis timely in that the knowledge economy is something that is being talked about in Australia, but as yet there are few practical local books to help businesses launch it into action. Much of the available literature is US-based and to date this literature has satisfied local demand. There now exists a growing demand for a knowledge management reference that addresses the array of topics that Australian and New Zealand managers face in order to bring about effective change.McGraw-Hill has Australian and New Zealand rights to this project and this edition will include case studies and examples tailored to the Australian/New Zealand market place.
Table of Contents:
About the author Preface
Acknowledgments
Introduction
Part 1 Opening hearts and minds
Chapter 1 Having a winning strategy
Chapter 2 Building trust and support
Chapter 3 Expanding your thinking
Chapter 4 Faster, deeper learning
Chapter 5 Holding meaningful conversations
Part 2 Growing competitive advantage
Chapter 6 Creating a smarter business
Chapter 7Spreading a knowledge-sharing virus
Chapter 8 Riding the waves of change
Chapter 9 Sustaining and keeping talent
Chapter 10 Protecting intellectual property
Chapter 11 Leveraging digital technology
Chapter 12 Increasing customer loyalty
Chapter 13 Polishing your training performance
Part 3Ensuring lasting success
Chapter 14 Evaluating your results
Chapter 15 Measuring your know-how
Chapter 16 Passing the final test
References
Index
About the Author :
Alastair Rylatt holds a Bachelor of Business Degree, Graduate Diploma of Employment Relations and is the Director of Alastair Rylatt Consulting. Alastair Rylatt is a fellow of the Australian Institute of Training and Development and an Associate Fellow of the Australian Human Resource Institute. He has consulted for over 15 years and to over 2000 organisations.
