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Basic Business Communication: Skills For Empowering the Internet Generation w/Student CD, B-Comm Skill Booster, and PowerWeb

Basic Business Communication: Skills For Empowering the Internet Generation w/Student CD, B-Comm Skill Booster, and PowerWeb


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About the Book

Basic Business Communication (BBC), 10/e by Lesikar and Flatley provides both student and instructor with all the tools needed to navigate through the complexity of the modern business communication environment. Exciting new student resources, including a subscription to the Merriam Webster Collegiate website and an enhanced CD-ROM, allow students to practice and master concepts in fun and interesting ways. BBC attends to the dynamic, fast-paced, and ever-changing means by which business communication occurs by being the most technologically current and pedagogically effective books in the field. It has realistic examples that are both consumer-and business-oriented.

Table of Contents:
Part One: INTRODUCTIONChapter 1 Communication in the WorkplacePart Two: FUNDAMENTALS OF BUSINESS WRITINGChapter 2Adaptation and the Selection of WordsChapter 3Construction of Clear Sentences and ParagraphsChapter 4Writing for EffectPart Three: BASIC PATTERNS OF BUSINESS MESSAGESChapter 5Introduction to Messages and the Writing Process Chapter 6Directness in Good News and Neutral MessagesChapter 7Indirectness in Bad-News MessagesChapter 8Indirectness in Persuasion and Sales MessagesChapter 9Strategies in the Job-Search Process Part Four: FUNDAMENTALS OF REPORT WRITINGChapter 10Basics of Report WritingChapter 11Report Structure: The Shorter FormsChapter 12Long, Formal ReportsChapter 13GraphicsPart Five: OTHER FORMS OF BUSINESS COMMUNICATIONChapter 14Informal Oral CommunicationChapter 15Public Speaking and Oral ReportingPart Six: SPECIAL TOPICS IN BUSINESS COMMUNICATIONChapter 16Techniques of Cross-Cultural Communication Chapter 17Correctness of CommunicationChapter 18Technology-Enabled CommunicationChapter 19Business Research MethodsAPPENDIXESCorrections for the Self-Administered Diagnostic Test of CorrectnessPhysical Presentation of Messages, Memos, and ReportsGeneral Grading Checklist (New!—Formatted to correspond to the Markin grading software on the Instructor’s CD-ROM)Special Grading Checklists: Messages and ReportsDocumentation and the Bibliography (Updated to include the new 15th Edition of the Chicago Manual of Style and the 5th edition of the Publication Manual of the American Psychological Association)

About the Author :
Faculties of University of North Texas, Louisiana State University at Baton Rouge, The University of Texas at Austin, and Texas Christian University. His contributions to the literature include 6 books and numerous articles. He is a Fellow, Distinguished Member, and former president of the Association for Business Communication. He hold membership in SWFAD and is a former president of the Southwest Social Science Association. Professor of Information and Decision Systems at San Diego State University, where she teaches various courses in business communication. Additionally, she has served as a Fellow at the universitys Center for Teaching and Learning and as a Qualcomm Fellow in the pICT (people, Information, Communication, and Technology) program. She received her B.B.A., M.A., and Ph.D. from the University of Iowa. Dr. Flatley is active in numerous professional organizations, including the Association for Business Communication, the California Business Education Association, Delta Pi Epsilon, and the National Business Education Association. She has served as president of the Association for Business Communication and is a distinguished member of the Association. The California Business Education Association recently named her Business Educator of the year for the senior college/university level. Additionally, she has served as an editorial board member for the Delta Pi Epsilon Journal, associate editor for the Journal of Business Communication and editor for the NABTE Review. Currently she is a reviewer and member of the editorial review board for the Journal of Education for Business. Her current research interests involve using technology to assist with the communication process. Her research spans the investigation of the effective use of blogs to making good channel choices to using video email and various wireless technologies


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Product Details
  • ISBN-13: 9780073080178
  • Publisher: McGraw-Hill Education - Europe
  • Publisher Imprint: McGraw-Hill Professional
  • Height: 282 mm
  • Returnable: N
  • Weight: 1601 gr
  • ISBN-10: 0073080179
  • Publisher Date: 16 Apr 2004
  • Binding: Book
  • Language: English
  • Spine Width: 27 mm
  • Width: 221 mm


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Basic Business Communication: Skills For Empowering the Internet Generation w/Student CD, B-Comm Skill Booster, and PowerWeb
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